We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4935211
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4935211 Complaint Mrs M is unhappy that Revolut Ltd didn’t refund her after she fell victim to a scam. Background In August 2023, Mrs M fell victim to a safe account scam. The situation began when she received a text message about a missing parcel delivery. Unsuspecting of any foul ... (3 pages)View decision -
Decision Reference DRN-4831072
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4831072 The complaint Miss L has complained that Revolut Ltd (“Revolut”) have failed to refund the money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will fo... (3 pages)View decision -
Decision Reference DRN-4739263
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4739263 The complaint Mr Q has complained, via a representative, that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here... (5 pages)View decision -
Decision Reference DRN-4593591
27 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4593591 The complaint Miss A complains that Revolut Ltd won’t reimburse her money she lost after being a victim of fraud. What happened As the circumstances of this complaint are well-known to both parties, I’ve summarised them briefly below. Miss A held an account with Revolut. In ... (6 pages)View decision -
Decision Reference DRN-4898943
27 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4898943 The complaint Mr S complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (8 pages)View decision -
Decision Reference DRN-4753296
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4753296 The complaint Mr L complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr L is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties. The facts a... (3 pages)View decision -
Decision Reference DRN-4964311
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4964311 The complaint Mr P complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr P fell victim to a task-based job scam, after he was contacted via a messaging platform about a remote job opportunity. He was told he had to complete a cert... (3 pages)View decision -
Decision Reference DRN-5047002
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5047002 The complaint Mr C complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In March 2022, Mr C met a woman on a dating website. They started communicating and their relationship developed to the point where they were talking... (3 pages)View decision -
Decision Reference DRN-4969681
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4969681 The complaint Mrs C complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Mrs C saw a celebrity on television discussing the profits they made investing in cryptocurrency. She looked on social media and found a company I’ll call ‘X’... (3 pages)View decision -
Decision Reference DRN-4883843
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4883843 The complaint Mr D complains that Revolut Ltd has not refunded a series of payments he lost to a scam. What happened Mr D fell victim to a task-based job scam, after he was contacted via a messaging platform about a remote job opportunity. He was told he had to complete a ce... (3 pages)View decision
