We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 3362 results
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Decision Reference DRN-5939652
2 Feb 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5939652 The complaint Miss S has complained that Revolut Ltd won’t refund money she lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. What I’... (3 pages)View decision -
Decision Reference DRN-6069619
30 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6069619 The complaint Mr L is unhappy that Revolut Ltd won’t refund him all the funds lost after falling victim to an investment scam. Mr L's complaint is brought through professional representatives. But for ease I’ll refer to Mr L throughout this decision. What happened The... (5 pages)View decision -
Decision Reference DRN-5838029
30 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5838029 The complaint Miss C complains that Revolut Ltd won’t refund the money she lost when she was the victim of a scam. What happened In April 2025, Miss C received a text message from someone who said they had details of a potential job for her. And as Miss C had been looking f... (3 pages)View decision -
Decision Reference DRN-5819423
29 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5819423 The complaint Mrs B complains that Revolut Ltd hasn’t reimbursed her for payments she made as part of an investment scam. What happened In early 2022 Mrs B began making card payments to a cryptocurrency platform using her Revolut card. She was acting on the advice of a scamm... (3 pages)View decision -
Decision Reference DRN-5892940
29 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5892940 The complaint Mr B is complaining that Revolut Ltd hasn’t refunded payments he made as part of a scam. The complaint has been brought on Mr B’s behalf by a professional representative, but I’ll mainly refer to Mr B here. What happened Both parties are familiar with the circu... (4 pages)View decision -
Decision Reference DRN-5847666
29 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5847666 The complaint Mr M has complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened The background of this complaint is well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. ... (3 pages)View decision -
Decision Reference DRN-6045054
29 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6045054 The complaint Mr G has complained that Revolut Ltd won’t refund money he says he lost to a scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will focus on giving the reasons for my decision. Wh... (3 pages)View decision -
Decision Reference DRN-6079723
29 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6079723 The complaint Ms M has complained about Revolut Ltd not refunding several payments she says she made and lost to a scam. Ms M has referred the complaint with a professional representative, however for ease I will refer to Ms M throughout. What happened The background to th... (4 pages)View decision -
Decision Reference DRN-6081603
29 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-6081603 The complaint Miss S complains Revolut Ltd wrongly applied a Credit Industry Fraud Avoidance System (‘CIFAS’- the UK’s fraud alert service) marker against her name. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide ... (3 pages)View decision -
Decision Reference DRN-5859981
29 Jan 2026 Revolut Ltd Not upheldBanking and PaymentsDRN-5859981 The complaint Mr S complains that Revolut Ltd (‘Revolut’) hasn’t refunded a payment of £820.91 he made for flight tickets after falling victim to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brie... (3 pages)View decision