We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5823453
23 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5823453 The complaint Miss P complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her from a scam and would like it to refund her the money she has lost as a result. What happened Miss P received a phone call from an individual pretending to be a represen... (4 pages)View decision -
Decision Reference DRN-5726008
23 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5726008 The complaint Mr T is unhappy that Revolut Ltd won’t refund payments he says he made as part of a scam. What happened In May 2023 Mr T was contacted by someone on social media offering a job opportunity. He was shown a professional looking platform and told he’d have to buy ... (4 pages)View decision -
Decision Reference DRN-5834453
23 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5834453 The complaint Miss B complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss B is being represented by a third party. To keep things simple, I will refer to Miss B throughout my decision. What happened Miss B has told ... (4 pages)View decision -
Decision Reference DRN-5810101
23 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5810101 The complaint Mr O complains Revolut Ltd (“Revolut”) hasn’t refunded funds he says he lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr O said he was contacted via a me... (4 pages)View decision -
Decision Reference DRN-5830716
23 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5830716 The complaint Mr B complains that Revolut Ltd stopped awarding him points for purchases made through a payment app (C). What happened Through his Revolut card Mr B received points which were converted into cashback for purchases made through the card. He made a number of pur... (2 pages)View decision -
Decision Reference DRN-5353347
22 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5353347 The complaint Mrs R complains that Revolut Ltd is holding her responsible for transactions which she says she didn’t authorise. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mrs R has said ... (2 pages)View decision -
Decision Reference DRN-5322277
22 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5322277 The complaint Miss O is complaining that Revolut Ltd didn’t do enough to prevent her from making payments to a scam. The complaint is brought on her behalf by a professional representative, but I’ll mainly refer to Miss O here. What happened Both parties are familiar with th... (3 pages)View decision -
Decision Reference DRN-5571834
22 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5571834 The complaint Mrs K, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. I... (3 pages)View decision -
Decision Reference DRN-5773557
22 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5773557 The complaint Mr E complains Revolut Ltd (“Revolut”) hasn’t refunded funds he says he lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr E said he was introduced to an i... (4 pages)View decision -
Decision Reference DRN-5255207
22 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5255207 The complaint Mr N complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. Mr N has used a representative to bring his complaint. But, for ease of reading, I’ll mostly just refer to Mr N himself where I also mean the representative. What happened... (3 pages)View decision