We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1790 results
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Decision Reference DRN-4815715
18 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4815715 The complaint Miss S has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to an impersonation scam and hasn’t refunded the money she lost in the scam. What happened The background of this complaint is already known to both parties, so I won’... (6 pages)View decision -
Decision Reference DRN-5207884
18 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5207884 The complaint Mr H complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll summarise what happened and f... (8 pages)View decision -
Decision Reference DRN-5224555
18 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5224555 The complaint Ms M has complained that Revolut Ltd failed to process chargebacks on a number of transactions she disputed and that it also failed in its duty of care to her as a vulnerable consumer. Background Ms M requested chargebacks on 357 transactions totalling £2,999.0... (4 pages)View decision -
Decision Reference DRN-5158709
18 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5158709 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5135331
17 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5135331 The complaint Ms F complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by a safe account scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (4 pages)View decision -
Decision Reference DRN-5215088
17 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5215088 The complaint Miss H is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Events appear to have begun when Miss H responded to a fake text about a parcel delivery. A few days later, on 26 October 2023, she was cont... (4 pages)View decision -
Decision Reference DRN-5403602
17 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5403602 The complaint Mr E complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision -
Decision Reference DRN-5383089
17 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5383089 The complaint Miss C is unhappy Revolut Ltd won’t refund the money she lost as the result of a scam. Miss C made her complaint to Revolut through a representative. The representative no longer acts for her and, for ease, I’ll refer to all submissions as being from Miss C. Wh... (19 pages)View decision -
Decision Reference DRN-5183438
17 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5183438 The complaint Mrs G is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Mrs G is being represented by a claims management company but for ease of I’ll only refer to Mrs G in the decision. What happened The detailed background to this complain... (10 pages)View decision -
Decision Reference DRN-5401422
17 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5401422 The complaint Mrs O is unhappy that Revolut Ltd won’t reimburse money she lost to a scam What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Mrs O has explained that between April 2023 and June 2023 she... (12 pages)View decision
