We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5343134
9 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5343134 Complaint Mr W is unhappy that Revolut Ltd didn’t do more to protect him from fraud. This complaint has been brought on his behalf by a representative. However, for simplicity’s sake, I’ve generally referred to Mr W in the text of the decision. Background In June 2022, Mr W ... (4 pages)View decision -
Decision Reference DRN-5249106
9 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5249106 The complaint Mr E is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr E fell victim to a cruel cryptocurrency investment scam when he paid into an investment scheme recommended by a friend. Between Septe... (2 pages)View decision -
Decision Reference DRN-5804799
8 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5804799 The complaint X complains that Revolut Ltd hasn’t protected them from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, X has explained that between April an... (4 pages)View decision -
Decision Reference DRN-5257514
8 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5257514 The complaint Mr W complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (5 pages)View decision -
Decision Reference DRN-5230271
8 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5230271 The complaint Ms V is complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms V fell victim to a cruel impersonation scam. After disclosing her card details in response to a phishing message, she was contacted ... (4 pages)View decision -
Decision Reference DRN-5257912
8 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5257912 The complaint Mr M complains Revolut Ltd (“Revolut”) hasn’t refunded funds he says he lost as the result of a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr M said he saw an online advert f... (5 pages)View decision -
Decision Reference DRN-5623687
8 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5623687 The complaint Mr N complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost to an investment scam. He’s represented by a firm of solicitors. To keep things simple, I’ll refer to Mr N throughout this decision. What happened The background is known to both parties... (3 pages)View decision -
Decision Reference DRN-5449991
8 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5449991 The complaint Mr A is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr A fell victim to a cruel impersonation scam. He was contacted by scammers who claimed to be from HMRC and who said he needed to pay m... (4 pages)View decision -
Decision Reference DRN-5802350
8 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5802350 The complaint Mrs B is being represented by a claims manager. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Mrs B fell victim to a cruel investment scam. After responding to an online advert, she w... (7 pages)View decision -
Decision Reference DRN-5111551
7 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5111551 THE COMPLAINT Mr B complains Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr B is represented by Refundee in this matter. However, where appropriate, I will refer to Mr W solely in this decision for ease of reading. WH... (4 pages)View decision