We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2170 results
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Decision Reference DRN-4717347
13 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4717347 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him when he fell victim to a job scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here. The core facts are not in dispute so I will focu... (2 pages)View decision -
Decision Reference DRN-5175262
13 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5175262 The complaint Miss M complains that Revolut Ltd didn’t do enough to protect her from the financial harm caused by a safe account scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known ... (11 pages)View decision -
Decision Reference DRN-5255912
13 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5255912 The complaint R is a limited company. It complains that Revolut Ltd (‘Revolut’) won’t refund the money it lost as a result of a scam and about the service it received once the matter was reported. It is being represented by one of its Directors who I’ll refer to as ‘Miss T’.... (9 pages)View decision -
Decision Reference DRN-5254063
13 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5254063 The complaint Mr S complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here in detail. The facts are not in dispute so I w... (7 pages)View decision -
Decision Reference DRN-4568346
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4568346 The complaint Mr N complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam and would like it to refund him the money he has lost. What happened Mr N was contacted by an individual (now known ... (4 pages)View decision -
Decision Reference DRN-5009395
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5009395 The complaint Mr W complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a cryptocurrency scam and would like it to refund him the money he has lost as a result. What happened Mr W was scrolling through social media ... (3 pages)View decision -
Decision Reference DRN-4993996
10 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4993996 The complaint Mrs U complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs U is being represented by a third party. To keep things simple, I will refer to Mrs U throughout my decision. What happened The background of t... (7 pages)View decision -
Decision Reference DRN-4411458
10 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4411458 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr M received an email from a friend referring him for an investment opportunity. He provided his details to this company, who turned out to... (6 pages)View decision -
Decision Reference DRN-4550903
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4550903 The complaint Mr P complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr P is being represented by a third party. To keep things simple, I will refer to Mr P throughout my decision. What happened Mr P has explained that... (4 pages)View decision -
Decision Reference DRN-5201580
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5201580 The complaint X complains about the actions of Revolut Ltd when he lost money to a scam. X is being represented by a claims management company but for ease of reading I’ll only refer to X. What happened In May 2023 X was approached via a messaging service about an employme... (4 pages)View decision
