We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-5301960
5 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5301960 The complaint Ms R’s complaint is about Revolut Ltd’s refusal to reimburse her money she says she lost due to a scam. Ms R is represented by Refundee in this matter. However, I will refer to Ms R solely in this decision for ease of reading. What happened The circumstances o... (3 pages)View decision -
Decision Reference DRN-4910251
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4910251 The complaint Mrs K is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs K fell victim to a job scam after she was approached on WhatsApp. She was told the job involved completing app optimisation tasks ... (9 pages)View decision -
Decision Reference DRN-4445613
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4445613 The complaint Mr R complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr R said he saw an advertisement for an investment opportunity on social media which piqued his interest in part due to its professional nature... (11 pages)View decision -
Decision Reference DRN-5000092
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5000092 The complaint Ms K complains that Revolut Ltd won’t refund money she lost when she fell victim to an investment scam. Ms K is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties and has bee... (9 pages)View decision -
Decision Reference DRN-5028665
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5028665 The complaint Mr M complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Mr M said he saw an advert for a cryptocurrency investment opportunity online which was seemingly endorsed by a TV show. He enquired and Mr M sa... (11 pages)View decision -
Decision Reference DRN-5141176
5 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5141176 The complaint Mr B complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr B says that he was browsing on social media and found a celebrity endorsed advert for an investment platform I’ll refer to as F in thi... (5 pages)View decision -
Decision Reference DRN-4887432
5 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4887432 The complaint Mr G complains that Revolut Ltd won’t refund money he lost when he was a victim of a job scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2023 Mr G fell victim to a task-based ... (5 pages)View decision -
Decision Reference DRN-5018577
5 Feb 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5018577 The complaint Mrs S complains that Revolut Ltd won’t refund money she lost when she was the victim of a crypto investment scam. Mrs S is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only ... (11 pages)View decision -
Decision Reference DRN-5268314
4 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5268314 The complaint Mr M complains Revolut Ltd blocked a payment he wanted to make and then took too long to release it. Mr M complains that this caused immense stress and hardship. What happened Mr M has an account with Revolut. Mr M attempted to make an urgent payment on 19 Sept... (2 pages)View decision -
Decision Reference DRN-5304842
4 Feb 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5304842 Complaint Ms E is unhappy that Revolut Ltd didn’t reimburse her after she fell victim to a scam. Background In March 2023, Ms E saw an advertisement on a social media platform promoting an investment opportunity. It appeared to have been endorsed by a well-known public figur... (3 pages)View decision
