We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
-
Decision Reference DRN-5612732
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5612732 The complaint Mr E complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam. What happened Between 1 September and 19 November 2023 Mr E made debit card payments totalling around £11,000 from his Revolut account to a c... (4 pages)View decision -
Decision Reference DRN-5355221
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5355221 The complaint Mr C complains that Revolut Ltd won’t reimburse him after he fell victim to an investment scam. Mr C is professionally represented in bringing his complaint, but for ease of reading I’ll refer to all submissions and being made by Mr C directly. What happened Th... (3 pages)View decision -
Decision Reference DRN-5439155
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5439155 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D has previously been represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened The backgrou... (4 pages)View decision -
Decision Reference DRN-5754452
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5754452 The complaint Mr A complains that Revolut Ltd won’t refund money he lost when he fell victim to a scam. A representative who I will call “M” complains on behalf of Mr A. What happened The background of this complaint is well known to both parties so I’ll only refer to the ke... (3 pages)View decision -
Decision Reference DRN-5623941
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5623941 The complaint Mrs A complains, via a representative, that Revolut Ltd (“Revolut”) won’t refund the money she lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mrs A fell ... (3 pages)View decision -
Decision Reference DRN-5635404
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5635404 The complaint Mr R complains that Revolut Ltd won’t refund money he lost to a scam. A representative who I will call “F” complains on behalf of Mr R. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in sum... (4 pages)View decision -
Decision Reference DRN-5303942
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5303942 The complaint Ms C is unhappy Revolut Ltd (“Revolut”) hasn’t reimbursed her after she fell victim to an impersonation scam. What happened The details of this complaint are well known to both parties, so I won’t go into too much detail again here. However, in summary, Ms C ha... (3 pages)View decision -
Decision Reference DRN-5707261
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5707261 The complaint Mr D complains Revolut Ltd sent him two factually incorrect emails that meant he didn’t know what had happened to an inheritance he was due to receive. He complains the agents he spoke to had no idea what was happening either. What happened Mr D has an account ... (2 pages)View decision -
Decision Reference DRN-5292797
26 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5292797 The complaint Mr W has complained that Revolut Ltd won’t refund money he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. I issued my... (5 pages)View decision -
Decision Reference DRN-5807655
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5807655 The complaint Mr I has complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened Mr I has said he was cold called and offered an investment opportunity in cryptocurrency. He says the scammer told him to open a cryptocurrency wallet with a crypt... (2 pages)View decision