We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5960440
4 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5960440 The complaint Mr E complains that Revolut Ltd won’t refund money he says he lost to an investment scam. Mr E is professionally represented, however, to keep things simple, I’ll refer to Mr E throughout my decision. What happened The details of this complaint are well known t... (3 pages)View decision -
Decision Reference DRN-6044892
4 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6044892 The complaint Mr M complains that Revolut Ltd won’t refund him for payments he made from his account that were ultimately lost to an investment scam. Mr M is being represented by professional representatives, but for ease of reading I’ll just refer to Mr M. What happened The... (6 pages)View decision -
Decision Reference DRN-6091629
4 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6091629 The complaint Mr V is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr V lost money to a cruel job scam after he was approached online and offered work posting ... (3 pages)View decision -
Decision Reference DRN-5974820
4 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5974820 Complaint Mr B is unhappy that Revolut Ltd didn’t reimburse him after he reported falling victim to a scam. Background Mr B says he was the victim of a scam, during which he made multiple payments from his Revolut account to an online casino. In order to deposit funds into h... (2 pages)View decision -
Decision Reference DRN-6020763
4 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-6020763 The complaint Ms F is the director of a limited company that I shall refer to as E. Ms F has complained, on E’s behalf, that Revolut Ltd did not refund money E lost to a scam. What happened On 11 September 2023, Ms F received a call from someone she now knows was a scammer. ... (6 pages)View decision -
Decision Reference DRN-5777874
4 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5777874 The complaint Miss B complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost after falling victim to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’ll focus on giving my reasons ... (3 pages)View decision -
Decision Reference DRN-5807271
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5807271 The complaint Mr A is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. Mr A is professionally represented, however, for ease I have only referred to Mr A in this decision. What happened The details of this complaint are well known to both parties, so I won... (3 pages)View decision -
Decision Reference DRN-5779581
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5779581 The complaint Miss B complains that Revolut Ltd blocked and closed her account without providing a proper explanation. She also complains that Revolut didn’t adhere to the time frame it set for her to provide information when it reviewed her account. What happened Miss B ha... (4 pages)View decision -
Decision Reference DRN-5910139
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5910139 The complaint Ms S complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money she lost to a bank impersonation (‘safe account’) scam. Ms S referred her complaint to this service with the help of a professional representative. However, for ease of reading, I’ll refer o... (4 pages)View decision -
Decision Reference DRN-5985096
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5985096 The complaint Miss J complains that Revolut Ltd (Revolut, hereinafter) hasn’t refunded the losses she’s incurred when falling victim to an investment scam. What happened Miss J found the investment opportunity whilst reading an online news article around March 2023. The op... (6 pages)View decision