We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2129 results
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Decision Reference DRN-4690878
3 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4690878 Complaint Miss S has complained that Monzo Bank Ltd (“Monzo”) irresponsibly provided her with an overdraft which it continued applying charges on even when she was in financial difficulty. Background Miss S was provided an overdraft with an initial limit of £500 by Monzo in Aug... (4 pages)View decision -
Decision Reference DRN-4643033
2 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4643033 The complaint Ms H is unhappy that Monzo Bank Ltd rejected her application to open an account without providing an explanation. She is also unhappy with the service she received from Monzo throughout the process. What happened In early August 2023, Ms H applied online to open a... (4 pages)View decision -
Decision Reference DRN-4520174
2 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4520174 The complaint Mr J complains that Monzo Bank Ltd (“Monzo”) have failed to refund £19,586.82 he lost to a cryptocurrency investment scam in April 2023. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief s... (3 pages)View decision -
Decision Reference DRN-4631328
2 Apr 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4631328 The complaint Mr M complains that Monzo Bank Ltd hasn’t protected him from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Mr M has explained that in December 2021 and Jan... (5 pages)View decision -
Decision Reference DRN-4666676
28 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4666676 The complaint Miss M complains that Monzo Bank Ltd acted irresponsibly and failed to carry out proper checks prior to approving an overdraft. What happened Miss M was provided with a £1,000 overdraft on 11 August 2022. She says that the overdraft was unaffordable and that she h... (2 pages)View decision -
Decision Reference DRN-4579553
28 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4579553 Complaint Miss S is unhappy that Monzo Bank Ltd didn’t reimburse her after she fell victim to a scam. Background Miss S wanted to book a holiday in a caravan park for her family. She found a property advertised on a social media platform and contacted someone posing as the prop... (2 pages)View decision -
Decision Reference DRN-4633862
28 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4633862 The complaint Miss D is unhappy that Monzo Bank Ltd (“Monzo”) won’t refund the money she lost when she fell victim to an advanced fee scam. What happened The background to this complaint is well known to both parties and was set out in the investigator’s view of 2 November 2023... (5 pages)View decision -
Decision Reference DRN-4638063
27 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4638063 The complaint Mr M complains that Monzo Bank Ltd did not refund a payment of £307.90 he lost to a scam. What happened Mr M found a camera for sale on an online marketplace for £300 and agreed to purchase it. He transferred a total of £307.90 which also included postage costs. W... (3 pages)View decision -
Decision Reference DRN-4681334
27 Mar 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4681334 The complaint Miss G is unhappy with how Monzo Bank Ltd handled a disputed transactions complaint. It led to her account being closed and a default being registered on her credit file. What happened Miss G went on holiday in August 2022. Her card was stolen while she was there,... (3 pages)View decision -
Decision Reference DRN-4577298
27 Mar 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4577298 The complaint Mrs A complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In June 2022, Mrs A saw an account she followed on a social media platform advertising that they had made money investing in cryptocurrency. She co... (5 pages)View decision
