We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1868 results
-
Decision Reference DRN-4034649
28 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4034649 The complaint Miss R complains that Monzo Bank Ltd took too long to return money in her bank account. She’s also unhappy about how Monzo handled her loan repayments whilst her account was blocked and says that the bank unfairly recorded a default marker on her credit file. What... (7 pages)View decision -
Decision Reference DRN-4211103
27 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4211103 The complaint Mr A is unhappy that Monzo Bank Ltd won’t reimburse payments to his account that he was coerced into making by a group of people. What happened Mr A was approached by a group of people he didn’t know (“the group”) and was coerced, under threat of physical violence... (2 pages)View decision -
Decision Reference DRN-3879035
26 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3879035 The complaint Ms K complains that Monzo Bank Ltd (Monzo) has refused to refund the money she has lost following her falling victim to a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary Ms K ... (3 pages)View decision -
Decision Reference DRN-4088471
23 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4088471 The complaint Mr D has complained that the gambling block added to his account by Monzo Bank Ltd (“Monzo”) failed to stop gambling transactions from leaving his account. Background Mr D has an account with Monzo. In May 2021 he contacted the bank to make it aware he had a compu... (2 pages)View decision -
Decision Reference DRN-4182754
23 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4182754 The complaint Miss S has complained that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing her with an overdraft she couldn’t afford. She says Monzo acted unfairly by continuing to apply charges to her account when she was in financial difficulty. What happened Miss S h... (3 pages)View decision -
Decision Reference DRN-3817685
23 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3817685 The complaint Mr M complains that Monzo Bank Ltd won’t refund money he lost as a result of a scam. What happened Mr M says he regularly receives text messages advertising loans and prize draws. He decided to follow a link contained within one of those messages – which claimed h... (3 pages)View decision -
Decision Reference DRN-3976915
22 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3976915 The complaint Miss O complains Monzo Bank Ltd (“Monzo”) closed her account and reported a fraud prevention marker against her. What happened On 4 May 2022 Miss O’s account received a payment of £10,000. All the money was immediately transferred to third parties. Monzo’s interna... (3 pages)View decision -
Decision Reference DRN-4187737
22 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4187737 The complaint Miss W is unhappy that she wasn’t able to make a payment towards her Monzo Bank Ltd (Monzo) flex account. What happened Miss W holds a flex account with Monzo. This allows her to spread the cost of eligible purchases over a three-month interest free instalment pla... (3 pages)View decision -
Decision Reference DRN-4202943
21 Jun 2023 Monzo Bank Ltd UpheldConsumer CreditDRN-4202943 The complaint Mr D complains that Monzo Bank Ltd gave him incorrect information about a breathing space arrangement, which he says he relied on to his detriment. What happened Mr D had a loan account with Monzo Bank. During 2022, it became difficult for him to maintain the mont... (3 pages)View decision -
Decision Reference DRN-4201739
20 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4201739 The complaint Miss S has complained that Monzo Bank Ltd won’t refund transactions she says she didn’t make or otherwise authorise. What happened In early 2022, Miss S’s Monzo mobile banking was used to receive a number of payments from her savings, then send two payments to a n... (5 pages)View decision
