We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-5009395
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5009395 The complaint Mr W complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a cryptocurrency scam and would like it to refund him the money he has lost as a result. What happened Mr W was scrolling through social media ... (3 pages)View decision -
Decision Reference DRN-4993996
10 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4993996 The complaint Mrs U complains that Revolut Ltd (Revolut) is refusing to refund her the amount she lost as the result of a scam. Mrs U is being represented by a third party. To keep things simple, I will refer to Mrs U throughout my decision. What happened The background of t... (7 pages)View decision -
Decision Reference DRN-4411458
10 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4411458 The complaint Mr M complains that Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr M received an email from a friend referring him for an investment opportunity. He provided his details to this company, who turned out to... (6 pages)View decision -
Decision Reference DRN-4550903
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4550903 The complaint Mr P complains that Revolut Ltd (Revolut) is refusing to refund him the amount he lost as the result of a scam. Mr P is being represented by a third party. To keep things simple, I will refer to Mr P throughout my decision. What happened Mr P has explained that... (4 pages)View decision -
Decision Reference DRN-5201580
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5201580 The complaint X complains about the actions of Revolut Ltd when he lost money to a scam. X is being represented by a claims management company but for ease of reading I’ll only refer to X. What happened In May 2023 X was approached via a messaging service about an employme... (4 pages)View decision -
Decision Reference DRN-4997045
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4997045 The complaint Mr B complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam and believes it should refund him the money he lost as a result. The complaint has been brought on Mr B’s behalf by a professional representative, for ease I’l... (6 pages)View decision -
Decision Reference DRN-5064807
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5064807 The complaint Ms M complains that Revolut Ltd didn’t do enough to protect her when she fell victim to a cryptocurrency investment scam. What happened In early 2023, Ms M was looking for an investment opportunity online and found an opportunity to invest in cryptocurrency. Sh... (3 pages)View decision -
Decision Reference DRN-4728280
10 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4728280 The complaint Mr P complains that Revolut Limited won’t refund money he lost when he was the victim of a scam. Mr P is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (12 pages)View decision -
Decision Reference DRN-4800972
10 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4800972 The complaint Mr M complains Revolut Ltd didn’t do enough to protect him when he fell victim to an investment scam. What happened Mr M has an account with Revolut which he opened in 2022. In other words, he had an account with Revolut before falling victim to the scam he’s c... (3 pages)View decision -
Decision Reference DRN-5252668
10 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5252668 The complaint Mr G is complaining about Revolut Ltd because it declined to refund money he lost as a result of fraud. What happened On 23 March 2023, Mr G received a call from somebody claiming to be from his bank’s fraud department. Earlier in the week he says he’d responde... (7 pages)View decision
