We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5591548
3 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5591548 The complaint Miss H is being represented by solicitors. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Miss H fell victim to a cruel investment scam. She says she was contacted by scammers offering... (6 pages)View decision -
Decision Reference DRN-5734192
3 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5734192 The complaint and background Mr P complains Revolut Ltd won’t reimburse over £20,000 that he lost between February and November 2022 when he fell victim to an investment scam. Our investigator didn’t uphold the complaint. She didn’t think any of the payments looked suspiciou... (2 pages)View decision -
Decision Reference DRN-5755831
3 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5755831 The complaint Mr M complains that Revolut Ltd has declined to reimburse payments made in relation to an investment scam. What happened As the parties are familiar with the facts of this case, I’ll summarise them briefly. In January 2023, Mr M saw an advert on social media sh... (3 pages)View decision -
Decision Reference DRN-5794408
3 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5794408 The complaint Miss S complains that Revolut Ltd has declined to refund a disputed transaction that was made from her account. What happened On 10 June 2024, Miss S transferred £1,900 from her Revolut account with the intention of sending it to her other bank account with ano... (3 pages)View decision -
Decision Reference DRN-5764648
3 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5764648 The complaint Mr A complains that Revolut Ltd unfairly closed his account and recorded a Credit Industry Fraud Avoidance System (CIFAS) marker against his name. What happened In June 2023, after receiving an unexpected payment of £1,000, Revolut closed Mr A’s account and rec... (3 pages)View decision -
Decision Reference DRN-5192488
3 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5192488 The complaint Mr M complains that Revolut Ltd failed to protect him when he fell victim to a scam and that it hasn’t reimbursed his loss since that scam was reported. What happened As the details of this complaint are well-known to both parties, I’ll only summarise the backg... (4 pages)View decision -
Decision Reference DRN-5373106
3 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5373106 The complaint Mrs M complains that Revolut Ltd (‘Revolut’) won’t refund the money she lost to an investment scam. She’s represented by a firm of solicitors. To keep things simple, I’ll refer to Mrs M throughout this decision. What happened The background is known to both par... (2 pages)View decision -
Decision Reference DRN-5716297
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5716297 The complaint Ms M is being represented by a claims manager. She’s complaining about Revolut Ltd because it declined to refund money she lost as a result of fraud. What happened Sadly, Ms M fell victim to a cruel cryptocurrency recovery scam after she was contacted by scamme... (3 pages)View decision -
Decision Reference DRN-5421523
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5421523 The complaint Ms H complains that Revolut Ltd (‘Revolut’) declined to refund her approximately £3,400 which she lost as a result of a scam. What happened The circumstances of this complaint are well known to both parties, so I will not go into every detail of what happened h... (5 pages)View decision -
Decision Reference DRN-5701025
2 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5701025 The complaint Ms H complains that Revolut Ltd (‘Revolut’) declined to refund her approximately £2,300 which she lost as a result of a scam. What happened The details of this complaint are well-known to both parties, so I will not go into every detail of what happened here ag... (4 pages)View decision