We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2125 results
-
Decision Reference DRN-3716238
2 Mar 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3716238 The complaint Miss F complains that Monzo Bank Ltd (“Monzo”) won’t refund payments sent from her account which she didn’t make or otherwise authorise. What happened The full details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’... (3 pages)View decision -
Decision Reference DRN-3773675
2 Mar 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3773675 The complaint Mr R and Ms S complain that Monzo Bank Ltd (Monzo) won’t refund the money they lost to a scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them all again here. But briefly: in 2021, Mr R and Ms S hired a builder to... (3 pages)View decision -
Decision Reference DRN-3861578
24 Feb 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3861578 The complaint Mr D has complained that he was able to make gambling transactions through his Monzo Bank Ltd account despite having a gambling block in place. Background Mr D opened a bank account with Monzo in May 2022. In July 2022 he contacted Monzo to say that despite having... (3 pages)View decision -
Decision Reference DRN-3620912
24 Feb 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3620912 The complaint Miss S complains that Monzo Bank Ltd has declined to refund the loss she incurred when she fell victim to a property rental scam. What happened In 2022, Miss S was looking for a larger rental property to move to with her family. She found one that looked suitable ... (4 pages)View decision -
Decision Reference DRN-3831603
24 Feb 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3831603 The complaint Miss M complains that Monzo hasn’t refunded her after she fell victim to a property rental scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them in detail here. But briefly, both parties accept that Miss M unfortu... (3 pages)View decision -
Decision Reference DRN-3985433
23 Feb 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3985433 The complaint Miss P complains that Monzo Bank Ltd (“Monzo”) won’t reimburse a payment sent from her account which she didn’t make or otherwise authorise. What happened The detailed background to this complaint is well known to both parties, so I won’t repeat it again here. Ins... (3 pages)View decision -
Decision Reference DRN-3701971
22 Feb 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3701971 The complaint Mr W complains that Monzo Bank Ltd (“Monzo”) won’t reimburse payments sent from his account which he didn’t make or otherwise authorise. What happened The full details of this complaint are well known to both parties, so I won’t repeat them again here. Instead, I’... (3 pages)View decision -
Decision Reference DRN-3871628
22 Feb 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3871628 The complaint Mr O is unhappy that Monzo Bank Ltd has only decided to refund him 50% of his losses after he was the victim of an investment scam. What happened Mr O says a private investment trader was recommended to him by friend. He says he spoke to the trader over the phone ... (5 pages)View decision -
Decision Reference DRN-3656309
21 Feb 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3656309 The complaint Mr C complains that Monzo Bank Ltd (“Monzo”) have failed to refund over £10,000 he lost as part of an investment scam. The details of this complaint are well known to both parties, so I will not repeat everything again here. Instead, I will focus on giving the rea... (2 pages)View decision -
Decision Reference DRN-3943195
21 Feb 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3943195 The complaint and what happened Mr M complains that Monzo Bank Ltd won’t reimburse payments he didn’t make or otherwise authorise. This decision only concerns Mr M’s personal losses. The business losses were dealt with separately. As both losses were incurred as a result of the... (2 pages)View decision
