We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2125 results
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Decision Reference DRN-3875992
15 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3875992 The complaint Miss B complains that Monzo Bank Ltd won’t reimburse her the money she lost when she fell victim to an investment scam. What happened Miss B saw some posts on a well-known social media website, promoting a trading investment and including messages that appeared to... (4 pages)View decision -
Decision Reference DRN-3944781
15 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3944781 The complaint Mr A complains that Monzo Bank Ltd hasn’t fully refunded him for the money he lost when he fell victim to a cryptocurrency investment scam. Mr A brings his complaint with the assistance of a professional representative, meaning some submissions were made on his be... (5 pages)View decision -
Decision Reference DRN-4190081
14 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4190081 The complaint Mr G complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost in a scam. What happened Mr G is represented in this case but to make things clearer I’ll refer to Mr G throughout this decision. Mr G says that a friend of his recommended an airline I’ll... (5 pages)View decision -
Decision Reference DRN-4139827
14 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4139827 The complaint Mrs S is unhappy that Monzo Bank Ltd won’t refund the money she’s lost to a scam. What’s happened? In January 2022, Mrs S applied for a £2,500 loan from a company I’ll refer to as ‘F’. F approved Mrs S’ loan application, and she went on to make the following payme... (3 pages)View decision -
Decision Reference DRN-3949631
14 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3949631 The complaint Mr L complains that Monzo Bank Ltd (“Monzo”) won’t refund money he lost after falling victim to a scam. What happened In 2022, Mr L posted an advert online looking for someone local to do some maintenance work on his home. Mr L says he had three responses, which i... (4 pages)View decision -
Decision Reference DRN-4185537
13 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4185537 The complaint Mr K complains that Monzo Bank Ltd won’t refund him the money he lost when he was the victim of a scam. What happened In August 2022, Mr K was looking to renew his car insurance. He wasn’t happy with any of the quotes he found online, but he then received a phone ... (4 pages)View decision -
Decision Reference DRN-3903965
9 Jun 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3903965 The complaint Mr P says Monzo Bank Ltd (“Monzo”), didn’t do enough to help when he fell victim to a cryptocurrency investment scam. He says Monzo should reimburse him for the money he lost. What happened The details of this case have been clearly set out by our Investigator. As... (6 pages)View decision -
Decision Reference DRN-4113356
9 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4113356 The complaint Miss R complains that Monzo Bank Ltd refuses to refund money she lost to a scammer. What happened Miss R set up an account with an online marketplace so that she could sell some items, I’ll refer to the company as “V”. After setting her account up and listing her ... (3 pages)View decision -
Decision Reference DRN-3984599
9 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3984599 The complaint Mr H complains Monzo Bank Ltd didn’t help him when he became the victim of a scam whilst abroad. What happened Mr H had an account with Monzo Bank with a debit card – he’s closed the account since bringing this complaint given Monzo Bank’s response which he says w... (3 pages)View decision -
Decision Reference DRN-4171072
6 Jun 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4171072 The complaint and background Miss O complains that Monzo Bank Ltd will not refund money she lost to an investment scam. In summary, this complaint concerns a series of payments that Miss O attempted to make in January 2022, towards what she thought was a genuine investment vent... (6 pages)View decision
