We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
-
Decision Reference DRN-4805976
11 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4805976 Complaint Ms H is unhappy that Revolut Ltd did not reimburse her after she fell victim to an investment scam. Background Ms H came across an advertisement on social media promoting cryptocurrency investments. The advert appeared to be endorsed by a well-known public figure. ... (7 pages)View decision -
Decision Reference DRN-4944156
10 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4944156 The complaint Mr R says Revolut Ltd (”Revolut”) refuses to refund him for transactions on his account he says he didn’t authorise. What happened The facts of this case are well known to both parties, so I won’t repeat them in detail here. In summary, Mr R says he was abroad ... (2 pages)View decision -
Decision Reference DRN-5276543
10 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5276543 The complaint Mr G’s complaint is about Revolut Ltd’s refusal to reimburse him money he says he lost due to a scam. Mr G is represented by The Claims Experts Ltd (trading as) Impakt Claims in this matter. However, I will refer to Mr G solely in this decision for ease of read... (4 pages)View decision -
Decision Reference DRN-5270746
10 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5270746 The complaint Mrs F is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. She was originally being represented by solicitors but that arrangement has now ended. What happened Sadly, Mrs F fell victim to a cruel romance scam after... (4 pages)View decision -
Decision Reference DRN-4856842
10 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4856842 The complaint Mr K complains Revolut Ltd won’t reimburse money he lost when he fell victim to a scam. What happened Mr K paid over £16,000 over two payments between April and May 2023, to what he was led to believe was an investment opportunity. Mr K saw an advert for an in... (2 pages)View decision -
Decision Reference DRN-4672258
7 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4672258 The complaint Mr D complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund her the money he has lost as a result. What happened Mr D unfortunately fell victim to a safe account scam. ... (3 pages)View decision -
Decision Reference DRN-5291260
7 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5291260 The complaint Mr M complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened In summary, believing he was investing in cryptocurrency, Mr M made payments of approximately £90,000 to a scammer in September and October ... (3 pages)View decision -
Decision Reference DRN-4481449
7 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4481449 The complaint Mr B complains that Revolut limited won’t refund him money he lost to a scam. What happened Mr B says he was looking for another income stream when he was approached by someone, over a popular instant messaging application, claiming to represent a well-known re... (3 pages)View decision -
Decision Reference DRN-5080406
7 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5080406 The complaint Ms K complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Ms K is being represented by a third party. To keep things simple, I will refer to Ms K throughout my decision. What happened Ms K has told us that ... (6 pages)View decision -
Decision Reference DRN-4728239
7 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4728239 The complaint Mr R complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened Mr R was contacted via WhatsApp in relation to a job opportunity. The job required Mr R to complete various tasks before he could make ... (8 pages)View decision
