We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1868 results
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Decision Reference DRN-4065891
27 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4065891 The complaint Mr B complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In early 2022, Mr B was looking into cryptocurrency and was sent a link to a video about an investment company by someone in an internet group he was ... (4 pages)View decision -
Decision Reference DRN-4305317
27 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4305317 The complaint Miss S complains that Monzo Bank Ltd (Monzo) wouldn’t refund money she lost in an investment scam. What happened What Miss S says: Miss S is represented by a third-party claims firm. She is a student living on a student income. She inherited some money from her la... (5 pages)View decision -
Decision Reference DRN-4078164
26 Sep 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4078164 The complaint Mr T is unhappy because Monzo Bank Ltd declined to refund £260 which he lost as the result of a scam. What happened The details of the complaint are well known to both parties, so I will not go into every detail of what happened here. But, in summary, both parties... (4 pages)View decision -
Decision Reference DRN-4366356
26 Sep 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4366356 The complaint Mrs M complains that Monzo Bank Ltd (Monzo) won’t refund the money she lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. Instead, I’ll summarise the key points, and focus on giving re... (4 pages)View decision -
Decision Reference DRN-4291086
25 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4291086 The complaint Mrs A complains that Monzo Bank Ltd (“Monzo”) won’t refund the money she lost as part of a scam. What happened The background to this complaint is well known to both parties, so I’ll only refer to some key events here. In August 2021 Mrs A was contacted by someone... (3 pages)View decision -
Decision Reference DRN-4333878
25 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4333878 The complaint Mrs P complains that Monzo Bank Ltd didn’t do enough to protect her from the financial harm caused by an investment scam company, or to help her recover the money once she’d reported the scam. What happened The detailed background to this complaint is well known t... (4 pages)View decision -
Decision Reference DRN-4364831
25 Sep 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4364831 The complaint Mr G complains that Monzo Bank Ltd has registered a marker about him at CIFAS, the national fraud database. What happened Mr G says that the marker is affecting his ability to get a bank account and apply for student finance. He hasn’t knowingly received any fraud... (3 pages)View decision -
Decision Reference DRN-4364351
22 Sep 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4364351 The complaint Mrs T complains that Monzo Bank Plc discriminated against her when she attempted to open an account with them, due to her nationality. What happened In April 2022 Mrs T applied for an account with Monzo. As part of her application process, she submitted her Belaru... (3 pages)View decision -
Decision Reference DRN-4360612
22 Sep 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4360612 The complaint Mr A says Monzo Bank Ltd (“Monzo”), didn’t do enough to help when he fell victim to an ‘authorised push payment’ (“APP”) romance/investment scam. He says Monzo should reimburse him for the money he lost. What happened As both parties are familiar with the circumst... (4 pages)View decision -
Decision Reference DRN-4261338
21 Sep 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4261338 The complaint Mr P complains that Monzo Bank Ltd (Monzo) wouldn’t refund money he lost in an investment scam. What happened What Mr P says: Mr P is represented by a third-party claims solicitor, but I will refer to him as the complainant here. In October 2022, Mr P was messaged... (5 pages)View decision
