We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1790 results
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Decision Reference DRN-4984374
24 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4984374 The complaint Miss D complains Revolut didn’t do enough to protect her when she fell victim to a job scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In early 2023 Miss D was looking for oppo... (9 pages)View decision -
Decision Reference DRN-5081527
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5081527 The complaint Mr B complains that Revolut Ltd won’t refund him the money he lost after he fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, ... (3 pages)View decision -
Decision Reference DRN-4933123
24 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4933123 The complaint Mrs B complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs B is being represented by solicitors in this complaint. What happened Mrs B says that in or around June 2023, when she was researching how to make ext... (9 pages)View decision -
Decision Reference DRN-5026417
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5026417 The complaint Mr A says Revolut Ltd (“Revolut”) refuses to refund him for transactions on his account he says were unauthorised. What happened Mr A says £8,430.35 was taken from his Revolut account in three transactions between 17 April and 19 April 2023 by an unknown third ... (2 pages)View decision -
Decision Reference DRN-4963310
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4963310 The complaint Mr C complained Revolut Ltd (“Revolut”) has refused to refund him for the money he lost as a result of a scam and unauthorised transactions on his account. What happened The background to this complaint is well known to both parties, so I wont repeat what happe... (3 pages)View decision -
Decision Reference DRN-5098322
24 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5098322 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he fell victim to a scam. Mr L is represented by a solicitor but for simplicity I will refer to Mr L throughout this decision, even when referencing what his representatives have said on his behal... (8 pages)View decision -
Decision Reference DRN-5042807
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5042807 The complaint Mr H complains that Revolut Ltd (“Revolut”) didn’t provide enough support to help him stop gambling. Mr H believes that Revolut should’ve done more as there were high levels of gambling transactions shown on his account. What happened In November 2023 through ... (4 pages)View decision -
Decision Reference DRN-4896612
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4896612 The complaint Mr H complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In September 2023, Mr H met a woman on a dating website. They started talking and their relationship developed to the point where they were talking m... (4 pages)View decision -
Decision Reference DRN-4954069
24 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4954069 The complaint Mr K complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened In August 2023, Mr K joined a dating app and met an individual I’ll refer to as L. After a few days of communicating, including numerous vi... (6 pages)View decision -
Decision Reference DRN-4797822
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4797822 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she fell victim to a cryptocurrency investment scam. Mrs A is being represented by solicitors in this complaint. What happened Mrs A says that in June 2023, she came across an article for an in... (8 pages)View decision
