We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1868 results
-
Decision Reference DRN-4288911
8 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4288911 The complaint Miss S has complained that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing her with an overdraft and increasing her limit to something she couldn’t afford. She says the fees and charges applied to her account made her financial position worse. What happe... (3 pages)View decision -
Decision Reference DRN-4082561
7 Aug 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4082561 The complaint Mr N complains that Monzo Bank Ltd refused to carry out a chargeback in respect of a payment he made to a company (B). He believed that B was perpetrating a scam. What happened In February 2022 Mr N purchased a starter pack from B which included credits giving him... (3 pages)View decision -
Decision Reference DRN-4275634
7 Aug 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4275634 The complaint Ms B complains that Monzo Bank Ltd (“Monzo”) refuses to refund her losses after she fell victim to a scam. Ms B is represented by a claims management company. What happened Ms B saw an advert on social media for a Cryptocurrency company (which I’ll call S). She re... (4 pages)View decision -
Decision Reference DRN-4110444
3 Aug 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4110444 The complaint Mrs W complains that Monzo Bank Ltd won’t refund the money she lost after she fell victim to a task-based job scam. Mrs W is making her complaint with the assistance of a professional claims management company, who I’ll refer to as the CMC. What happened On 5 Febr... (4 pages)View decision -
Decision Reference DRN-3888472
3 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3888472 The complaint Miss A has complained that Monzo Bank Ltd (Monzo) has refused to refund her the money she lost falling victim to a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Miss A was ... (3 pages)View decision -
Decision Reference DRN-4257519
3 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4257519 The complaint Mr W complains that Monzo Bank Ltd won’t reimburse the money he lost to a scam. What’s happened? Mr W has fallen victim to a cryptocurrency investment scam. In summary, he’s explained that he came across a company I’ll refer to as ‘T’ whilst using a popular social... (4 pages)View decision -
Decision Reference DRN-4098057
2 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4098057 The complaint Mr C has complained about Monzo Bank Ltd’s actions regarding a chargeback for three payments to a car rental company. What happened Mr C discovered payments to a car rental company, which he didn’t recognise. Accordingly, he contacted Monzo to raise a chargeback. ... (2 pages)View decision -
Decision Reference DRN-4280047
2 Aug 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4280047 The complaint Mr P is unhappy that Monzo Bank Ltd hasn’t refunded him after his was the victim of an Authorised Push Payment scam. What happened Mr P found an exercise bike to purchase using a social media platform. He said the seller had an existing profile, dating back three ... (4 pages)View decision -
Decision Reference DRN-4272027
2 Aug 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4272027 The complaint Mr Q has complained Monzo Bank Ltd won’t refund three disputed transactions carried out with his Monzo card. What happened In August 2022 when Mr Q was out with friends and family at a barbecue in the park, he lost his iPhone. He later contacted Monzo as he notice... (3 pages)View decision -
Decision Reference DRN-4160369
1 Aug 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4160369 The complaint Mr S complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost in a scam. What happened Mr S says that he was contacted via a messaging app by someone who said they were a recruiter for a well-known agency. Mr S was interested and was passed on to som... (3 pages)View decision
