We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5695279
24 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5695279 The complaint Mr M complains about Revolut Ltd (“Revolut”) for using his investment funds to pay for transactions. He wants Revolut to reinstate the investment which it spent. What happened Mr M has a Revolut current account, alongside an account in which he holds various cr... (2 pages)View decision -
Decision Reference DRN-5600807
24 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5600807 The complaint Mrs S complains that Revolut Ltd (‘Revolut’) declined her account application. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will focus on giving the reasons ... (2 pages)View decision -
Decision Reference DRN-5359992
24 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5359992 The complaint Miss H complains Revolut Ltd (“Revolut”) hasn’t refunded funds she says she lost as the result of two scams. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Miss H said she was unemploy... (4 pages)View decision -
Decision Reference DRN-5368765
24 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5368765 The complaint Mr C complains that Revolut Ltd has declined to reimburse payments he says he didn’t make or allow anyone else to make. What happened Mr C is disputing four payments made in October 2024 using a newly set up Apple Pay. He says he wasn’t involved in setting this... (2 pages)View decision -
Decision Reference DRN-5835163
24 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5835163 The complaint Mrs H complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. In summary, Mrs H fell victim to an investment scam aft... (3 pages)View decision -
Decision Reference DRN-5412309
24 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5412309 THE COMPLAINT Mr B complains Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr B is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Mr B solely in this decision for ease ... (3 pages)View decision -
Decision Reference DRN-5678066
24 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5678066 The complaint Mrs T, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. ... (3 pages)View decision -
Decision Reference DRN-5377578
24 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5377578 The complaint Ms P has complained about Revolut Ltd not refunding several payments she says she made and lost to a job scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Ms P fell victim to a ... (3 pages)View decision -
Decision Reference DRN-5297922
24 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5297922 The complaint Mr H complains to Revolut Ltd about transactions from his account which he says he didn’t authorise. What happened Mr H says that his Revolut card was stolen and that his Revolut account was accessed on an unknown device. H believes a third-party signed into t... (2 pages)View decision -
Decision Reference DRN-5696935
24 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5696935 The complaint Mr J complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr J said he was contacted on a mess... (6 pages)View decision