We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-5054267
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5054267 The complaint Mr S complains that Revolut Ltd misadvised him about an incoming transfer which led to him losing out on interest as part of an Investment opportunity. He’s also unhappy they restricted and closed his account. What happened On 2 May 2022 Mr S sent a transfer of... (4 pages)View decision -
Decision Reference DRN-4617669
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4617669 The complaint Ms A complains that Revolut Ltd restricted her account on several occasions, and then closed it. She says each time it was restricted they sold her investments, and later sent funds back to the sending bank. She’d like to be compensated for these losses. What ... (2 pages)View decision -
Decision Reference DRN-4528838
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4528838 The complaint Mr N complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr N received a message on his phone from a woman who had the wrong number. They struck up a conversation and became friendly. Mr N had suffered a bereavement t... (4 pages)View decision -
Decision Reference DRN-4966645
4 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4966645 The complaint Mr C complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr C found an investment opportunity online with a company I’ll call ‘X’. The website appeared professional and Mr C found a number of positive reviews and some... (3 pages)View decision -
Decision Reference DRN-5059620
3 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5059620 Complaint Mr P is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to an investment scam. Background In early 2022, Mr P fell victim to an investment scam. His wife and daughter had passed away and so he’d sold a property. As a result of the sale, he had a ... (15 pages)View decision -
Decision Reference DRN-5058815
3 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5058815 The complaint Miss R complains that Revolut Ltd won’t refund the money she lost when he was the victim of a scam. What happened In August 2023, Miss R received a phone call from someone who said they worked for a major UK bank and that she had been the victim of identity th... (4 pages)View decision -
Decision Reference DRN-5058777
3 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5058777 The complaint Mrs J complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In July 2022, Mrs J saw an advert online for a cryptocurrency investment company. She completed an enquiry form and then received a call from some... (4 pages)View decision -
Decision Reference DRN-5056119
2 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5056119 The complaint Ms C complains that Revolut Ltd hasn’t protected her from losing money to a safe account scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms C has explained that on 26 Octob... (9 pages)View decision -
Decision Reference DRN-5019533
1 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5019533 The complaint Mr A complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr A opened an account with Revolut in June 2023, in the course of this scam. He has an account with another business who I’ll refer to as “S” th... (3 pages)View decision -
Decision Reference DRN-5052082
30 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5052082 The complaint Mrs N complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Mrs N is being represented by solicitors in this complaint. What happened Mrs N says that in February 2022 she received an email about making money by inv... (8 pages)View decision
