We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
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Decision Reference DRN-5023257
16 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5023257 The complaint Mr G complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr G has explained that in March to September 20... (4 pages)View decision -
Decision Reference DRN-4526682
13 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4526682 The complaint Mr M complains that Revolut Ltd did not refund a series of transactions he lost as part of a scam. What happened Mr M was contacted via a messaging platform about a job opportunity in which he had to carry out a set amount of tasks to earn commission. He was to... (3 pages)View decision -
Decision Reference DRN-4460707
13 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4460707 The complaint Miss C complains that Revolut Ltd hasn’t protected her from losing money to a safe account scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss C has explained that on 17 ... (9 pages)View decision -
Decision Reference DRN-4838256
13 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4838256 The complaint Mr P complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr P has explained that in August 2023 he made ... (9 pages)View decision -
Decision Reference DRN-4432621
13 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4432621 The complaint Mr B complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr B found an advert on social media for a trading company that I’ll call ‘X’ for the purposes of this decision. He went onto their website which looked profess... (7 pages)View decision -
Decision Reference DRN-5020707
13 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5020707 The complaint Ms B complains that Revolut Ltd hasn’t protected her from losing money to an investment scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Ms B has explained that in May 2023 ... (5 pages)View decision -
Decision Reference DRN-4697118
13 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4697118 Complaint Mr A is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. Background In May 2023, Mr A fell victim to a job scam. He had been applying for work through recruitment agencies and was eventually contacted on a messaging app by someone who o... (2 pages)View decision -
Decision Reference DRN-4454388
13 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4454388 The complaint Mr G complains Revolut Ltd won’t refund the money he lost as a result of a job scam. Mr G has used a professional representative to bring this complaint to our service and they have made submissions on his behalf. For consistency, I’ll refer to Mr G throughout... (11 pages)View decision -
Decision Reference DRN-4871337
13 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4871337 The complaint Ms B and Mrs B complain that Revolut Ltd won’t refund the money they lost when they were the victims of a scam. What happened In August 2022, Ms B received a phone call from someone who said they worked in the fraud department at another bank she had an accoun... (3 pages)View decision -
Decision Reference DRN-4548766
13 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4548766 The complaint Miss T complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In June 2023, Miss T received a text message from someone who said they worked for a recruitment agency and had details of a potential job for he... (3 pages)View decision
