We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1885 results
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Decision Reference DRN-4359384
11 Dec 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4359384 The complaint Mr F complains that Monzo Bank Ltd didn’t do enough to protect him from the financial harm caused by an investment scam company, or to help him recover the money once he’d reported the scam to it. What happened The detailed background to this complaint is well kno... (4 pages)View decision -
Decision Reference DRN-3710998
11 Dec 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3710998 Complaint Mr S is unhappy that Monzo Bank Ltd didn’t reimburse him after he fell victim to a scam. Background The background to this case is well known to both parties so I don’t intend to repeat it in full here. I’ll summarise the facts briefly. In April 2021, Mr S fell victim... (2 pages)View decision -
Decision Reference DRN-4447025
8 Dec 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4447025 The complaint Miss S has complained about the way Monzo Bank Ltd treated her following a disputed transaction claim and that it hasn’t provided her with an acceptable level of compensation. What happened Both sides are familiar with the case, so I’ll summarise things in brief. ... (3 pages)View decision -
Decision Reference DRN-4504132
8 Dec 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4504132 The complaint Mr S complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In April 2022, Mr S says he received a message via an instant messaging service from a number he’d never had any contact from before. The message appe... (2 pages)View decision -
Decision Reference DRN-4448149
8 Dec 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4448149 The complaint Ms D complains Monzo Bank Ltd didn’t do enough to protect her when she was the victim of a fraud. What happened Ms D has a current account with Monzo which she opened in 2021. She applied for a business account in July 2022. Monzo considered her application and sa... (3 pages)View decision -
Decision Reference DRN-4503267
8 Dec 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4503267 The complaint Mr V complains that Monzo Bank Ltd irresponsibly lent to him. What happened Mr V says that Monzo should have never approved an account for him with such a large overdraft (£500). He says that when he applied for the account, if they would have checked his credit f... (4 pages)View decision -
Decision Reference DRN-4492375
8 Dec 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4492375 The complaint Miss J has complained that Monzo Bank Ltd (“Monzo”) will not refund the money she lost as the result of a scam. What happened Both parties are familiar with the details of the scam so I will provide only a summary here. Miss J noticed on a social media platform th... (4 pages)View decision -
Decision Reference DRN-4463369
6 Dec 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4463369 The complaint Mr F has complained that Monzo Bank Ltd registered a marker against him at CIFAS, the national fraud database. What happened Mr F received some credits into his account, which he quickly spent. Monzo were informed that the money Mr F received and spent came from f... (2 pages)View decision -
Decision Reference DRN-4494235
6 Dec 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4494235 The complaint Ms R complains that Monzo Bank Ltd (“Monzo”) won’t refund money she lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief summary, Ms R fell victim to an in... (3 pages)View decision -
Decision Reference DRN-4461834
6 Dec 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4461834 The complaint Miss G complains about Monzo Bank Ltd’s handling of her flexible payments towards an outstanding debt. She said she was told she could make smaller payments, but this wasn’t put in place by Monzo due to its lack of contact and action. What happened Miss G complain... (3 pages)View decision
