We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5252750
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5252750 The complaint Mrs H complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to a safe account scam. What happened The background is known to both parties, so I won’t repeat all the details here. In summary, in December 2023, Mrs H received a call from someone... (4 pages)View decision -
Decision Reference DRN-5574976
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5574976 The complaint Mr A, a sole trader, complains that Revolut Ltd wouldn’t say why it rejected a payment into his Revolut Pro account. What happened Mr A had an account with Revolut. In February 2025, one of his clients attempted a payment of around €6,600. Revolut asked for add... (2 pages)View decision -
Decision Reference DRN-5670825
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5670825 The complaint Mr F complains that Revolut Ltd won’t refund the money he said he lost to a scam. What happened The background to this complaint is well known to both parties so I will not repeat it in detail again here. In summary, from November 2019 to May 2020, Mr F made se... (3 pages)View decision -
Decision Reference DRN-5148076
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5148076 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5695765
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5695765 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-5739725
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5739725 The complaint Mr S complains Revolut Ltd failed to protect him from making payments to gambling operators. He says he suffered financially and mentally because of its processes and systems. What happened A summary of what happened is below. Mr S has an account with Revolut. ... (2 pages)View decision -
Decision Reference DRN-5744852
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5744852 The complaint Miss M complains about Revolut Ltd’s actions in relation to a scam she fell victim to. What happened Miss M paid an online seller £90 for a football ticket, including an alleged fee to change the name on the ticket. However, the seller then made excuses about w... (3 pages)View decision -
Decision Reference DRN-5834466
25 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5834466 The complaint Mr C is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr C fell victim to a cruel impersonation scam after he was contacted by scammers claiming to be from HMRC. On 23 July 2024, he was tric... (5 pages)View decision -
Decision Reference DRN-5834593
25 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5834593 The complaint Mr P is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to an investment scam. The complaint is brought on his behalf by a professional representative but for ease I’ll mainly refer to Mr P here. What happened Mr P saw an inves... (4 pages)View decision -
Decision Reference DRN-5839951
25 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5839951 The complaint Mrs W is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs W fell victim to a cruel investment scam. After responding to an advert on social media pro... (6 pages)View decision