We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2561 results
-
Decision Reference DRN-5755052
7 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5755052 The complaint Mr S complains that Monzo Bank Ltd (Monzo) is refusing to refund him the amount he lost as the result of multiple scams. Mr S is being represented by a third party. To keep things simple, I will refer to Mr S throughout my decision. What happened The background... (4 pages)View decision -
Decision Reference DRN-5707593
7 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5707593 The complaint Miss M complains that Monzo Bank Ltd won’t refund the money she lost to a job scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. Miss M was search... (4 pages)View decision -
Decision Reference DRN-5512107
7 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5512107 The complaint Mr O complains that Monzo Bank Ltd (“Monzo”) won’t refund him the money he lost after he fell victim to an Authorised Push Payment (‘APP’) scam. In bringing the complaint to this service, Mr O is being professionally represented. For ease, I will refer to Mr O... (5 pages)View decision -
Decision Reference DRN-5826186
7 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5826186 The complaint Mrs C complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost after falling victim to a scam. What happened Mrs C was following an individual on social media, who I’ll refer to as P. P was a property investor who provided guidance to others who... (4 pages)View decision -
Decision Reference DRN-5687457
6 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5687457 The complaint Mr D complains that Monzo Bank Ltd closed his account with it and registered his details with CIFAS, the UK’s main fraud prevention agency. What happened Mr D held an account with Monzo. On 19 December 2024 a payment of £200 was credited to his account and on 2... (2 pages)View decision -
Decision Reference DRN-5845045
5 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5845045 The complaint Mr P complains about how Monzo Bank Ltd (‘MB’) handled a claim he made to it. What happened The parties are familiar with the background details of this complaint – so I will briefly summarise them here. It reflects my role resolving disputes with minimum forma... (3 pages)View decision -
Decision Reference DRN-5677022
5 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5677022 The complaint Mr L complains that Monzo Bank Ltd (‘Monzo’) won’t refund him the money he lost after he fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties and has been laid out in detail by our... (4 pages)View decision -
Decision Reference DRN-5758137
5 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5758137 The complaint Mr A complains that Monzo Bank Ltd (“Monzo”) won’t refund him the money he lost after he fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties and has been laid out in detail by our... (3 pages)View decision -
Decision Reference DRN-5883116
5 Nov 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5883116 The complaint Miss O complains that Monzo Bank Ltd (‘Monzo’) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties and has been laid out in detail by... (4 pages)View decision -
Decision Reference DRN-5929155
5 Nov 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5929155 The complaint Mr C complains Monzo Bank Ltd didn’t do enough to prevent gambling transactions leaving his account. What happened Mr C held a current account with Monzo and since at least August 2023 had various gambling blocks applied to the account – which Mr C activated th... (8 pages)View decision