We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2170 results
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Decision Reference DRN-4992780
24 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4992780 The complaint Ms Y complains that Revolut Ltd won’t refund money she lost when she was the victim of a scam. Ms Y is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key ev... (11 pages)View decision -
Decision Reference DRN-5283912
24 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5283912 The complaint Mr B is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr B fell victim to an investment scam that led him to believe his money was being traded in and g... (9 pages)View decision -
Decision Reference DRN-5078861
24 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5078861 The complaint Mr S complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In August 2023, Mr S was contacted by someone who said they had been given his details by a recruiter and had details of a potential job for him. Mr ... (4 pages)View decision -
Decision Reference DRN-5105225
23 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5105225 The complaint Mrs N complains that Revolut Ltd didn’t protect her from an investment recovery scam. What happened In mid-2022 Mrs N fell victim to two investment scams. In 2023, Mrs N was contacted by someone claiming she was owed a £20,000 refund. Mrs N downloaded screensha... (3 pages)View decision -
Decision Reference DRN-5147280
23 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5147280 The complaint Mrs B complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Mrs B was contacted via a messaging app about an investment opportunity, which turned out to be a scam. She was told the investment was buying and selling cur... (9 pages)View decision -
Decision Reference DRN-5147932
23 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5147932 The complaint Mr L complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr L has explained that in October 2023 he made... (4 pages)View decision -
Decision Reference DRN-5275033
22 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5275033 The complaint Mr P complains that Revolut Ltd (‘Revolut’) won’t refund the money that was lost to a scam. He also complains about the service received once the matter was reported. He is joined in this complaint by his partner (‘Miss T’). As I’ll set out, Miss T was involved... (10 pages)View decision -
Decision Reference DRN-4964496
22 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4964496 The complaint Mr L is unhappy that Revolut Ltd won’t refund money he lost as a result of an investment scam. What happened Mr L was the victim of an investment scam. In summary, he met someone through online dating, who encouraged him to invest in a pre-sale cryptocurrency c... (4 pages)View decision -
Decision Reference DRN-4733494
21 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4733494 The complaint Mr J complains that Revolut Ltd won’t refund several payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of ... (4 pages)View decision -
Decision Reference DRN-4616634
21 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4616634 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t refund the money he says was lost as the result of a scam. What happened In 2023, Mr A was looking for part time work online. He found a job on a social media platform and provided his contact details. He was c... (4 pages)View decision
