We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1820 results
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Decision Reference DRN-4952306
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4952306 The complaint Mr I complains that Revolut Ltd won’t refund the money he lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. However, in brief, Mr I fell victim to a fake job scam after he was co... (10 pages)View decision -
Decision Reference DRN-5410362
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-5410362 The complaint A company which I’ll call ‘C’ complains that Revolut Ltd didn’t do enough to prevent the loss it suffered when it sent several payments to account’s held with the Electronic Money Institution (‘EMI’) as a result of a scam. The complaint is brought on C’s behal... (7 pages)View decision -
Decision Reference DRN-5410051
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5410051 The complaint Mr G complains Revolut Ltd didn’t do enough to help him when he shared the fact that he has a gambling problem. What happened Mr G has told us that he has a gambling problem for a few years and at the time of this complaint had been in recovery for approximatel... (4 pages)View decision -
Decision Reference DRN-5035585
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5035585 The complaint Mr D complains Revolut Ltd didn’t do enough to protect him when he fell victim to a cryptocurrency investment scam. What happened Mr D found an advert for an investment company on social media who turned out to be a scam. He had to pay into the ‘investment’ thr... (7 pages)View decision -
Decision Reference DRN-4554582
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4554582 The complaint Mr H complains that Revolut Ltd won’t refund him money he lost in an investment scam. Mr H is represented by a professional third-party representative, but I’ll refer just to Mr H for ease of reading. What happened I’ve summarised what I think are the key eve... (5 pages)View decision -
Decision Reference DRN-5237069
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5237069 The complaint Mr W complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr W found an advert online for a company that could help him invest in cryptocurrency. I’ll refer to them as ‘V’ for the purposes of this decision. Unfortunate... (8 pages)View decision -
Decision Reference DRN-5078091
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5078091 The complaint Mr C is unhappy that Revolut Ltd won’t reimburse money he lost to a scam. What happened In December 2023, Mr C saw an advert on social media. A famous investor claimed to have made significant amounts of money from trading in cryptocurrency. He responded to t... (11 pages)View decision -
Decision Reference DRN-4997498
19 Mar 2025 Revolut Ltd Not upheldBanking and PaymentsDRN-4997498 The complaint C complains about the way that Revolut Ltd dealt with a dispute it raised relating to an event that C had bought a ticket for. C explained that the event had been cancelled and it had not received a refund of the ticket price after cancellation. C is unhappy th... (3 pages)View decision -
Decision Reference DRN-5407786
19 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-5407786 The complaint Miss A is unhappy that Revolut Ltd (‘Revolut’) won’t refund the money she lost after she fell victim to a scam. What happened I issued a provisional decision for this complaint on 4 March 2025. In it I set out the background and my proposed findings. I’ve incl... (9 pages)View decision -
Decision Reference DRN-4952446
18 Mar 2025 Revolut Ltd UpheldBanking and PaymentsDRN-4952446 The complaint Mr B complains that Revolut Limited won’t refund money he lost when he was the victim of a scam. Mr B is represented by a firm that I’ll refer to as ‘R’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some... (13 pages)View decision
