We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4756926
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4756926 The complaint Ms K is seeking to recover £2,003.66 from Revolut Ltd (“Revolut”), a payment she made from her account as a result of a third-party scam in December 2023. What happened I’m not going to cover all the points raised in detail. The view of 16 February 2024 covered... (3 pages)View decision -
Decision Reference DRN-4583326
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4583326 The complaint Mrs J complains that Revolut Ltd (‘Revolut’) won’t refund the money she says was lost as the result of a scam. What happened In 2023, Mrs J was contacted out of the blue via a messaging app by someone offering her a job. The contact said they worked for a recr... (6 pages)View decision -
Decision Reference DRN-5203593
19 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5203593 The complaint Mr K complains that Revolut Ltd (‘Revolut’) won’t reimburse the money he lost when he fell victim to a scam. What happened Mr K says that he was contacted by someone on a messaging app who claimed to be from a recruitment company. This person passed Mr K’s det... (4 pages)View decision -
Decision Reference DRN-5014613
18 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5014613 The complaint Mr A is unhappy that Revolut Ltd won’t reimburse money he lost to a cryptocurrency investment scam. What happened The facts are well known to both parties, so I have outlined the key details. In summary, Mr A says that he received an unexpected phone call on Wh... (12 pages)View decision -
Decision Reference DRN-5299194
18 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5299194 The complaint Mr A complains that Revolut Ltd (“Revolut”) cancelled the travel insurance benefit in its premium plan before the end of the subscription term. What happened Mr A had a subscription for a premium plan with Revolut with travel insurance included as one of the be... (2 pages)View decision -
Decision Reference DRN-5191846
18 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5191846 The complaint Mrs B complains that Revolut Ltd (‘Revolut’) won’t refund the money she says was lost as the result of an investment scam. What happened Around April 2023, Mrs B received a call out of the blue from someone who said they were a financial advisor and specialise... (5 pages)View decision -
Decision Reference DRN-4837322
17 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4837322 The complaint Mrs A complains that Revolut Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs A has explained that in October 2023 she m... (2 pages)View decision -
Decision Reference DRN-5020471
17 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5020471 The complaint Mrs L complains that Revolut Ltd hasn’t protected her from losing money she paid to one of its customers as a result of fraud. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr... (2 pages)View decision -
Decision Reference DRN-4967798
17 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4967798 The complaint Mr F complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s being represented. To keep things simple, I’ll refer to Mr F throughout this decision. What happened The background to this complaint is known to both parti... (10 pages)View decision -
Decision Reference DRN-5047814
17 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5047814 The complaint Miss C complains that Revolut Ltd won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in su... (9 pages)View decision
