We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2185 results
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Decision Reference DRN-4865442
8 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4865442 The complaint Mrs P complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds she lost when she fell victim to a scam. What happened What Mrs P says Mrs P says that she was looking for part time remote job opportunities when she was contacted by someone on a messagin... (14 pages)View decision -
Decision Reference DRN-5142789
7 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5142789 The complaint Mr H on behalf of his company L and L complains about how Revolut Ltd dealt with a payment to an incorrect account. What happened Mr H says he made a payment of £240 on 18 July 2024. He says his telephone “autocorrected“ the name of the recipient and says he “c... (2 pages)View decision -
Decision Reference DRN-5215515
6 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5215515 The complaint Miss L is unhappy Revolut Ltd won’t reimburse money she lost to a scam. What happened Around July 2022, Miss L came across a social media advert promoting a cryptocurrency investment which appeared to be endorsed by some well-known media personalities. She prov... (10 pages)View decision -
Decision Reference DRN-5241872
6 Jan 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5241872 The complaint Miss T complains that Revolut Ltd processed a contactless card payment, even though she had disabled the card’s contactless functionality. What happened On 6 October 2023 a payment of £1.75 was taken from Miss T’s account as a result of a contactless payment to... (3 pages)View decision -
Decision Reference DRN-5224020
6 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5224020 The complaint Mr M is unhappy about the service received from Revolut Ltd (“Revolut”) when he questioned the updating of its app. In particular, Mr M was unhappy Revolut wouldn’t waive the delivery charge on his Revolut card and that his interactions with Revolut regarding t... (3 pages)View decision -
Decision Reference DRN-4951582
6 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4951582 The complaint Mr E complains that Revolut Ltd didn’t do enough to prevent him losing money to a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In December 20... (2 pages)View decision -
Decision Reference DRN-5238485
3 Jan 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5238485 The complaint Miss F is unhappy Revolut Ltd (“Revolut”) won’t refund the money she lost as the result of a scam. What happened In August 2023, Miss F was looking for work when she received a message about an opportunity to earn money whilst working from home. The role was t... (9 pages)View decision -
Decision Reference DRN-5072147
31 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5072147 The complaint Mr M complains that Revolut Ltd won’t refund the money he lost when he fell victim to an impersonation scam. What happened In January 2024, Mr M received a phone call. The caller told Mr M his account with an online retailer was being used fraudulently. Mr M ex... (4 pages)View decision -
Decision Reference DRN-5197376
31 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5197376 The complaint Mr B complains that Revolut Ltd didn’t do enough to protect him from the financial harm caused by a recovery scam, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well known to both... (5 pages)View decision -
Decision Reference DRN-5138466
30 Dec 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5138466 Complaint Mrs B is unhappy that Revolut Ltd has not reimbursed her after she reported falling victim to a scam. Background In August 2023, Mrs B fell victim to a job scam. She had received an unsolicited message on WhatsApp offering her a remote role with flexible hours. The... (2 pages)View decision
