We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-5046765
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5046765 The complaint Mr N complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In late 2022, Mr N found out about a job opportunity with an online company who said they would pay commission to users who completed tasks on their ... (3 pages)View decision -
Decision Reference DRN-4917480
27 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4917480 The complaint Mr A complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In February 2023, Mr A was talking to a friend at work about investments. The friend told him how well their investments were doing and about the tra... (3 pages)View decision -
Decision Reference DRN-4906631
26 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4906631 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-4650282
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4650282 The complaint Mr V complains that Revolut Ltd (“Revolut”) failed to help him recover money he paid on his Revolut debit card for flights that he wasn’t able to use. What happened In May 2023, Mr V booked flights with a travel company that I’ll call “E”, for which he paid CHF... (2 pages)View decision -
Decision Reference DRN-4737350
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4737350 The complaint Mr I complains that Revolut Ltd won’t refund money he lost when he fell victim to an employment scam. Mr I is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties. The facts a... (3 pages)View decision -
Decision Reference DRN-4955362
25 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4955362 The complaint Mr F is unhappy that Revolut Ltd blocked his account following its concerns he had been the victim of a scam. What happened On 19 November 2023 Revolut blocked Mr F’s account. It had concerns that a transaction he had authorised – around £10,000 paid to a cryp... (5 pages)View decision -
Decision Reference DRN-4935854
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4935854 The complaint Miss S complains that Revolut Ltd hasn’t refunded the money she lost when she fell victim to a scam. What happened Miss S was contacted on a mobile messaging service by someone saying they had a job offer for her. Miss S was told this job was to do with provid... (3 pages)View decision -
Decision Reference DRN-5039076
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5039076 The complaint Mrs K, Mr K and Miss K hold an account together with Revolut Ltd. Mrs K unfortunately feel victim to a scam and says that Revolut didn’t do enough to protect her. She would like Revolut to refund the money she has lost. Although the account was held in three n... (4 pages)View decision -
Decision Reference DRN-4455059
25 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4455059 The complaint Mrs S complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened Mrs S is represented in this case but as the transactions were from her account, I’ll refer to her throughout my decision. Mrs S says ... (8 pages)View decision -
Decision Reference DRN-4885084
25 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4885084 The complaint Ms N – director of C, a limited company – brings a complaint on its behalf against Revolut Ltd about how it has misleadingly advertised its business account as free, despite charging for certain features. What happened C took out a business account with Revolut... (2 pages)View decision
