We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5734665
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5734665 The complaint Mr R complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr R has explained that in February and March 2... (2 pages)View decision -
Decision Reference DRN-5709232
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5709232 Complaint Mr S is unhappy that Revolut Ltd didn’t reimburse him after he reported falling victim to a scam. Background In early 2023, someone Mr S knew well contacted him about what they described as a promising investment opportunity with a company I’ll refer to as T. Mr S ... (3 pages)View decision -
Decision Reference DRN-5281596
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5281596 The complaint Mr A complains that Revolut Ltd won’t refund money he lost when he was a victim of a scam. Mr A is represented by a firm I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events... (4 pages)View decision -
Decision Reference DRN-5313705
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5313705 The complaint Mr S complains that Revolut Ltd did not reimburse the funds he lost to a scam. What happened Mr S met a woman on a dating website; I will refer to her as ‘X’ for the purposes of this decision. Mr S formed a relationship with X and they discussed meeting up and ... (3 pages)View decision -
Decision Reference DRN-5800699
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5800699 The complaint Mr M complains that Revolut Ltd won’t refund him all his money after he was the victim of a safe account scam. What happened Mr M says he was contacted by someone purporting to be from his bank and told that he had been the victim of a phishing scam. The caller... (5 pages)View decision -
Decision Reference DRN-5306167
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5306167 The complaint Mrs S complains that Revolut Ltd did not reimburse the funds she lost to a scam. What happened Mrs S had been looking for a vehicle for her family and found what she felt was a good deal on an online marketplace. She spoke with the company selling the vehicle o... (2 pages)View decision -
Decision Reference DRN-5515463
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5515463 The complaint Mr A complains Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr A has previously been represented by a third party. To keep things simple, I will refer to Mr A throughout my decision. What happened The background of... (4 pages)View decision -
Decision Reference DRN-5303261
5 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5303261 The complaint Mrs G is unhappy that Revolut Ltd won’t reimburse money she lost to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In summary, Mrs G has explained that between March and April 2024 she m... (5 pages)View decision -
Decision Reference DRN-5198673
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5198673 The complaint Mrs C has complained that Revolut Ltd won’t refund the money she says she lost to a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here: In July 2023 Mrs C saw an advertisement rega... (6 pages)View decision -
Decision Reference DRN-5606057
5 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5606057 The complaint Mrs W complains Revolut Ltd hasn’t refunded her after she fell victim to an impersonation scam and an unauthorised payment left her account. What happened Mrs W received a call from what she believed was her bank on 23 December 2023, and it informed her that he... (3 pages)View decision