We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3409 results
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Decision Reference DRN-5156594
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5156594 The complaint Mr H complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by an investment scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (4 pages)View decision -
Decision Reference DRN-5223303
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5223303 The complaint Ms H complains Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened Ms H complains Revolut Ltd won’t reimburse the money that she lost when she fell victim to an investment scam. Revolut investigated the complaint but didn’t upho... (2 pages)View decision -
Decision Reference DRN-5791899
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5791899 The complaint Mr C complains Revolut Ltd (“Revolut”) didn’t do enough to protect him when he fell victim to a scam. What happened Both parties are familiar with the circumstances of the complaint, so I’ll only summarise the details here. Mr C said he was looking for work w... (5 pages)View decision -
Decision Reference DRN-5780408
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5780408 The complaint Mr S complains that Revolut Ltd won’t refund money he says he lost when he was the victim of an investment scam. Mr S is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only re... (3 pages)View decision -
Decision Reference DRN-5706702
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5706702 The complaint Mr T complains that he’s been able to circumvent Revolut Ltd’s (Revolut) gambling block by closing his account and opening a new one to continue gambling. Mr T is unhappy that Revolut failed to prevent him from doing this. What happened Mr T holds an account w... (3 pages)View decision -
Decision Reference DRN-5195880
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5195880 The complaint Ms N complains Revolut Ltd won’t refund the full amount of money she lost to a scam. What happened Our investigator didn’t uphold the complaint. He didn’t think any of the payments looked suspicious such that Revolut ought to have made additional checks before ... (2 pages)View decision -
Decision Reference DRN-5350685
2 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5350685 The complaint Mr R, acting in his capacity as director of Company S, is being represented by a claims manager. He’s complaining about Revolut Ltd because it declined to refund money lost as a result of fraud. What happened Sadly, Mr R fell victim to a cruel impersonation sca... (3 pages)View decision -
Decision Reference DRN-5791237
2 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5791237 The complaint Your text here What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. In summary, Mr V said the following payments were made as a result of scams he fell victim to. Payment Date Transaction type Amount... (4 pages)View decision -
Decision Reference DRN-5703940
1 Sep 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5703940 The complaint Mrs B complains Revolut Ltd won’t refund the money she says she lost to a scam. What happened I issued my provisional decision on this complaint on 2 July 2025. I wanted to give both sides a chance to provide any further evidence and arguments before I issued ... (5 pages)View decision -
Decision Reference DRN-5786726
1 Sep 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5786726 The complaint Mr G complains that Revolut Ltd closed his account and then retained funds held in it. What happened Mr G held an account with Revolut. Linked to that account, he also held an account with P, a fintech investment business. As well as day to day spending, Mr G a... (3 pages)View decision