We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5792628
10 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5792628 The complaint Miss M complains Revolut Ltd hasn’t refunded her for a payment taken from her account. What happened Miss M made a payment to a hotel, in May 2023. The hotel told Miss M it had cancelled the transactions, but Miss M says it left her account and was never refu... (2 pages)View decision -
Decision Reference DRN-5807617
9 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5807617 The complaint Mrs B complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds she lost when she fell victim to a scam. What happened Mrs B says that she looked online and found an investment company I’ll refer to as T in this decision. She received a call from a repre... (5 pages)View decision -
Decision Reference DRN-5488492
9 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5488492 The complaint A company which I will refer to as ‘H’ complains that Revolut Ltd didn’t reimburse the transactions made by a fraudster which it says it didn’t agree to. The complaint is brought on H’s behalf by Mr H and the company is represented by a firm of solicitors. How... (8 pages)View decision -
Decision Reference DRN-5637378
9 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5637378 The complaint Miss Z is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss Z fell victim to a cruel impersonation scam. On 20 April 2024, she received a call with a message from someone claiming to be fr... (3 pages)View decision -
Decision Reference DRN-5806921
9 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5806921 The complaint M complains that Revolut Ltd won’t refund money it lost to a scam. Mr A is the director of M and is represented by a firm, but for ease, I have mostly referred to Mr A in my decision. What happened The background to this complaint is well known to both parties ... (3 pages)View decision -
Decision Reference DRN-5731330
9 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5731330 The complaint Mr C has complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened Mr C has said that he received an unprompted call from someone who said they were a financial advisor, who I will refer to as the scammer. He was added to a group ... (2 pages)View decision -
Decision Reference DRN-5211371
9 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5211371 The complaint Mr G complains that Revolut Ltd will not refund money he lost when he was a victim of an investment scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In 2024 Mr G came across an i... (4 pages)View decision -
Decision Reference DRN-5239682
9 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5239682 The complaint Mr C complains that Revolut Ltd is holding him liable for transactions which he says he didn’t authorise. What happened Mr C complained to Revolut about 82 transactions to “B” totalling £2,314, which debited his account between 10 July 2024 and 31 July 2024. ... (3 pages)View decision -
Decision Reference DRN-5790157
9 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5790157 The complaint Mrs M complains that Revolut Ltd won’t refund money she lost as a result of a scam. What happened In summary, Mrs M was the victim of an impersonation scam where a fraudster duped her into approving a card payment for €1,082.34. Further activity was also attemp... (3 pages)View decision -
Decision Reference DRN-5167784
9 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5167784 The complaint Mr P complaints that Revolut Ltd won’t refund payments he made as a result of a scam. What happened Mr P was the victim of an investment scam involving the following transactions with his newly opened Revolut account: Ref. Date Description Amount - 23 Februar... (6 pages)View decision