We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1858 results
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Decision Reference DRN-3817988
11 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3817988 The complaint Mr C complains that Monzo Bank Ltd (“Monzo”) will not refund transactions he says he made as a result of falling victim to a scam. Mr C is represented by CEL Solicitors in this matter. What happened The circumstances of this complaint are well known to both partie... (2 pages)View decision -
Decision Reference DRN-3843313
11 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3843313 The complaint Mr B complaints that Monzo Bank Ltd refused to refund transactions he didn’t authorise on his account. What happened On 31 May 2022 Mr B contacted Monzo to explain he had noticed 11 transactions on his Monzo account which he didn’t authorise. Some of the transacti... (3 pages)View decision -
Decision Reference DRN-3802029
10 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3802029 The complaint Mr J has complained that his bank Monzo Bank Ltd (“Monzo”) has refused to refund the money he has lost following him being the victim of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail.... (2 pages)View decision -
Decision Reference DRN-3594673
10 Jan 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3594673 The complaint Miss A complains that her bank Monzo Bank Ltd (“Monzo”) has refused to refund the money she has lost following her being the victim of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. I... (3 pages)View decision -
Decision Reference DRN-3890992
10 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3890992 The complaint Miss B complains that Monzo Bank Ltd will not refund the money she lost after falling victim to a cryptocurrency investment scam. What happened This complaint is about five payments totalling £9,910 that Miss B made from her Monzo account on 23 July 2021. I’ve sum... (5 pages)View decision -
Decision Reference DRN-3821487
6 Jan 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3821487 The complaint Mr W complains that Monzo Bank Ltd restricted and closed his account – and then took four weeks to send him the funds that remained. What happened Mr W had an account with Monzo. In January 2021, following a review of Mr W’s account, Monzo decided to close it. On ... (2 pages)View decision -
Decision Reference DRN-3857823
6 Jan 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3857823 The complaint Mr M complains that Monzo Bank Ltd registered a marker at CIFAS, the national fraud database, when it closed his account. What happened Mr M says he opened an account in July 2021 to trade in cryptocurrency. And that he was tricked by friends to allow payments int... (2 pages)View decision -
Decision Reference DRN-3835652
4 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3835652 The complaint Miss H is unhappy Monzo Bank Ltd won’t refund her after she fell victim to a scam. What happened Miss H was tricked into making two card payments, totalling £1,600, to buy gift cards. Miss H told us that in April 2022 she began work with a new employer. On her fir... (3 pages)View decision -
Decision Reference DRN-3812927
4 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3812927 The complaint Mr H complains about problems he is having with a debit card issued by Monzo Bank Ltd. What happened Mr H complained to Monzo as his debit card had faded and they wouldn’t issue him with a different coloured card. There had been a promotion where different coloure... (2 pages)View decision -
Decision Reference DRN-3772590
4 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3772590 The complaint Mr M complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost in a scam. What happened Mr M says that he met a lady I’ll refer to as L on a dating site. He and L then started to message each other through a messaging service and after around a month ... (3 pages)View decision
