We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2017 results
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Decision Reference DRN-4651303
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4651303 The complaint Mr S complains that Revolut Ltd (‘Revolut’) won’t reimburse the funds he lost when he fell victim to a scam. What happened Mr S says that on the evening of 25 March 2022 he clicked on a link in an email he received about a delivery. He provided information and... (10 pages)View decision -
Decision Reference DRN-4983588
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4983588 The complaint Miss E complains that Revolut Ltd did not refund a series of payments she lost to a scam. What happened Miss E found an investment opportunity online. She agreed to sign up, as she was told her capital would be protected under a ‘stop loss’ scheme, and began in... (6 pages)View decision -
Decision Reference DRN-4450867
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4450867 The complaint Mr W is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. In early 2023 ... (9 pages)View decision -
Decision Reference DRN-4673588
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4673588 The complaint Ms A complains that Revolut Ltd didn’t proceed with her chargeback. What happened On 21 December 2023, Ms A was locked out of her flat and contacted a locksmith. She was quoted a price of £75. When the locksmith arrived, she said he was intimidating and unprofe... (2 pages)View decision -
Decision Reference DRN-4923277
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4923277 The complaint Mr W is unhappy that Revolut Ltd haven’t refunded money he lost as a result of a scam. Mr W is being represented by a claims management company but for ease of reading I’ll only refer to Mr W in my decision. What happened The detailed background to this compl... (10 pages)View decision -
Decision Reference DRN-5039743
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-5039743 The complaint Miss G has complained that Revolut Ltd (“Revolut”) didn’t protect her from falling victim to an employment-related cryptocurrency scam. What happened The background of this complaint is already known to both parties, so I won’t repeat all of it here. But I’ll ... (4 pages)View decision -
Decision Reference DRN-4868435
23 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4868435 The complaint Mr R has complained Revolut Ltd did nothing to intervene and stop payments he made which turned out to be part of an investment scam, and then a recovery scam. What happened In 2023 Mr R became aware of investment opportunities through social media and got in t... (3 pages)View decision -
Decision Reference DRN-4555233
23 Oct 2024 Revolut Ltd UpheldBanking and PaymentsDRN-4555233 The complaint Mr K is unhappy Revolut Ltd won’t reimburse money he lost to a scam. What happened In September 2021 Mr K fell victim to an investment scam. He was persuaded to make a small initial payment from another of his bank accounts (at a bank that I’ll call N). When he... (8 pages)View decision -
Decision Reference DRN-4499271
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4499271 The complaint Mr H complains that Revolut Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr H has explained that in April and May 2023 h... (3 pages)View decision -
Decision Reference DRN-4792689
22 Oct 2024 Revolut Ltd Not upheldBanking and PaymentsDRN-4792689 The complaint Mr R complains that Revolut Ltd blocked his account without providing a proper explanation. He says this caused him unnecessary trouble and upset for which he should be compensated. What happened Mr R had an account with Revolut, which he opened in 2019. Mr R... (3 pages)View decision
