We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-5077060
7 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5077060 The complaint Miss G complains that Revolut Ltd refused to reimburse her after she fell victim to a scam. What happened The facts of this case are well known to the parties, and were previously set out by our investigator, so I don't intend to set them out in full here.... (9 pages)View decision -
Decision Reference DRN-4517559
7 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4517559 The complaint Mr A complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr A was contact... (3 pages)View decision -
Decision Reference DRN-5272525
7 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5272525 The complaint Mr H complains that Revolut Ltd didn’t stop payments going out of his account when he said he had problem gambling, that he’s lost thousands because of Revolut’s negligence and that Revolut won’t help him with chargebacks. What happened Mr H has an account with... (3 pages)View decision -
Decision Reference DRN-5155962
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5155962 The complaint Mrs F complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. What happened The detailed background to this complaint is well-known to the parties and has been previously set out by our investigator. Briefly, Mrs F f... (4 pages)View decision -
Decision Reference DRN-5210915
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5210915 The complaint Mr H complains that Revolut Ltd unfairly registered a marker about him at Cifas, the national fraud database. What happened Mr H had an account with Revolut which he’d opened in 2023. On 4 May 2023, a payment of just over £260 was made into Mr H’s account, fro... (4 pages)View decision -
Decision Reference DRN-5313923
6 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5313923 The complaint Mrs R complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to... (7 pages)View decision -
Decision Reference DRN-4587370
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4587370 The complaint Miss B complains that Revolut Ltd failed to protect her from a scam. What happened In December 2023, Miss B received an email telling her she’d missed a parcel delivery and she needed to pay a fee to re-arrange the delivery. Miss B used her debit card to make ... (4 pages)View decision -
Decision Reference DRN-4737364
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4737364 The complaint Ms H complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on everything sent by bot... (5 pages)View decision -
Decision Reference DRN-5312025
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5312025 The complaint Mr F’s complaint is about Revolut Ltd’s refusal to reimburse him for card payment transactions he says he did not make. What happened The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in detail. H... (3 pages)View decision -
Decision Reference DRN-4948255
6 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4948255 The complaint Ms W complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost. What happened Ms W was interested in the idea of AI investing, and after doing... (4 pages)View decision
