We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2561 results
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Decision Reference DRN-5663688
3 Jul 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5663688 The complaint Miss D complains that Monzo Bank Ltd won’t refund the money she lost to a scam. What happened Miss D had seen various social media posts regarding a cryptocurrency trader, these posts claimed to show significant success for people who used the services of this ... (3 pages)View decision -
Decision Reference DRN-5665647
2 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5665647 The complaint Mr H has complained that Monzo Bank Ltd registered a fraud marker against him. What happened In late 2024, Mr H received a series of credits from various third parties, which were quickly spent or forwarded on. Multiple institutions reported that Mr H had recei... (4 pages)View decision -
Decision Reference DRN-5223841
2 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5223841 The complaint Miss M complains that Monzo Bank Ltd won’t refund money she lost when she was a victim of a scam. Miss M is represented by a firm I’ll refer to as ‘C’. What happened The background to this complaint is well known to both parties and so I’ll only refer to some k... (4 pages)View decision -
Decision Reference DRN-5173179
1 Jul 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5173179 The complaint Miss B complains that Monzo Bank Ltd won’t refund her the money she lost after she fell victim to an Authorised Push Payment (APP) scam. What happened The background to this complaint is well known to both parties so I won’t repeat it all in detail here. But i... (4 pages)View decision -
Decision Reference DRN-5287461
1 Jul 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5287461 The complaint Miss A complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost as a result of an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it all in detail here. But in... (4 pages)View decision -
Decision Reference DRN-5413732
1 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5413732 The complaint Mr O complains Monzo Bank Ltd recorded a marker against him at Cifas, a national fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr O had an account with Monzo. In October 2024... (3 pages)View decision -
Decision Reference DRN-5626535
1 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5626535 The complaint Mr S complains Monzo Bank Ltd recorded a marker against him at Cifas, a national fraud database and closed his account. He doesn’t think it’s treated him fairly. What happened A summary of what happened is below. Mr S had an account with Monzo. In October 202... (3 pages)View decision -
Decision Reference DRN-4914757
1 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4914757 The complaint Mr H complains that Monzo Bank Ltd did not reimburse the funds he lost to a scam. What happened Mr H says he fell victim to an investment scam after he found an opportunity online relating to HMO rentals. He began speaking with an individual I’ll refer to as X ... (2 pages)View decision -
Decision Reference DRN-5632934
1 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5632934 The complaint Miss T complains that Monzo acted irresponsibly when it granted and then increased her, current account overdraft limit because had it conducted proportionate checks it would have seen she was gambling. Miss T also complains about the granting of a credit card ... (3 pages)View decision -
Decision Reference DRN-5658992
1 Jul 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5658992 The complaint Mr H is being represented by solicitors. He’s complaining about Monzo Bank Ltd because it declined to refund money he lost as a result of fraud. What happened Sadly, Mr H fell victim to a cruel job scam. He says he was approached by someone claiming to be a rec... (4 pages)View decision