We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-4915534
18 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4915534 The complaint Miss J complains that Revolut Ltd won’t refund money she lost when she fell victim to an employment scam. Miss J is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to the parties. The fa... (4 pages)View decision -
Decision Reference DRN-4716606
18 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4716606 The complaint Mr I complains that Revolut Ltd hasn’t protected him from losing money he paid to one of Revolut’s customers as a result of fraud. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary... (2 pages)View decision -
Decision Reference DRN-4675417
18 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4675417 The complaint Mr M complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr M was looking for ways to invest his money and found an advertisement for a company I’ll call ‘X’ who unfortunately turned out to be a scam company. He spok... (3 pages)View decision -
Decision Reference DRN-4790090
18 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4790090 The complaint Mr L complains that Revolut won’t refund two payments he says he made and lost to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it in detail here. But in summary and based on the submissions of both par... (4 pages)View decision -
Decision Reference DRN-4815977
18 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4815977 The complaint Mr D complains that Revolut Ltd (‘Revolut’) won’t refund the money he lost after falling victim to a scam. What happened Mr D’s complaint has been brought to our service by a professional representative. As the account is in Mr D’s name, I’ll refer to Mr D thr... (4 pages)View decision -
Decision Reference DRN-4592864
17 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4592864 The complaint Mr C complains that Revolut Ltd did not refund a payment of £5,000 he lost to a scam. What happened Mr C found an advertisement online for an investment company I’ll call ‘X’ and got in contact with them. He spoke with a broker from X and began investing with t... (3 pages)View decision -
Decision Reference DRN-4590771
17 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4590771 The complaint Ms K complains that Revolut Ltd did not refund a series of transactions she lost to a scam. What happened Ms K had recently separated from her husband and had begun online dating. In 2021, she met an individual I’ll call ‘X’ for the purposes of this decision. T... (3 pages)View decision -
Decision Reference DRN-4894729
17 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4894729 The complaint Mr B complaints that Revolut Ltd won’t reimburse him after he fell victim to a job scam. Mr B is professionally represented in bringing his complaint to our service, but for ease of reference I’ll refer to all submissions as being made by Mr B directly. What ha... (5 pages)View decision -
Decision Reference DRN-4894730
17 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4894730 The complaint Mrs B complaints that Revolut Ltd won’t reimburse her after she fell victim to a job scam. Mrs B is professionally represented in bringing her complaint to our service, but for ease of reference I’ll refer to all submissions as being made by Mrs B directly. Wha... (4 pages)View decision -
Decision Reference DRN-4398671
16 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4398671 The complaint Mr R complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision
