We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5267615
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5267615 THE COMPLAINT Mr W complains Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. Mr W is represented by Rothley Law Limited in this matter. However, where appropriate, I will refer to Mr W solely in this decision for ease of ... (3 pages)View decision -
Decision Reference DRN-5267573
5 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5267573 THE COMPLAINT Mr W complains Revolut Ltd (“Revolut”) will not reimburse him money he says he lost when he fell victim to a scam. WHAT HAPPENED The circumstances of this complaint are well known to all parties concerned, so I will not repeat them again here in detail. Howev... (4 pages)View decision -
Decision Reference DRN-5799218
5 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5799218 The complaint Mr R is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr R fell victim to a cruel investment scam. After responding to an advert on social media, ... (7 pages)View decision -
Decision Reference DRN-5223426
4 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5223426 The complaint Mr C complains that Revolut Ltd (“Revolut”) won’t reimburse losses he incurred as the result of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it to be as f... (4 pages)View decision -
Decision Reference DRN-5795091
4 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5795091 The complaint Mr S has complained about Revolut Ltd not refunding several payments he says he made and lost to an authorised push payment (APP) impersonation scam. What happened On 18 August 2025, I issued my provisional decision on this complaint. I wanted to give both par... (6 pages)View decision -
Decision Reference DRN-5796267
4 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5796267 The complaint Mr M complains that Revolut Ltd (‘Revolut’) failed to protect him when he fell victim to two separate cryptocurrency investment related scams. Mr M is represented by solicitors in this complaint. What happened Mr M says he came across a social media advert re... (6 pages)View decision -
Decision Reference DRN-5366648
4 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5366648 The complaint Ms H is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms H fell victim to a cruel investment scam. After responding to an advert she saw on social med... (4 pages)View decision -
Decision Reference DRN-5665324
4 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5665324 The complaint Mrs W complains that Revolut Ltd won’t reimburse her money she lost to a scam. Mrs W has brought her complaint with the assistance of a professional adviser, but for ease I’ll refer to their submissions as being from Mrs W. What happened In November 2024 Mrs W ... (3 pages)View decision -
Decision Reference DRN-5667743
4 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5667743 The complaint X complains that Revolut Ltd failed to manage a chargeback properly. What happened While abroad X booked a flight home using an online site paying with his Revolut account. When he got to the airport he was faced with having to pay an additional amount. He didn... (2 pages)View decision -
Decision Reference DRN-5395127
4 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5395127 The complaint Mr F has complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. Wh... (2 pages)View decision