We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2104 results
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Decision Reference DRN-5447403
9 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5447403 The complaint Mr K complains that Revolut Ltd did not reimburse a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr K unfortunately fell victim to a ta... (4 pages)View decision -
Decision Reference DRN-5228832
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5228832 The complaint Mrs M complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened Mrs M told us she learnt about an investment trading company on TV and after reviewing its website decided to invest. She said she started wit... (4 pages)View decision -
Decision Reference DRN-5152227
8 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5152227 The complaint Mr H is complaining that Revolut Ltd hasn’t reimbursed him for funds he lost to a scam. What happened Both parties are familiar with the background of this complaint so I won’t set it out in detail here. In short, in September 2023 Mr H fell victim to a job sca... (13 pages)View decision -
Decision Reference DRN-5363525
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5363525 The complaint Mr J complains that Revolut Ltd won’t refund money he lost when he was a victim of an investment scam. Mr J is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to so... (5 pages)View decision -
Decision Reference DRN-4930765
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4930765 The complaint A limited company, I’ll call G, is unhappy that Revolut Ltd won’t refund payments it made as part of a scam. G is professionally represented, but for simplicity I’ve referred to the actions of G throughout. What happened In January 2024 G found an online retail... (4 pages)View decision -
Decision Reference DRN-5065179
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5065179 The complaint Mr C says Revolut Ltd (‘Revolut’) didn’t do enough to help when he fell victim to a an ‘authorised push payment’ (‘APP’) impersonation / safe account scam. He says Revolut should reimburse him for the money he lost. Mr C, in bringing his complaint, has used th... (5 pages)View decision -
Decision Reference DRN-4871882
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4871882 The complaint Ms M complains that Revolut Ltd won’t reimburse money she lost to a scam. Ms M has brought her complaint to us through a professional representative. For ease I’ll refer to all the submissions as being from Ms M. What happened In December 2023 Ms M found on soc... (4 pages)View decision -
Decision Reference DRN-4797712
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4797712 The complaint Mr A complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The facts are not in dispute so I will f... (2 pages)View decision -
Decision Reference DRN-5542918
8 May 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5542918 The complaint Miss F complains that Revolut Ltd won’t refund money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Miss F fell victim to a fake job scam after she was approach... (9 pages)View decision -
Decision Reference DRN-5540883
8 May 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5540883 The complaint Mr A complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s being represented by a firm of solicitors. To keep things simple, I’ll refer to Mr A throughout this decision. What happened The background to this complaint ... (5 pages)View decision
