We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5154655
20 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5154655 The complaint Mr S complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr S saw an advert for a company that purported to ... (7 pages)View decision -
Decision Reference DRN-5484197
20 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5484197 The complaint Mr B complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr B is being represented by a third party. To keep things simple, I will refer to Mr B throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5626076
20 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5626076 The complaint Mr F and Ms F complain that Revolut Ltd (Revolut) is refusing to refund them the amount Ms F lost as the result of a scam. Mr F and Ms F are being represented by a third party. To keep things simple, I will refer to Ms F throughout my decision. What happened Th... (4 pages)View decision -
Decision Reference DRN-5517330
20 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5517330 The complaint Ms A complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to a ‘job’ scam. What happened The background to this complaint is known to both parties. I won’t repeat all the details here. In summary, Ms A says that, in June 2023, she was conta... (3 pages)View decision -
Decision Reference DRN-5161280
19 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5161280 The complaint Mr A is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. Mr A is represented by a third party, but for ease of reference I will refer to Mr A throughout the decision. What happened The background to this complaint is well known to both partie... (5 pages)View decision -
Decision Reference DRN-5615041
19 Jun 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5615041 The complaint Ms R is unhappy that Revolut Ltd won’t refund money she lost as a result of a scam. What happened Ms R was the victim of a job scam involving the following payments from her newly opened Revolut account, that she generally topped up from another bank account: P... (9 pages)View decision -
Decision Reference DRN-5298307
19 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5298307 The complaint Mr G complains Revolut Ltd (“Revolut”) didn’t protect him when he fell victim to a scam and didn’t do enough to recover his lost funds. What happened Mr G said he engaged a contractor for some redecoration works at his home. Mr G told us the works and a price ... (3 pages)View decision -
Decision Reference DRN-5022471
19 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5022471 The complaint Mr H complains that Revolut Ltd won’t refund payments he made as a result of a scam. What happened Mr H was the victim of a scam involving the following payments from his Revolut account: Date Description Amount 6 June 2023 Card Payment to Binance £100.00 26 Ju... (4 pages)View decision -
Decision Reference DRN-5141737
19 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5141737 The complaint Miss D complains that Revolut Ltd won’t refund money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Miss D said she made the following cryptocurrency withdrawals as a result... (2 pages)View decision -
Decision Reference DRN-5606976
19 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5606976 The complaint Mr P is complaining that Revolut Ltd didn’t do enough to prevent him from falling victim to an investment scam. The complaint is brought on his behalf by a professional representative. What happened The circumstances of the complaint are known to both parties, ... (4 pages)View decision
