We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-5067287
8 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5067287 The complaint Mr H complains that Revolut Ltd (‘Revolut’) hasn’t reimbursed the funds he lost when he fell victim to a scam. What happened Mr H says that after replying to a social media advert, he received a welcome email from an online trading platform and was assigned an... (10 pages)View decision -
Decision Reference DRN-4909580
8 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4909580 The complaint Mr P complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened Mr P found an advertisement for cryptocurrency investment on a social media platform through a company I’ll refer to as F. The advertisemen... (5 pages)View decision -
Decision Reference DRN-4786769
7 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4786769 The complaint Miss S has complained that Revolut Ltd won’t refund some money she paid, in what she says was a scam. What happened Over the course of several months in 2023, Miss S paid around £4,700 to a garage, across a number of bank transfers from her Revolut account. In ... (3 pages)View decision -
Decision Reference DRN-4574303
7 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4574303 The complaint Mr C complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision -
Decision Reference DRN-4873448
7 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4873448 The complaint Mrs J complained because Revolut Ltd refused to refund her for transactions she said she didn’t make. What happened On 9 March 2024, Mrs J contacted Revolut via the in-app chat. She said there were unauthorised transactions on her account. She said she still h... (3 pages)View decision -
Decision Reference DRN-5037988
7 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5037988 The complaint Mrs F complains that Revolut Ltd won’t reimburse her after she fell victim to a scam. What happened Mrs F has explained that she received a phone call from an individual purporting to work for a known cryptocurrency platform. The individual told Mrs F that fund... (4 pages)View decision -
Decision Reference DRN-5062904
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5062904 The complaint Mrs S complains that Revolut Ltd won’t refund her after she fell victim to a safe account scam. What happened On 19 September 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any more evidence and argum... (6 pages)View decision -
Decision Reference DRN-4847636
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4847636 The complaint Mr C complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr C is being represented by a third party. To keep things simple, I will refer to Mr C throughout my decision. What happened The background of this ... (4 pages)View decision -
Decision Reference DRN-4602612
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4602612 The complaint Mr P complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr P is being represented by a third party. To keep things simple, I will refer to Mr P throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5020498
4 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5020498 The complaint Miss T is unhappy that Revolut Ltd haven’t refunded money she lost as a result of a scam. Miss T is being represented by a claims management company but for ease of reading I’ll only refer to Miss T in my decision. What happened The detailed background to thi... (10 pages)View decision
