We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1687 results
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Decision Reference DRN-4623341
23 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4623341 The complaint Mr P has complained that he inadvertently changed his packaged account, thereby removing his travel insurance cover whilst he was overseas. Mr P says that this was caused by Revolut Ltd (“Revolut”) app not being clear enough and that it is designed in a way tha... (3 pages)View decision -
Decision Reference DRN-4922060
22 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4922060 The complaint A company, which I’ll refer to as B, complains that Revolut Ltd won’t refund payments it didn’t make. Mr and Mrs B, who are directors of B, bring the complaint on B’s behalf. What happened Mr B explained that, following a number of missed calls, he answered ... (5 pages)View decision -
Decision Reference DRN-4664863
19 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4664863 The complaint Mrs K complains Revolut Ltd won’t refund the money she lost to a scam. What happened Ms K met an individual on social media who introduced her to a cryptocurrency trading platform, “H”. Unfortunately, this was a scam. The scammer directed Mrs K to set up an acc... (4 pages)View decision -
Decision Reference DRN-4918661
19 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4918661 The complaint S, a limited company, is unhappy that Revolut Ltd (‘Revolut’) asked it to provide information it considers to be confidential and because it decided to close its business account when S didn’t provide this . S’s complaint was brought to our service by it’s dir... (4 pages)View decision -
Decision Reference DRN-4883960
19 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4883960 The complaint Mr F complains Revolut Ltd won’t refund the money he lost when he fell victim to a scam. What happened Mr F heard about an investment opportunity from an individual in an instant messaging group he was in. They said they had made good money from cryptocurrency ... (3 pages)View decision -
Decision Reference DRN-4858151
18 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4858151 The complaint Mr G says Revolut Ltd refuses to refund him for transactions on his account he says he didn’t authorise. What happened Mr G’s version of events have varied and been adapted several times throughout this complaint by himself and his representative. I have summar... (3 pages)View decision -
Decision Reference DRN-4749310
18 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4749310 The complaint Mr A complains that Revolut Ltd did not refund a series of payments he lost to a scam. What happened Mr A was looking for a job and was approached by a recruiter on a messaging platform who offered a fully flexible role. It entailed him completing reviews of pr... (3 pages)View decision -
Decision Reference DRN-4838358
15 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4838358 The complaint Mr S complains that Revolut Ltd won’t refund money he lost when he fell victim to an investment scam. Mr S is being represented by solicitors in this complaint. What happened The detailed background to this complaint is well known to both parties and has been... (4 pages)View decision -
Decision Reference DRN-4869618
15 Jul 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4869618 The complaint Mr T is unhappy that Revolut Ltd has made it difficult for him to access his bank account and caused him significant inconvenience. What happened Mr T has an account with Revolut. The main way Revolut provides its services for the account is through a mobile ap... (2 pages)View decision -
Decision Reference DRN-4907977
15 Jul 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4907977 The complaint Mr B is unhappy that Revolut Ltd won’t reimburse money he lost as the result of a scam. Mr B is professionally represented in bringing his complaint, but for ease of reading I’ll refer to all submissions as being made by Mr B directly. What happened On 18 June ... (10 pages)View decision
