We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5848253
29 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5848253 The complaint Ms K complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms K has explained that in June to September 20... (3 pages)View decision -
Decision Reference DRN-5841157
29 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5841157 The complaint Miss M is unhappy with the length of time it took Revolut Ltd to return the money in her account after they conducted a review and then closed it. What happened Revolut informed Miss M on 16 October 2024 that her account was to be closed in 60 days’ time. The e... (4 pages)View decision -
Decision Reference DRN-5449994
29 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5449994 The complaint Mr G complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr G is being represented by a third party. To keep things simple, I will refer to Mr G throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-5471569
29 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5471569 The complaint Ms C complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-5292637
29 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5292637 The complaint Mr A is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr A fell victim to a cruel investment scam. After he met a lady online, they exchanged numbers an... (4 pages)View decision -
Decision Reference DRN-5157783
29 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5157783 The complaint Mr H has complained that Revolut Ltd (Revolut) won’t refund money he says he lost to a scam. What happened Mr H confirmed that he was the victim of three scams. In November 2023, Mr H received a message on WhatsApp from the scammer. Mr H was not familiar with ... (7 pages)View decision -
Decision Reference DRN-5315557
29 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5315557 The complaint Mr O complains Revolut Ltd (“Revolut”) hasn’t refunded funds he says he lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr O said he saw a video and discus... (4 pages)View decision -
Decision Reference DRN-5203068
29 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5203068 The complaint Mr S is unhappy that Revolut Ltd won’t refund payments he says he sent to a scam. He brings the complaint through professional representatives, but for simplicity I’ve referred to the actions of Mr S throughout this decision. What happened In 2024 Mr S says he ... (4 pages)View decision -
Decision Reference DRN-5415702
26 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5415702 The complaint Mr B complains Revolut Ltd won’t reimburse money he lost when he fell victim to a cryptocurrency investment scam. What happened As all parties are aware of the full details of the complaint, which are also note in dispute, I will only include a summary here. M... (3 pages)View decision -
Decision Reference DRN-5394266
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5394266 THE COMPLAINT Ms M complains Revolut Ltd (“Revolut”) will not reimburse her money she says she lost when she fell victim to two scams. Ms M is represented by Richardson Hartley Law (“RHL”) in this matter. However, where appropriate, I will refer to Ms M solely in this deci... (4 pages)View decision