We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2152 results
-
Decision Reference DRN-3736813
20 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3736813 Complaint Mr C is unhappy that Monzo Bank Ltd (“Monzo”) closed his account. Background In February 2022, Monzo took the decision to close Mr C’s account and it sent Mr C a letter on 25 February 2022 confirming that it would be doing so in two months. Mr C complained about Monzo... (2 pages)View decision -
Decision Reference DRN-3600636
18 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3600636 The complaint Miss A complains that Monzo Bank Ltd (Monzo) won’t refund two transactions she says she didn’t make and does not recognise. What happened Miss A said that in February 2022, she transferred money into her Monzo account and shortly after, two transactions were made ... (2 pages)View decision -
Decision Reference DRN-3757735
17 Oct 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3757735 The complaint Miss C complains that Monzo Bank Ltd (‘Monzo’) has not refunded the money she lost in an investment scam. What happened Miss C says that she was contacted via social media by someone I’ll refer to as A in my decision. A asked Miss C if she was interested in making... (4 pages)View decision -
Decision Reference DRN-3711390
14 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3711390 The complaint Mr C complained because Monzo Bank Limited: - refused to refund him for transactions he said he didn’t make; - he also complained about service issues; and - Monzo closed his account. What happened On 24 June 2022, there was a £260.03 debit from Mr C’s Monzo accou... (3 pages)View decision -
Decision Reference DRN-3649348
11 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3649348 The complaint Mr A is unhappy that Monzo Bank Ltd (Monzo) hasn’t refunded him, following a dispute he raised What happened Mr A purchased a one-month user licence to have access to a database of CVs with a company I shall call D. This purchase was made using Mr A’s Monzo debit ... (2 pages)View decision -
Decision Reference DRN-3603907
10 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3603907 The complaint Mr M has complained Monzo Bank Ltd won’t refund him for an online card transaction he didn’t make. What happened Mr M got a call from one of his credit card companies warning him of potential fraud. He took steps to transfer money into his Monzo bank account. He t... (2 pages)View decision -
Decision Reference DRN-3645613
7 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3645613 Complaint Miss C is unhappy that Monzo Bank Ltd (“Monzo”) closed her account without notice. Background In June 2022, Monzo took the decision to block and then review Miss C’s account. As a result of its review, Monzo decided to close Miss C’s account with immediate effect. Mis... (2 pages)View decision -
Decision Reference DRN-3716501
7 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3716501 Complaint Mr A is unhappy that Monzo Bank Ltd (“Monzo”) recorded a fraud prevention marker against him. Background In January 2021, Mr A’s account received credits of £345.62, £325.71 and £35. The vast majority of the funds were immediately transferred on to a third-party. Monz... (3 pages)View decision -
Decision Reference DRN-3346603
6 Oct 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3346603 The complaint Mr H is unhappy because Monzo Bank Ltd (“Monzo”) declined to refund £750 which he lost as the result of a scam. What happened The details of this complaint are well known to both parties, so I will not go into every detail of what happened here. But, in summary, b... (4 pages)View decision -
Decision Reference DRN-3597583
5 Oct 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3597583 The complaint Mr A complains that Monzo Bank Ltd has declined his request for a refund of payments he says he didn’t make. What happened Mr A contacted Monzo in September 2021 saying he’d identified some transactions that he didn’t recognise when he was going through his statem... (2 pages)View decision
