We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-5051113
30 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5051113 The complaint Mr B complains Revolut Ltd is holding him liable for three transactions he says he didn’t carry out or authorise. What happened Mr B has an account with Revolut and a debit card ending 9080. Mr B says he was abroad working on 28 November 2022 when a person or p... (3 pages)View decision -
Decision Reference DRN-4648982
30 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4648982 The complaint Mrs M is complaining that Revolut Ltd won’t refund money she lost to a scam. The complaint is brought on Mrs M’s behalf by a professional representative. What happened The background to this complaint is well known to both parties so I’ll summarise it briefly ... (3 pages)View decision -
Decision Reference DRN-4977837
30 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4977837 The complaint Ms J has complained that Revolut Ltd didn’t do enough to prevent her falling victim to a scam when transferring money from her account. Ms J has been helped in bringing her complaint by a claims management company (CMC). For ease of reading, I will refer to any... (5 pages)View decision -
Decision Reference DRN-5049544
30 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5049544 The complaint Ms A complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by a scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to both parties.... (9 pages)View decision -
Decision Reference DRN-4587813
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4587813 The complaint Ms V complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to ... (4 pages)View decision -
Decision Reference DRN-5010781
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5010781 The complaint Mrs T complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs T is being represented by a third party. To keep things simple, I will refer to Mrs T throughout my decision. What happened The background of t... (4 pages)View decision -
Decision Reference DRN-5047241
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5047241 The complaint Mrs O has complained that Revolut Ltd (“Revolut”) failed to protect her from falling victim to an investment-related scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll summarise the... (3 pages)View decision -
Decision Reference DRN-4853331
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4853331 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him when he was scammed into buying cryptocurrency to invest and recover returns from another scam investment. What happened The details of this complaint are well known to both parties, so I will not ... (2 pages)View decision -
Decision Reference DRN-4988994
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4988994 The complaint Miss E complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Miss E was contacted out of the blue by an individ... (4 pages)View decision -
Decision Reference DRN-5048794
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5048794 The complaint Mr B complains Revolut Ltd didn’t do enough to protect him when he fell victim to recovery scams. What happened Mr B has an account with Revolut that he opened in May 2019. He had accounts with another business – who I’ll refer to as “N” throughout the rest of ... (4 pages)View decision
