We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5832810
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5832810 The complaint Mr S has complained that Revolut Ltd won’t refund money he says he has lost to scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. ... (4 pages)View decision -
Decision Reference DRN-5520984
26 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5520984 The complaint Mr C has complained that Revolut Ltd won’t refund money he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What I’ve ... (3 pages)View decision -
Decision Reference DRN-5842659
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5842659 THE COMPLAINT Mr M complains Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr M is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Mr M solely in this decision for ease ... (4 pages)View decision -
Decision Reference DRN-5393751
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5393751 The complaint Mr W complains that Revolut Ltd won’t refund money he lost when he fell victim to a job scam. What happened The detailed background to this complaint is well-known to the parties, so I won’t repeat it here again. Instead, I’ll provide an overview and focus on ... (4 pages)View decision -
Decision Reference DRN-5357795
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5357795 The complaint Mr A complains about Revolut Ltd. He says that he has been the victim of a scam and would like Revolut to refund him the money he has lost as a result. What happened Mr A was looking for a rental property online and came across suitable accommodation on a leg... (3 pages)View decision -
Decision Reference DRN-5232805
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5232805 The complaint Mr K is unhappy that Revolut Ltd won’t refund payments he made as part of a scam. What happened In 2024 Mr K heard about a cryptocurrency investment opportunity through a group on an instant messaging service. He left his details and was contacted by a broker, ... (4 pages)View decision -
Decision Reference DRN-5481271
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5481271 THE COMPLAINT Mr C complains Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr C is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Mr C solely in this decision for ease ... (5 pages)View decision -
Decision Reference DRN-5408660
25 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5408660 The complaint Miss H is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. She’s also concerned about the way her complaint was handled and the service she received from Revolut while it was being considered. What happened Sadly,... (4 pages)View decision -
Decision Reference DRN-5408264
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5408264 The complaint Ms V complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms V has explained that in 2024 she made numero... (3 pages)View decision -
Decision Reference DRN-5841277
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5841277 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep thigs simple I will refer to Mr C throughout my decision. What happened The background to this co... (4 pages)View decision