We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5830629
22 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5830629 The complaint Miss R is unhappy Revolut Ltd won’t reimburse money she lost to a scam. What happened On 5 September 2025 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence or arguments before I issued my... (6 pages)View decision -
Decision Reference DRN-5578676
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5578676 The complaint Mr B is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. Mr B is represented by a third-party firm, but I will refer to Mr B here. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here... (5 pages)View decision -
Decision Reference DRN-5740699
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5740699 The complaint Mr S complains that Revolut Ltd (Revolut) has treated him unfairly in relation to its obligation with regard to payments made using his debit card. What happened On 8 October 2024, Mr S placed an order with a merchant who I’ll call C. The order was to design an... (4 pages)View decision -
Decision Reference DRN-5775651
19 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5775651 The complaint The director of G (a limited company), who I’ll refer to as “Mr G”, complains that Revolut Ltd unfairly restricted his business account and provided a poor level of service when he contacted the firm. What happened The facts are well known to both parties, so I... (2 pages)View decision -
Decision Reference DRN-5268800
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5268800 The complaint Mr R has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giving the re... (3 pages)View decision -
Decision Reference DRN-5828914
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5828914 The complaint Mr H has complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened Mr H has said he met the scammer (who I shall refer to as S) in December 2022 on social media and began talking romantically on a social messaging application. A fe... (3 pages)View decision -
Decision Reference DRN-5796073
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5796073 The complaint Mr K has complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened Mr K says he saw an advertisement about online investments on the internet in May 2022. As Mr K was looking for an extra source of income, he was interested in the ... (4 pages)View decision -
Decision Reference DRN-5352643
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5352643 The complaint Miss J complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened Miss J made several payments to what he thought was a task-based job. Miss J later realised she had been scammed, so she logged a complaint with Revolut. R... (3 pages)View decision -
Decision Reference DRN-5517254
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5517254 The complaint X complains that Revolut Ltd won’t refund the full amount of money he lost to a scam. What happened X made several payments to what he thought was a legitimate investment, after meeting someone on an online website. X later realised he had been scammed, so he l... (2 pages)View decision -
Decision Reference DRN-5748532
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5748532 The complaint Mr M complains that Revolut Ltd failed to properly pursue two chargeback requests. What happened In December 2024 Mr M made an online purchase and has explained that the goods he ordered didn’t arrive, but he received another item instead. He was unable to retu... (2 pages)View decision