We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2337 results
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Decision Reference DRN-5056668
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5056668 The complaint Mr A complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Both parties are familiar with the circumstances of the scam, so I’ll only summarise the details here. Mr A said in October 2023 he was looking... (4 pages)View decision -
Decision Reference DRN-5376060
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5376060 The complaint Miss S is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Miss S has explained that between October 2023 and Novembe... (5 pages)View decision -
Decision Reference DRN-5577746
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5577746 The complaint Mr C complains that Revolut Ltd is holding him liable for payments he didn’t make. What happened In December 2024, Mr C reported several card payments totalling just over £700, to an e-commerce company and a telecommunications provider, as unauthorised. The di... (2 pages)View decision -
Decision Reference DRN-5634035
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5634035 The complaint Mr S is unhappy Revolut Ltd didn’t refund payments he made as part of a scam. Mr S brings his complaint via professional representatives, but for simplicity I’ve referred to the actions of Mr S throughout this decision. What happened In March 2023 Mr S says he ... (5 pages)View decision -
Decision Reference DRN-5319764
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5319764 The complaint Miss A complains that Revolut Ltd won’t refund her money she lost in a work tasks scam. Miss A is being represented by a professional representative, but for ease of reading I’ll just refer to Miss A. What happened Miss A says she registered with a recruitmen... (4 pages)View decision -
Decision Reference DRN-5633219
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5633219 The complaint Mr S is unhappy that Revolut Ltd (“Revolut”) won't refund the money he lost to job scam. What happened In December 2023, Mr S came across a remote job opportunity which involved completing tasks for commission. Mr S signed up to the job platform where he ... (7 pages)View decision -
Decision Reference DRN-5281721
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5281721 The complaint Ms A complains that Revolut Ltd (‘Revolut’) hasn’t refunded the money she lost to an investment scam. What happened The circumstances of the complaint are well-known to both parties, so I don’t intend to set these out in detail here. However, I’ll provide a bri... (5 pages)View decision -
Decision Reference DRN-5207245
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5207245 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she was a victim of investment scams. Mrs A is represented by a firm I’ll refer to as ‘W’. What happened The background to this complaint is well known to both parties and so I’ll only refer to s... (4 pages)View decision -
Decision Reference DRN-5628824
18 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5628824 The complaint Mr K is complaining that Revolut Ltd didn’t do enough to prevent him from making payments to an investment scam. The complaint is brought on his behalf by a professional representative. What happened Both parties are familiar with the circumstances of the scam... (5 pages)View decision -
Decision Reference DRN-5311216
17 Jun 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5311216 The complaint and background Mr F complains that Revolut Ltd (“Revolut”) won’t reimburse the money he lost when he fell victim to a scam. He started making the payments in November 2023. Our investigator didn’t uphold the complaint. He noted that Revolut had intervened with ... (2 pages)View decision
