We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-5102051
13 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5102051 The complaint Mr B is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr B fell victim to a cruel job scam. He was approached by somebody on WhatsApp and offered ... (9 pages)View decision -
Decision Reference DRN-4926086
12 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4926086 The complaint Mrs C, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. I... (4 pages)View decision -
Decision Reference DRN-5184634
12 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5184634 The complaint Mr P complains that Revolut won’t refund him money he lost in an investment scam. Mr P is represented by a professional representative, but I’ll refer to Mr P throughout, for ease of reading. What happened The circumstances surrounding this complaint are well... (3 pages)View decision -
Decision Reference DRN-5325545
12 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5325545 The complaint Mr B complains that Revolut Ltd won’t reimburse him after he fell victim to a job scam. Mr B is professionally represented in bringing his complaint, but for ease of reading I’ll refer to all submissions as being made by Mr B directly. What happened On 28 Janua... (5 pages)View decision -
Decision Reference DRN-5321588
12 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5321588 The complaint Mr G complains that Revolut Ltd (‘Revolut’) won’t refund card payments he made as the result of a scam. What happened In May 2024, Mr G was setting up an ecommerce account with a well-known online retailer. Mr G was contacted by someone posing as a customer se... (5 pages)View decision -
Decision Reference DRN-5220020
11 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5220020 The complaint Mr R complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr R has explained that between April and June ... (2 pages)View decision -
Decision Reference DRN-4910313
11 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4910313 The complaint Miss M complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened Miss M says that on 18 September 2023 she received a call from someone who said they were from Revolut. She didn’t know at the time, b... (5 pages)View decision -
Decision Reference DRN-5314735
11 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5314735 The complaint Mr D is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr D fell victim to a cryptocurrency investment scam. He says he found an advert on social media p... (10 pages)View decision -
Decision Reference DRN-5199567
11 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5199567 The complaint Mr J complains that Revolut Ltd failed to protect him when he fell victim to a cryptocurrency investment scam. Mr J is represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has b... (11 pages)View decision -
Decision Reference DRN-5165970
11 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5165970 The complaint Mrs A is unhappy Revolut Ltd (“Revolut”) won’t reimburse her for the money she lost when she fell victim to a scam. What happened The details and facts of this case are well-known to both parties, so I don’t need to repeat them at length here. In short, Mrs A s... (4 pages)View decision
