We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2170 results
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Decision Reference DRN-4634797
20 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4634797 The complaint Mr S complains Revolut Ltd won’t refund the money he lost to a scam. What happened In mid-2022, Mr S was researching investment opportunities when he saw an advert for a company I’ll refer to as V, seemingly promoted by a well-known media personality. Mr S resp... (3 pages)View decision -
Decision Reference DRN-4572702
20 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4572702 The complaint Mr K is being represented by solicitors. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr K fell victim to cruel romance and investment scam. Somebody he’d met online and formed what he... (4 pages)View decision -
Decision Reference DRN-5269586
17 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5269586 The complaint Mr D complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr D is being represented by a third party. To keep things simple, I will refer to Mr D throughout my decision. What happened Mr D has told us that i... (8 pages)View decision -
Decision Reference DRN-5149890
17 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5149890 The complaint Ms H complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Ms H found an investment opportunity through social media. An individual with a significant following said they could help her invest her money so she signed u... (7 pages)View decision -
Decision Reference DRN-5269119
17 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5269119 The complaint Mr R complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr R is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well-known to the parties... (5 pages)View decision -
Decision Reference DRN-4982379
17 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4982379 The complaint Ms H complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Ms H found an investment opportunity through social media. An individual contacted her and said they could help her invest in cryptocurrency. She spoke with th... (8 pages)View decision -
Decision Reference DRN-5160928
17 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5160928 The complaint Ms H complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Ms H found an individual on social media who claimed to have a fully remote job opportunity. She looked into the website and felt it looked genuine, so signed ... (3 pages)View decision -
Decision Reference DRN-5248182
17 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5248182 The complaint Mr I complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr I is being represented by a third party. To keep things simple, I will refer to Mr I throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-4778080
17 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4778080 The complaint Miss P complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Miss P is being represented by a third party. To keep things simple, I will refer to Miss P throughout my decision. What happened The background o... (3 pages)View decision -
Decision Reference DRN-5249842
16 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5249842 The complaint Ms C is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms C fell victim to a cruel investment scam that she saw advertised on social media and appeared ... (12 pages)View decision
