We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5046102
15 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5046102 The complaint Mr G complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened ln March 2024, Mr G came across an opportunity to invest in ... (4 pages)View decision -
Decision Reference DRN-5818539
15 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5818539 The complaint Mr G is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr G fell victim to a cruel cryptocurrency investment scam. He was contacted by scammers offering ... (6 pages)View decision -
Decision Reference DRN-5727438
15 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5727438 The complaint Mr L complains that Revolut Ltd won’t refund the money he lost when he sent payments to an investment that he now believes to have been fraudulent. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here... (4 pages)View decision -
Decision Reference DRN-5817733
15 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5817733 The complaint Ms O is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms O fell victim to a cruel job scam. After being contacted by a recruiter using a messaging app... (6 pages)View decision -
Decision Reference DRN-5813855
15 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5813855 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened In summary, Mr D was lo... (3 pages)View decision -
Decision Reference DRN-5321597
15 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5321597 The complaint Mr T complains that Revolut Ltd has declined to reimburse payments he says he didn’t make or allow anyone else to make. What happened Mr T is disputing over £900 worth of Apple Pay transactions from his account. He says he doesn’t have Apple Pay and didn’t set ... (3 pages)View decision -
Decision Reference DRN-5279671
15 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5279671 The complaint Mr S complains Revolut Ltd won’t refund money he lost to a scam. A representative who I will call “W” complains on behalf of Mr S. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary ... (3 pages)View decision -
Decision Reference DRN-5471638
15 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5471638 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr A says that he wanted to help his brother and a friend to obtain a certificate of sponsorship to work in the UK. He was introduced to a... (3 pages)View decision -
Decision Reference DRN-5816215
15 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5816215 The complaint Mr P is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr P fell victim to a cruel purchase scam. After seeing an advert on social media, he agreed to pu... (4 pages)View decision -
Decision Reference DRN-5334102
12 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5334102 THE COMPLAINT Miss H complains Revolut Ltd (“Revolut”) will not reimburse her money she says she lost when she fell victim to a scam. Miss H is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Miss H solely in this decision ... (4 pages)View decision