We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5821536
16 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5821536 The complaint Mr C is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr C fell victim to a cruel investment scam. When he reported the scam to Revolut, he said he’d re... (6 pages)View decision -
Decision Reference DRN-5806050
16 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5806050 The complaint Mr S complains that Revolut Ltd hasn’t refunded him payments made after he fell victim to an investment scam, and he says his account was hacked by the scammers. What happened Mr S found an advert on social media for a cryptocurrency investment opportunity. He ... (3 pages)View decision -
Decision Reference DRN-5744630
16 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5744630 The complaint Miss B is unhappy with Revolut Ltd. She said she contacted Revolut and informed it she was struggling with her mental health and despite this it allowed her to make large online bets. She said it authorised the payments even though she had already told it she w... (3 pages)View decision -
Decision Reference DRN-5385421
16 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5385421 The complaint Mr S has complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. Wh... (4 pages)View decision -
Decision Reference DRN-5677031
16 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5677031 The complaint Mr M is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to an investment opportunity which he now believes to be a scam. The complaint is brought on his behalf by a professional representative, but for ease I’ll mainly refer to... (3 pages)View decision -
Decision Reference DRN-5810173
16 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5810173 The complaint Ms O complains that Revolut Ltd hasn’t reimbursed the money she’s lost to a scam. What happened Ms O has explained that she was actively looking for work in and around September 2023, when a recruiter, working for a company I’ll refer to as ‘P’, contacted her v... (5 pages)View decision -
Decision Reference DRN-5689984
16 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5689984 The complaint Mr D complains that Revolut Ltd has declined to reimburse payments made as part of a scam. What happened In August 2023, Mr D received a call from a scammer impersonating Revolut and another of his banking providers. He was persuaded that there was fraud on his... (3 pages)View decision -
Decision Reference DRN-5414280
16 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5414280 The complaint Mr R complains Revolut Ltd is holding him liable for payments he was threatened into making. What happened Mr R says that, due to being in debt, he contacted someone (who I’ll refer to as the fraudster) on a messaging app who was offering an opportunity to make... (3 pages)View decision -
Decision Reference DRN-5434582
16 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5434582 The complaint Mr A complains Revolut Ltd recorded a marker against him on a fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened Mr A held an account with Revolut. On 29 October 2023, it received several payments from a third party,... (3 pages)View decision -
Decision Reference DRN-5494592
15 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5494592 The complaint Mr A is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Mr A says that between July and August 2024 he was tricked in... (3 pages)View decision