We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4955369
23 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4955369 The complaint Mr H complains as a director of M, a limited company, that Revolut Ltd has misled it in its advertising by paying to appear on search engines when someone searches for the terms “Business Banking”. As it’s not (or wasn’t at the time) a bank he believes this is ... (3 pages)View decision -
Decision Reference DRN-4663225
23 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4663225 The complaint Mr E complains that Revolut Limited (‘Revolut’) won’t refund the money he lost when he fell victim to a scam. What happened What Mr E says Mr E says that he was contacted on a social networking site about a job opportunity. He then received messages from someo... (4 pages)View decision -
Decision Reference DRN-4991496
20 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4991496 The complaint Mr M complains about not being able to deposit cash into the account he holds with Revolut Ltd, about being charged to use an ATM and about payments being made into his account very late in the day. What happened Mr M opened an account with Revolut at the end ... (4 pages)View decision -
Decision Reference DRN-5014786
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5014786 The complaint Mrs J complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost as a result. What happened Mrs J was interested in cryptocurrency and came acr... (4 pages)View decision -
Decision Reference DRN-4905365
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4905365 The complaint Miss A complains Revolut Ltd didn’t do enough to protect her when she fell victim to a job scam. What happened Miss A has an account with Revolut that she opened in late 2022. Miss A says she was looking for ways to supplement her income throughout 2023 to help... (3 pages)View decision -
Decision Reference DRN-4808405
20 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4808405 The complaint Mr G says Revolut Ltd (“Revolut”) refuses to refund him for a transaction which was sent to the wrong beneficiary. What happened Mr G says he tried to send money to his son via Revolut. He had sent money to his son in the same way previously, so he used the sam... (2 pages)View decision -
Decision Reference DRN-5033370
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5033370 The complaint Mr B complains that Revolut Ltd hasn’t protected him from losing money to an investment scam. What happened On 5 September 2024 I issued my provisional decision on this complaint. I wanted to give the parties a chance to respond before I issued my final decisio... (5 pages)View decision -
Decision Reference DRN-4670201
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4670201 The complaint Mr B complains that Revolut Ltd did not refund a series of transactions he lost to a scam. What happened Mr B says he found an online platform offering cryptocurrency investments. He spoke with an individual who helped him make trades and he made the following ... (3 pages)View decision -
Decision Reference DRN-4530204
20 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4530204 The complaint Mr P complains that Revolut Lt did not refund a series of transactions he lost to a scam. What happened Mr P was approached by a recruiter and offered a remote, flexible job he could do in his spare time. He checked the website and it appeared to be professiona... (3 pages)View decision -
Decision Reference DRN-5033243
20 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5033243 The complaint Mr C complains that Revolut Ltd treated him unfairly as his card was withheld by an ATM whilst he was abroad leaving him with no money and when he returned to the UK, the bank then closed his account. What happened Mr C held a current account with Revolut. At ... (3 pages)View decision
