We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4802801
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4802801 The complaint Mr D is unhappy Revolut Ltd won’t reimburse him for the money he lost when he fell victim to a scam. Mr D is represented in this complaint by a solicitor. But for simplicity I will refer to Mr D throughout this decision, even when referencing what his represen... (4 pages)View decision -
Decision Reference DRN-4994963
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4994963 The complaint Ms D complains about the actions of Revolut Ltd when she was tricked into making payments on her debit card as a result of a scam. Ms D is being represented by a claims management company but for ease of reading I’ll only refer to Ms D. What happened In Augus... (4 pages)View decision -
Decision Reference DRN-5041332
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5041332 The complaint and background Mr R complains that Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam, losing just under £10,000 in May 2023. Our investigator didn’t uphold the complaint. Although she found Revolut ought to have enquired bet... (2 pages)View decision -
Decision Reference DRN-4997634
25 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4997634 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a job scam. What happened In November 2023, Mr S was contacted via a messaging app. He was offered a job opportunity which required him to review movies in order... (4 pages)View decision -
Decision Reference DRN-5020617
24 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5020617 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (3 pages)View decision -
Decision Reference DRN-4913076
24 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4913076 The complaint Mr R, via a representative, complains that Revolut Ltd (“Revolut”) have failed to refund the money he lost as part of a fake job scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. Instea... (3 pages)View decision -
Decision Reference DRN-4915549
24 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4915549 Complaint Mr S is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. Background Mr S had been looking for work and had applied for various roles online. He was contacted by someone who claimed to be recruiting for a role. The role was apparently wi... (2 pages)View decision -
Decision Reference DRN-4815992
24 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4815992 The complaint Mr M complains that Revolut Ltd won’t refund several card payments he says he made and lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary and based on the submission... (3 pages)View decision -
Decision Reference DRN-4803496
23 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4803496 The complaint Mr W has complained Revolut Ltd did nothing to intervene and stop payments he made which turned out to be a safe account scam. What happened In 2023 Mr W received a phone call from someone purporting to be from Revolut. They alerted him to suspicious transactio... (4 pages)View decision -
Decision Reference DRN-4982272
23 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4982272 The complaint Mrs S complains that Revolut Ltd were responsible for fees and charges of around £650, which were lost during payment transfer abroad. What happened In May 2024 Mrs S sent funds from her Revolut account to an account in the UAE. She did this over three separate... (3 pages)View decision
