We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-5020413
19 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5020413 The complaint Miss O complains that Revolut Ltd hasn’t refunded the money she lost when she fell victim to a scam. What happened Miss O was contacted on a mobile messaging service by someone saying they had a job offer for her. Miss O was told this job was to do with provid... (3 pages)View decision -
Decision Reference DRN-4974912
19 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4974912 The complaint Mrs M complains that Revolut Ltd hasn’t refunded the money she lost when she fell victim to a scam. What happened Mrs M is represented in this complaint by a claims management company, for simplicity I will refer to Mrs M throughout this decision, even when re... (4 pages)View decision -
Decision Reference DRN-4892170
19 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4892170 The complaint Mr S is unhappy that Revolut Ltd upgraded his account with his knowledge or permission. What happened In February 2024, Mr S raised a complaint with Revolut because he’d noticed that they had upgraded his account two years prior without his knowledge or consent... (2 pages)View decision -
Decision Reference DRN-5030677
19 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5030677 The complaint Ms H complains that Revolut Ltd won’t reimburse her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened On 20 August 2024, I issued my provisional decision on this complaint. I wanted to give both parties a chance ... (11 pages)View decision -
Decision Reference DRN-4962699
19 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4962699 The complaint Mr L has complained that Revolut Ltd failed to place adequate safeguarding measures in place to prevent him from gambling and losing large sums of money. Background Mr L opened a bank account with Revolut in July 2022. Almost immediately he began to use the acc... (4 pages)View decision -
Decision Reference DRN-4962527
19 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4962527 The complaint Mr H complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr H is being represented by a third party. To keep things simple, I will refer to Mr H throughout my decision. What happened The background of this ... (3 pages)View decision -
Decision Reference DRN-5030422
19 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5030422 The complaint Mr G complains that Revolut Ltd won’t refund the money he lost when he was the victim of a scam. What happened In May 2023, Mr G received a text message and then a phone call from someone who said they worked for an online marketplace. They told him his accoun... (9 pages)View decision -
Decision Reference DRN-5030031
18 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5030031 The complaint Miss J complains that Revolut Ltd hasn’t protected her from losing money to fraud, which she says has caused her financial loss and distress and inconvenience. What happened The background to this complaint is well known to both parties, so I won’t repeat ever... (5 pages)View decision -
Decision Reference DRN-5029602
18 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5029602 The complaint Ms H complains that Revolut Ltd (‘Revolut’) won’t reimburse the money she lost when she fell victim to a scam. What happened What Ms H says Ms H says that she received a notification from a parcel delivery company asking her to arrange redelivery and pay a sma... (8 pages)View decision -
Decision Reference DRN-4410638
18 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4410638 The complaint and what happened Ms S complains Revolut won’t reimburse money she lost to an investment scam. The background to this complaint is well known to both parties, so I will only send out the key points of what happened and focus on giving reasons for my decision. ... (5 pages)View decision
