We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-6044420
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6044420 The complaint Mr R complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a recovery scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both... (4 pages)View decision -
Decision Reference DRN-5865077
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5865077 The complaint Mr D is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. He’s been represented by a complaints manager and a family member at different stages of this complaint and to avoid potential confusion I’ll refer to all su... (4 pages)View decision -
Decision Reference DRN-5794898
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5794898 The complaint Mrs Y complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost as a result of a scam. What happened The background is known to both parties, so I won’t repeat all the details. In summary, Mrs Y says that, on 7 August 2024, she was called by someon... (4 pages)View decision -
Decision Reference DRN-6093496
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6093496 The complaint Miss M complains that there is a discrepancy with her account balance and Rev points with Revolut Ltd (“Revolut”). What happened Miss M has held accounts with Revolut since 19 December 2021 and registered for Rev points on 23 September 2024. By 30 October 202... (2 pages)View decision -
Decision Reference DRN-5823766
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5823766 The complaint Miss C complains Revolut Ltd (“Revolut”) hasn’t refunded funds she said she lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the key details here. Miss C converted £740 into ... (2 pages)View decision -
Decision Reference DRN-6070788
3 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6070788 The complaint Mr I complains that Revolut Ltd won’t refund the full amount of money he says he lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of bo... (2 pages)View decision -
Decision Reference DRN-5762300
2 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5762300 The complaint and what happened Mr S complains Revolut won’t reimburse money he lost when he fell victim to an investment scam. Mr S is professionally represented, however for ease, I’ll refer to Mr S throughout my decision. The full details of this complaint are well know... (4 pages)View decision -
Decision Reference DRN-5860218
2 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5860218 The complaint Mrs S complains that Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both par... (2 pages)View decision -
Decision Reference DRN-5936202
2 Feb 2026 Revolut Ltd UpheldBanking and PaymentsDRN-5936202 The complaint Miss C complains that Revolut Ltd (Revolut) won’t refund the money she lost after she fell victim to a bank impersonation scam. What happened I’d like to reassure the parties that although I’ve only summarised the background, so not everything that happened or ... (7 pages)View decision -
Decision Reference DRN-5850489
2 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5850489 The complaint Mr R is complaining that Revolut Ltd hasn’t refunded payments he says he didn’t make. What happened Mr R reported to Revolut that he’d received calls from a scammer who had persuaded him to download a remote access app. He said payments that he didn’t recognise... (3 pages)View decision