We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
-
Decision Reference DRN-5348045
12 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5348045 The complaint Miss L complains that Revolut has declined to reimburse payments made from her account as part of a scam. What happened Miss L received a call from a scammer impersonating another banking provider and Action Fraud. She was convinced that the funds in a business... (4 pages)View decision -
Decision Reference DRN-5355517
12 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5355517 The complaint Z, a limited company, has complained Revolut Ltd won’t refund them for two transactions made using one of their company cards. What happened Mr B is one of the directors of Z and is managing their complaint to our service. I will refer to both him and Z through... (2 pages)View decision -
Decision Reference DRN-5814644
12 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5814644 The complaint Ms G is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Ms G fell victim to a task-based job scam in which she was r... (4 pages)View decision -
Decision Reference DRN-5507629
12 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5507629 The complaint Miss B is complaining that Revolut Ltd didn’t do enough to prevent her from making payments to a scam. The complaint is brought on her behalf by a professional representative but for ease I’ll mostly refer to Miss B. What happened The circumstances of the scam... (3 pages)View decision -
Decision Reference DRN-5644138
12 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5644138 The complaint N’s complaint is how Revolut Ltd (Revolut) handled a refund claim made for services paid using N’s debit card. What happened Mr C (who is a director of N) booked a rental car through a car hire service I shall call ‘D’ in December 2024 using N’s Revolut debit c... (3 pages)View decision -
Decision Reference DRN-5559726
12 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5559726 The complaint Mrs G complains that Revolut Ltd didn’t do enough to prevent her losing money to a scam. Mrs G has used a representative to bring her complaint. But, for ease of reading, I’ll mostly just refer to Mrs G where I also mean the representative. What happened The ... (3 pages)View decision -
Decision Reference DRN-5813360
12 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5813360 The complaint Mrs M complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In April 2024, Mrs M received a phone call from someone who said they worked for another bank she held an account with and had detected a potentia... (4 pages)View decision -
Decision Reference DRN-5597519
11 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5597519 The complaint Mrs B complains that Revolut Ltd has declined to reimburse a payment she says she didn’t authorise. What happened Mrs B’s husband spoke to a scammer in March 2024 before passing the phone to Mrs B. The scammer convinced them the funds in their joint account wer... (3 pages)View decision -
Decision Reference DRN-5401876
11 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5401876 The complaint Mr B complains that Revolut Ltd has declined to reimburse a payment he says he didn’t authorise. What happened In March 2024, Mr B received a call from a scammer impersonating Revolut. He was convinced they were working with his other banking provider and that ... (3 pages)View decision -
Decision Reference DRN-5710363
11 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5710363 The complaint Mr M complains Revolut Ltd won’t refund money he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both parties, I understand it to b... (3 pages)View decision