We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2152 results
-
Decision Reference DRN-3777325
12 Dec 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3777325 The complaint Mr M complains about Monzo Bank Ltd’s decision to close his account and return the money left in it to the original source. What happened Mr M held an account with Monzo. In June 2021, Monzo received fraud reports from other banks to inform them that Mr M had been... (2 pages)View decision -
Decision Reference DRN-3817971
8 Dec 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3817971 The complaint Mr J complains that Monzo Bank Ltd’s (“Monzo”) allowed him to close pots he had setup which resulted in a significant amount of money being moved around without restriction. Mr J is also unhappy that Monzo wasn’t able to recover a payment for an incorrect amount. ... (3 pages)View decision -
Decision Reference DRN-3536613
7 Dec 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3536613 The complaint Miss K is unhappy that Monzo Bank Ltd are holding her liable for a transaction she says she didn’t make. What happened On 15 July 2021, Miss K says she received a call from someone claiming to be from Monzo. She says the phone number matched Monzo’s number, and th... (4 pages)View decision -
Decision Reference DRN-3814002
6 Dec 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3814002 The complaint Mr R is unhappy that Monzo Bank Ltd won’t refund the money he lost after he fell victim to an ‘authorised push payment’ (“APP”) scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here. But briefly, and base... (4 pages)View decision -
Decision Reference DRN-3828506
5 Dec 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3828506 The complaint Mr U complains that Monzo Bank Ltd won’t refund money he lost when he was the victim of a scam. What happened The background to this complaint is well known to both parties and so I’ll only refer to some key events here. In early 2022 Mr U was the victim of a Fore... (4 pages)View decision -
Decision Reference DRN-3777609
1 Dec 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3777609 The complaint Miss H complains Monzo Bank Ltd (“Monzo”) didn’t reimburse the money she lost when she was the victim of an ‘authorised push payment’ (“APP”) impersonation scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them all... (4 pages)View decision -
Decision Reference DRN-3685556
1 Dec 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3685556 The complaint Mr C is unhappy that Monzo Bank Ltd won’t refund the money he lost after he fell victim to a scam. What happened The background to this complaint is well-known to both parties, so I won’t repeat it all here, But briefly, and based on the submissions of both partie... (4 pages)View decision -
Decision Reference DRN-3828721
30 Nov 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3828721 The complaint Mr P complains that Monzo Bank Ltd defaulted his account without giving him the opportunity to repay the outstanding debt or issuing the proper default notices. What happened Mr P held an account with Monzo. In 2018 that account was closed, but then went overdrawn... (3 pages)View decision -
Decision Reference DRN-3637674
30 Nov 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3637674 The complaint Mrs H complains Monzo Bank Ltd (“Monzo”) declined her application for a current account without providing a reason. What happened In April 2022, Mrs H applied for a current account with Monzo. However, Monzo declined Mrs H’s application without giving her a reason... (2 pages)View decision -
Decision Reference DRN-3819643
30 Nov 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3819643 Complaint Mr H is unhappy that Monzo Bank Ltd (“Monzo”) recorded a fraud prevention marker against him. Background In February 2022, Mr H’s account received two credits of £100. The funds were immediately withdrawn from a cash machine. Monzo subsequently received a notification... (3 pages)View decision
