We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1856 results
-
Decision Reference DRN-3690191
7 Nov 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3690191 The complaint Mr S has complained Monzo Bank Ltd won’t refund him £1,800 for a transaction he didn’t make. What happened Mr S complained to Monzo Bank when he noticed a payment for £1,800 had been made from his account to someone he’d not paid before. He’d not made this payment... (2 pages)View decision -
Decision Reference DRN-3722925
7 Nov 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3722925 Complaint Mr H is unhappy that Monzo Bank Ltd (“Monzo”) recorded a fraud prevention marker against him. Background In November 2021, Mr H received a payment of £340 into his Monzo account. Monzo subsequently received a fraud notification from a third-party bank saying that one ... (3 pages)View decision -
Decision Reference DRN-3776033
4 Nov 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3776033 The complaint Mr Z is unhappy that Monzo Bank Ltd won’t refund him money that he lost as a result of fraud. What happened The details of this case have been clearly set out by our investigator. As such, the facts are well-known to both parties, so I don’t need to repeat them at... (7 pages)View decision -
Decision Reference DRN-3780977
3 Nov 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3780977 The complaint Mr G complains Monzo Bank Ltd registered a fraud marker at CIFAS, the national fraud database. He doesn’t think it’s treated him fairly. What happened I issued my provisional decision on this complaint on 19 October 2022, inviting both parties to let me have any f... (4 pages)View decision -
Decision Reference DRN-3442766
2 Nov 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3442766 The complaint Mr A is unhappy because Monzo Bank Ltd (“Monzo”) declined to refund £3,600 which he lost as the result of a scam. What happened The details of the complaint are well known to both parties, so I won’t go into every detail of what happened here. But in summary, both... (5 pages)View decision -
Decision Reference DRN-3658922
2 Nov 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3658922 The complaint Mr D complains that Monzo Bank Ltd sent back payments made into his account and then closed his account. He wants the funds which were returned to sender refunded to him and compensation. Mr D’s also unhappy with the way Monzo handled things. What happened Mr D ha... (3 pages)View decision -
Decision Reference DRN-3612637
2 Nov 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3612637 The complaint Miss E, who has Lasting Power of Attorney (LPA) for Mr E and brings this complaint on his behalf, is unhappy Monzo Bank Ltd allowed Mr E to open an account. There was a notice of correction on his credit file alerting businesses that he has a disorder that can lea... (2 pages)View decision -
Decision Reference DRN-3722332
31 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3722332 The complaint Ms G complains that Monzo Bank Ltd has not refunded a payment she made to advertise a car for sale. She says that the service she received was not what was promised. What happened Ms G bought an advertisement package from a supplier which I’ll call “A”. She paid £... (2 pages)View decision -
Decision Reference DRN-3469723
28 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3469723 The complaint Mr K is unhappy Monzo Bank Ltd haven’t refunded money he lost as a result of a scam. Mr K is being represented by a claims management company but for ease of reading I’ll refer to him throughout the decision. What happened In March 2021 Mr K decided to send two pa... (3 pages)View decision -
Decision Reference DRN-3464952
27 Oct 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3464952 The complaint Miss R is unhappy that Monzo Bank Ltd refused to provide her a refund after she fell victim to a fraud. What happened In early 2021, Miss R was contacted by a person on a social media platform claiming to work as an agent for a cryptocurrency investment platform. ... (4 pages)View decision
