We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2152 results
-
Decision Reference DRN-3857823
6 Jan 2023 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3857823 The complaint Mr M complains that Monzo Bank Ltd registered a marker at CIFAS, the national fraud database, when it closed his account. What happened Mr M says he opened an account in July 2021 to trade in cryptocurrency. And that he was tricked by friends to allow payments int... (2 pages)View decision -
Decision Reference DRN-3835652
4 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3835652 The complaint Miss H is unhappy Monzo Bank Ltd won’t refund her after she fell victim to a scam. What happened Miss H was tricked into making two card payments, totalling £1,600, to buy gift cards. Miss H told us that in April 2022 she began work with a new employer. On her fir... (3 pages)View decision -
Decision Reference DRN-3812927
4 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3812927 The complaint Mr H complains about problems he is having with a debit card issued by Monzo Bank Ltd. What happened Mr H complained to Monzo as his debit card had faded and they wouldn’t issue him with a different coloured card. There had been a promotion where different coloure... (2 pages)View decision -
Decision Reference DRN-3772590
4 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3772590 The complaint Mr M complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money he lost in a scam. What happened Mr M says that he met a lady I’ll refer to as L on a dating site. He and L then started to message each other through a messaging service and after around a month ... (3 pages)View decision -
Decision Reference DRN-3850832
3 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3850832 The complaint Mr B complained because Monzo Bank Limited refused to refund him for three transactions which he said he didn’t authorise. What happened On 25 April 2022 there was a £1.500 credit to Mr B’s Monzo account, from his bank account elsewhere. The same day,... (4 pages)View decision -
Decision Reference DRN-3878328
3 Jan 2023 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3878328 The complaint Mr P is unhappy Monzo Bank Ltd declined his application to open an account with them. What happened In 2021, Mr P applied for an account with Monzo – and it was declined. Monzo didn’t tell Mr P the reasons why they declined his application, but Mr P remembered app... (2 pages)View decision -
Decision Reference DRN-3835694
29 Dec 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3835694 The complaint Mr T complained because Monzo Bank Limited:- - refused to refund him for transactions which he said he didn’t authorise, and - closed his account. What happened Mr T said that on 17 August 2022, he came out of a concert and his wallet was stolen in the crowds. It ... (3 pages)View decision -
Decision Reference DRN-3788138
22 Dec 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3788138 The complaint and what happened Miss C complains that Monzo Bank Ltd won’t fully reimburse her loss of £14,546.21 when she fell victim to a bank impersonation scam. Miss C made four card payments (£8,500) and three faster payments to the scammer (£6,046.21). Monzo recovered £6,... (2 pages)View decision -
Decision Reference DRN-3763214
22 Dec 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3763214 The complaint Miss N complains Monzo Bank Ltd won’t refund her for transactions made using her card. What happened Miss N contacted Monzo, on 19 July 2022, to report a payment at Victoria Coach Station as one she didn’t recognise. Miss N raised a further transactions as fraud o... (2 pages)View decision -
Decision Reference DRN-3870355
21 Dec 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3870355 The complaint Miss P complains that Monzo Bank Ltd won’t refund her the money she lost when she fell victim to a purchase scam. What happened Both sides are aware of the circumstances of the complaint. But I will begin by briefly summarising what happened. Miss P holds a curren... (5 pages)View decision
