We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5371314
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5371314 The complaint Ms K complains that Revolut Ltd won’t refund money she lost when she was the victim of an investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2024 Ms K fell victim to a... (5 pages)View decision -
Decision Reference DRN-5370948
19 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5370948 The complaint Mr T complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In September 2023, Mr T saw an advert online about a potential job working from home. And as he was taking time off from his existing job, he entered... (3 pages)View decision -
Decision Reference DRN-5826865
18 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5826865 The complaint Miss B is complaining about Revolut Ltd because it declined to refund money she paid to a blackmailer. What happened After one of her social media accounts was compromised and she lost access, Miss B spoke to someone who claimed they could restore it. They then... (6 pages)View decision -
Decision Reference DRN-5275909
18 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5275909 The complaint Mr S complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. What happened The detailed background to this complaint is well known to both parties so I’ll only provide a brief overview here. Around November 2023 Mr S came across an ... (2 pages)View decision -
Decision Reference DRN-5738963
18 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5738963 The complaint Mr B, via a representative, has complained that Revolut Ltd (“Revolut”) failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Ins... (3 pages)View decision -
Decision Reference DRN-5826504
18 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5826504 The complaint Mr Z is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr Z fell victim to a cruel investment scam. He was introduced by scammers to a fake investment pl... (6 pages)View decision -
Decision Reference DRN-5811396
18 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5811396 The complaint Mr and Mrs H complain that Revolut Ltd hasn’t reimbursed the money they’ve lost to a scam. What happened Mr and Mrs H have fallen victim to an investment scam. Mr H saw a celebrity-endorsed advertisement on social media for an investment opportunity with a comp... (5 pages)View decision -
Decision Reference DRN-5792663
18 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5792663 The complaint Mr W complains that Revolut Ltd won’t refund payments he made as a result of a scam. What happened Mr W was the victim of an investment scam. Further to seeing an online advert featuring a prominent individual, he was duped by a fraudster posing as an account m... (4 pages)View decision -
Decision Reference DRN-5242032
18 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5242032 The complaint Mrs B complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to a job scam. What happened In summary, in September 2023, Mrs B was contacted by an individual claiming to be from a recruitment company about a job opportunity. The contact wasn’t u... (3 pages)View decision -
Decision Reference DRN-5581222
18 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5581222 The complaint Mrs R is being represented by a claims manager. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs R fell victim to a cruel investment scam. After responding to an advert on social med... (5 pages)View decision