We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1731 results
-
Decision Reference DRN-5010197
13 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5010197 The complaint X is unhappy Revolut Ltd won’t reimburse him for the money he lost when he fell victim to a scam. What happened X is represented in this complaint by a solicitor, for simplicity I will refer to X throughout this decision, even when referencing what his represe... (8 pages)View decision -
Decision Reference DRN-4848125
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4848125 The complaint Mr N complains about Revolut Ltd. He says that Revolut didn’t do enough to protect him when he became the victim of a scam and would like it to refund him the money he has lost as a result. What happened Mr N received a message from an individual claiming to ... (8 pages)View decision -
Decision Reference DRN-4837823
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4837823 The complaint Miss O complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened On 3 August 2023 Miss O received a phone call claiming to be from HMRC, she was told that someone had committed tax fraud in her name and that she neede... (7 pages)View decision -
Decision Reference DRN-4960945
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4960945 The complaint Mr A complains that Revolut Ltd hasn’t refunded him after he fell victim to a scam. What happened The background to this complaint is well known to all parties, so I’ll only provide a summary of events here. Mr A was contacted on WhatsApp by someone offering a... (7 pages)View decision -
Decision Reference DRN-4804434
12 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4804434 Complaint Mr W is unhappy that Revolut Ltd didn’t reimburse him after he fell victim to a scam. Background In December 2023, Mr W received a message from someone who claimed to be recruiting people for a job at a digital marketing firm. They told Mr W that they had an opport... (3 pages)View decision -
Decision Reference DRN-5017840
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5017840 The complaint Mr D complains that Revolut Ltd won’t refund money he lost when he fell victim to a cryptocurrency investment scam. Mr D is being represented by solicitors in this complaint. What happened Mr D was looking to invest money he had received following a property ... (11 pages)View decision -
Decision Reference DRN-4904524
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4904524 The complaint Mr W is unhappy with Revolut Ltd (“Revolut”) as it won’t refund the money he lost to a third party scam. What happened In October 2019, Mr W was in the process of buying a property when he received an email from who he thought was his solicitors but, unbeknown... (7 pages)View decision -
Decision Reference DRN-5015539
12 Sep 2024 Revolut Ltd UpheldBanking and PaymentsDRN-5015539 The complaint Miss G is unhappy Revolut Ltd won’t reimburse money she lost to a scam. What happened On 9 August 2024 I issued my provisional decision on this complaint. I wanted to give both parties a chance to provide any further evidence or arguments before I issued my fi... (9 pages)View decision -
Decision Reference DRN-4894455
11 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4894455 The complaint Ms K complains about Revolut Ltd. She says that Revolut didn’t do enough to protect her when she became the victim of a scam and would like it to refund her the money she has lost. What happened Ms K was looking for an opportunity to work from home and came a... (3 pages)View decision -
Decision Reference DRN-4773574
11 Sep 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4773574 The complaint Mrs A complains that Revolut Ltd won’t refund money she lost when she fell victim to a scam. What happened The detailed background to this complaint is well known to both parties and has previously been set out by our investigator. So, I’ll only provide a brie... (3 pages)View decision
