We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2131 results
-
Decision Reference DRN-4679135
16 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4679135 The complaint Mr S complains that Monzo Bank Ltd hasn’t refunded him the money he lost after he fell victim to what he believes was an authorised push payment (‘APP’) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in det... (3 pages)View decision -
Decision Reference DRN-4492496
15 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4492496 The complaint Mr S complains Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In September 2021, Mr S received a call from someone purporting to be a broker with a company that I will call B. He was given an account manager at the co... (5 pages)View decision -
Decision Reference DRN-4768670
15 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4768670 The complaint Mr B complains that Monzo Bank Ltd won’t refund him the money he lost after he fell victim to an Authorised Push Payment (APP) scam. What happened The details of the complaint are well known to both parties, so I will not repeat them again here. Instead, I will fo... (4 pages)View decision -
Decision Reference DRN-4799484
15 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4799484 The complaint Mrs A has complained that Monzo Bank Ltd won’t refund the money she lost after falling victim to a scam. What happened In 2020, Mrs A was called by scammers posing as an investment firm. Using remote access software, they helped her set up an account. Then they pr... (5 pages)View decision -
Decision Reference DRN-4753598
15 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4753598 The complaint Ms D complains that Monzo Bank Ltd did not refund a series of payments she lost to a scam. What happened Ms D had been searching for a job and had signed up to a few job sites. She was contacted via a messaging service about a remote job for a few hours a week. Th... (4 pages)View decision -
Decision Reference DRN-4795331
15 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4795331 The complaint Mr O complains that Monzo Bank Ltd unfairly blocked a transaction and restricted his account. Mr O wants Monzo to pay more compensation than it has paid so far. What happened In early September 2023, Mr O tried to transfer £2,500 to a relative. Monzo stopped the t... (3 pages)View decision -
Decision Reference DRN-4784588
15 May 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4784588 The complaint Ms P, acting on behalf of her business “P” complains that Monzo Bank Ltd won’t refund or recover the money P lost when Ms P was the victim of a scam. What happened Ms P was looking to book a holiday, she searched online and says she then contacted various companie... (3 pages)View decision -
Decision Reference DRN-4760890
15 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4760890 The complaint Miss A has complained that Monzo Bank Ltd won’t refund the money she lost after falling victim to a scam. What happened In August 2023, Miss A approached someone on social media who was offering a way to make money through ‘investing’. She was asked to move money ... (4 pages)View decision -
Decision Reference DRN-4731517
14 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4731517 The complaint Miss D complains that Monzo Bank Ltd won’t refund her the money she lost after she fell victim to an Authorised Push Payment (APP) scam. In bringing her complaint to this service Miss D is represented, but for ease of reading I’ll refer to Miss D throughout this d... (7 pages)View decision -
Decision Reference DRN-4677608
14 May 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4677608 The complaint Mrs A complains that Monzo Bank Ltd did not refund a series of payment she lost to a scam. What happened Mrs A was contacted via a messaging service about a job opportunity. She was told she would need to complete a set of tasks and once a set about had been compl... (4 pages)View decision
