We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1856 results
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Decision Reference DRN-3775279
27 Oct 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3775279 The complaint Mr R is unhappy that Monzo Bank Ltd won’t refund the money he lost after falling victim to a scam. What happened Mr R says he was looking for a pet. He went online and via a known advertising website came across an advert for puppies for sale. Mr R contacted the s... (6 pages)View decision -
Decision Reference DRN-3724640
25 Oct 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3724640 The complaint Miss T is unhappy because Monzo Bank Ltd did not reimburse the money she transferred to a fraudster. Background In June 2022, Miss T received a text message appearing to be advertising online jobs that could be completed at home, with salaries paid daily. Miss T h... (3 pages)View decision -
Decision Reference DRN-3628628
20 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3628628 The complaint Miss K complains that Monzo Bank Ltd won’t refund her for transactions she says she didn’t make and closed her account. She’d like the transactions refunded. What happened Miss K held a current account with Monzo. She says in early February 2022 she made a balance... (2 pages)View decision -
Decision Reference DRN-3764100
20 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3764100 The complaint Mr F complains that Monzo Bank Ltd (“Monzo”) froze his account without warning and then told him they were closing his account. What happened Mr F held an account with Monzo opened in 2020. In or around August 2021, Mr F says Monzo froze his account without any ad... (3 pages)View decision -
Decision Reference DRN-3736813
20 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3736813 Complaint Mr C is unhappy that Monzo Bank Ltd (“Monzo”) closed his account. Background In February 2022, Monzo took the decision to close Mr C’s account and it sent Mr C a letter on 25 February 2022 confirming that it would be doing so in two months. Mr C complained about Monzo... (2 pages)View decision -
Decision Reference DRN-3600636
18 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3600636 The complaint Miss A complains that Monzo Bank Ltd (Monzo) won’t refund two transactions she says she didn’t make and does not recognise. What happened Miss A said that in February 2022, she transferred money into her Monzo account and shortly after, two transactions were made ... (2 pages)View decision -
Decision Reference DRN-3757735
17 Oct 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3757735 The complaint Miss C complains that Monzo Bank Ltd (‘Monzo’) has not refunded the money she lost in an investment scam. What happened Miss C says that she was contacted via social media by someone I’ll refer to as A in my decision. A asked Miss C if she was interested in making... (4 pages)View decision -
Decision Reference DRN-3711390
14 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3711390 The complaint Mr C complained because Monzo Bank Limited: - refused to refund him for transactions he said he didn’t make; - he also complained about service issues; and - Monzo closed his account. What happened On 24 June 2022, there was a £260.03 debit from Mr C’s Monzo accou... (3 pages)View decision -
Decision Reference DRN-3649348
11 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3649348 The complaint Mr A is unhappy that Monzo Bank Ltd (Monzo) hasn’t refunded him, following a dispute he raised What happened Mr A purchased a one-month user licence to have access to a database of CVs with a company I shall call D. This purchase was made using Mr A’s Monzo debit ... (2 pages)View decision -
Decision Reference DRN-3603907
10 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3603907 The complaint Mr M has complained Monzo Bank Ltd won’t refund him for an online card transaction he didn’t make. What happened Mr M got a call from one of his credit card companies warning him of potential fraud. He took steps to transfer money into his Monzo bank account. He t... (2 pages)View decision
