We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5721196
11 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5721196 The complaint C, a limited company, has complained Revolut Ltd won’t refund money they lost after being the victim of a scam. What happened Mr and Mrs W are directors of C. I’ll refer to all throughout this decision. They opened a business account for C with Revolut in Janua... (3 pages)View decision -
Decision Reference DRN-5193498
11 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5193498 The complaint Mr F complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision -
Decision Reference DRN-5586915
11 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5586915 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H has previously been represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The backgrou... (4 pages)View decision -
Decision Reference DRN-5810679
11 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5810679 The complaint Mrs W complains Revolut Ltd (“Revolut”) didn’t do enough to protect her when she fell victim to a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mrs W took a call from someone pu... (6 pages)View decision -
Decision Reference DRN-5671993
10 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5671993 The complaint Mrs S complains Revolut Ltd won’t refund the money she lost when she fell victim to a scam. What happened Mrs S responded to a promoted cryptocurrency investment which she understood was linked to a well-known public figure. Unfortunately, this was a scam. Afte... (3 pages)View decision -
Decision Reference DRN-5806103
10 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5806103 The complaint Mrs W complains about Revolut Ltd. She says that she has fallen victim to a cryptocurrency investment scam and would like Revolut to refund her the money she has lost as a result. What happened Mrs W received a message from a friend she had known for a number o... (3 pages)View decision -
Decision Reference DRN-5669191
10 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5669191 THE COMPLAINT Mr B complains Revolut Ltd (“Revolut) will not reimburse him money he says he lost when he fell victim to a scam. Mr B is represented by CEL Solicitors (“CEL”) in this matter. However, where appropriate, I will refer to Mr B solely in this decision for ease o... (4 pages)View decision -
Decision Reference DRN-5289732
10 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5289732 The complaint Mrs C complains about the actions of Revolut Ltd when she lost money to a scam. Mrs C is being supported in making her complaint by a representative but for ease, I’ll only refer to Mrs C. What happened The detailed background to this complaint is well known ... (3 pages)View decision -
Decision Reference DRN-5807795
10 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5807795 The complaint Mrs H is complaining that Revolut Ltd didn’t agree to reimburse payments she made to a scam. The complaint is brought on her behalf by a professional representative. What happened In late 2022 Mrs H was contacted by someone who said they could recover funds fro... (2 pages)View decision -
Decision Reference DRN-5305046
10 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5305046 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this ... (3 pages)View decision