We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-5334094
15 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5334094 The complaint Miss A has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to a scam. What happened I issued my provisional decision (“PD”) in January 2025 explaining why I was minded to uphold Miss A’s complaint. I gave both parties the oppo... (11 pages)View decision -
Decision Reference DRN-5270573
15 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5270573 The complaint Mr L has complained that Revolut Ltd (“Revolut”) failed to protect him from a cryptocurrency- related investment scam. What happened I issued my provisional decision (PD) on this case in December 2024 explaining that I was intending to uphold Mr L’s complaint.... (11 pages)View decision -
Decision Reference DRN-5225829
14 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5225829 The complaint X complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened X found an advertisement online for a company which pro... (4 pages)View decision -
Decision Reference DRN-4692020
14 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4692020 The complaint Mr U complains that Revolut Ltd hasn’t refunded unauthorised payments on his account. What happened In December 2023, Mr U arranged to pay for sponsorship paperwork using his Revolut account. He made one payment towards this, then arranged to meet with the part... (2 pages)View decision -
Decision Reference DRN-4895223
14 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4895223 The complaint Mr J complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr J is being represented by a third party. To keep things simple, I will refer to Mr J throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-4578939
14 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4578939 The complaint Mr J complains that Revolut Ltd (“Revolut”) won’t refund the money he lost to a job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr J fell victim to a fake job scam. I will ... (3 pages)View decision -
Decision Reference DRN-5330970
13 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5330970 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (12 pages)View decision -
Decision Reference DRN-4987858
13 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4987858 The complaint Mr P’s complaint is about Revolut Ltd’s refusal to reimburse him money he says he lost due to a scam. What happened The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in detail. However, I will pro... (4 pages)View decision -
Decision Reference DRN-5210740
13 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5210740 The complaint Mr R complains Revolut Ltd didn’t do enough to protect him when he lost money to an impersonation scam. What happened Mr R says that on 19 October 2023 he inadvertently clicked on a phishing link within a message he’d received advising him he needed to pay a p... (6 pages)View decision -
Decision Reference DRN-4600052
13 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4600052 The complaint Ms F complains that Revolut Limited (‘Revolut’) won’t refund the money she lost when she fell victim to a scam. What happened Ms F says that she was searching for a job opportunity and had signed up to some agencies. She received a message that appeared to hav... (8 pages)View decision
