We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5674591
18 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5674591 The complaint Mr L has complained about how Revolut Ltd (Revolut) handled a refund claim he made to them. What happened • In December 2024, Mr L purchased two items from an online marketplace (which I’ll refer to as ‘F’) using his debit card– a game console to the sum of £1... (4 pages)View decision -
Decision Reference DRN-5040158
18 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5040158 The complaint Mr T complains that Revolut Ltd will not refund money he said was lost to a scam. Mr T is represented by a firm, for ease, I have only referred to Mr T in this decision. What happened The background to this complaint is well known to both parties so I won’t rep... (5 pages)View decision -
Decision Reference DRN-5716331
18 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5716331 The complaint Mrs P complains that there was a change to the terms and conditions of her Travel Insurance policy that comes with her Revolut Ltd (“Revolut”) account. Mrs P says Revolut failed to make her aware of this resulting in her being left out of pocket following her t... (4 pages)View decision -
Decision Reference DRN-5726716
17 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5726716 THE COMPLAINT Mr M complains Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr M is represented by Refundee in this matter. However, where appropriate, I will refer to Mr M solely in this decision for ease of reading. WH... (4 pages)View decision -
Decision Reference DRN-5341206
17 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5341206 The complaint Mr D complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr D saw an advert for a company that purported to ... (5 pages)View decision -
Decision Reference DRN-5784896
17 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5784896 The complaint Miss A complains Revolut Ltd has recorded her personal details with Cifas – a fraud prevention database - and won’t remove them. What happened Three payments were paid into Miss A’s Revolut account on 19 February 2025 - two payments of £50 and one payment of £... (3 pages)View decision -
Decision Reference DRN-5724058
17 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5724058 The complaint Mr M complains that Revolut Ltd won’t refund payments made as part of a scam. What happened On 25 July 2024, several payments were made from Mr M’s e-money account with Revolut. He received a call from someone purporting to be from his bank, I’ll refer to it as... (3 pages)View decision -
Decision Reference DRN-5359662
17 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5359662 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he was the victim of a crypto investment scam. Mr S is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refe... (7 pages)View decision -
Decision Reference DRN-5525173
17 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5525173 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to a scam. What happened In summary, Mr A says that he had an existing SIM contract and was looking to buy a new phone. He called a number he found online and spoke to someone he thought... (3 pages)View decision -
Decision Reference DRN-5821703
16 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5821703 The complaint Mrs B complains that Revolut Ltd won’t refund her the money she lost in a work tasks scam. Mrs B is represented by a professional representative, but for ease of reading I’ll just refer to Mrs B. What happened The circumstances surrounding this complaint are we... (7 pages)View decision