We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1858 results
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Decision Reference DRN-3649348
11 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3649348 The complaint Mr A is unhappy that Monzo Bank Ltd (Monzo) hasn’t refunded him, following a dispute he raised What happened Mr A purchased a one-month user licence to have access to a database of CVs with a company I shall call D. This purchase was made using Mr A’s Monzo debit ... (2 pages)View decision -
Decision Reference DRN-3603907
10 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3603907 The complaint Mr M has complained Monzo Bank Ltd won’t refund him for an online card transaction he didn’t make. What happened Mr M got a call from one of his credit card companies warning him of potential fraud. He took steps to transfer money into his Monzo bank account. He t... (2 pages)View decision -
Decision Reference DRN-3645613
7 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3645613 Complaint Miss C is unhappy that Monzo Bank Ltd (“Monzo”) closed her account without notice. Background In June 2022, Monzo took the decision to block and then review Miss C’s account. As a result of its review, Monzo decided to close Miss C’s account with immediate effect. Mis... (2 pages)View decision -
Decision Reference DRN-3716501
7 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3716501 Complaint Mr A is unhappy that Monzo Bank Ltd (“Monzo”) recorded a fraud prevention marker against him. Background In January 2021, Mr A’s account received credits of £345.62, £325.71 and £35. The vast majority of the funds were immediately transferred on to a third-party. Monz... (3 pages)View decision -
Decision Reference DRN-3346603
6 Oct 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3346603 The complaint Mr H is unhappy because Monzo Bank Ltd (“Monzo”) declined to refund £750 which he lost as the result of a scam. What happened The details of this complaint are well known to both parties, so I will not go into every detail of what happened here. But, in summary, b... (4 pages)View decision -
Decision Reference DRN-3597583
5 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3597583 The complaint Mr A complains that Monzo Bank Ltd has declined his request for a refund of payments he says he didn’t make. What happened Mr A contacted Monzo in September 2021 saying he’d identified some transactions that he didn’t recognise when he was going through his statem... (2 pages)View decision -
Decision Reference DRN-3683691
5 Oct 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3683691 The complaint Mr L complains that Monzo Bank Ltd closed his account without notice. He would like his account reinstated or compensation for the inconvenience. What happened Mr L had an account with Monzo. Monzo carried out a review of Mr L’s account and following this in 16 Ma... (2 pages)View decision -
Decision Reference DRN-3611959
5 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3611959 The complaint Mr S complains that Monzo Bank Ltd have unfairly registered a default on his credit file. What happened Mr S had a payment holiday on his Monzo account during the pandemic, having lost his job. He then started a new job, however, this resulted in a lower pay than ... (3 pages)View decision -
Decision Reference DRN-3722723
5 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3722723 Complaint Miss J is unhappy that Monzo Bank Ltd (“Monzo”) closed her account and registered a fraud prevention marker against her. Background In April 2021, Miss J’s account received a payment of £816.80. £600 of these funds were immediately transferred to a third party and the... (3 pages)View decision -
Decision Reference DRN-3565988
30 Sep 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3565988 The complaint Mr P complains that Monzo Bank Ltd (“Monzo”) have failed to refund £4,000 he lost as part of an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. In summary, Mr P was scammed in... (3 pages)View decision
