We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2152 results
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Decision Reference DRN-2922726
6 Jun 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-2922726 The complaint Ms P complains that Monzo Bank Ltd didn’t do enough to help when she fell victim to an investment / trading scam. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a very brief overview of some of the key ... (2 pages)View decision -
Decision Reference DRN-3514281
6 Jun 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3514281 Complaint Mr S is unhappy that Monzo Bank Ltd (“Monzo”) registered a fraud prevention marker against him. Background In December 2020, Mr S received payments of £60 and £170 into his account. The funds were immediately transferred on to another third-party. Monzo subsequently r... (3 pages)View decision -
Decision Reference DRN-3297276
31 May 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3297276 The complaint Mr C complains that Monzo Bank Ltd unfairly closed his account and believes that he was discriminated against. What happened Mr C opened a new account with Monzo and received several payments into it, all from different accounts. Monzo received information about o... (3 pages)View decision -
Decision Reference DRN-3497781
30 May 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3497781 The complaint Mrs K is unhappy with the service provided to her by Monzo Bank Ltd, when she opened a current account with it. What happened Mrs K applied to open a bank account with Monzo on 28 December 2021. This application was successful, and Mrs K had said she was informed ... (3 pages)View decision -
Decision Reference DRN-3494977
25 May 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3494977 The complaint Mr W complains that Monzo Bank Ltd (Monzo) won’t refund a disputed transaction that occurred from his bank account. What happened In May 2021, Mr W said he checked his bank account online and found that a transaction had been made for £512.93 to a third party. He ... (2 pages)View decision -
Decision Reference DRN-3298903
24 May 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3298903 The complaint Mr M complains that Monzo Bank Ltd approved an overdraft facility which he couldn’t afford. What happened Mr M opened a Monzo account in February 2018. Monzo approved a £1,000 overdraft facility in September 2018. The overdraft limit has never been increased but M... (2 pages)View decision -
Decision Reference DRN-3487293
19 May 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3487293 The complaint Miss S complained because Monzo Bank Limited closed her account and recorded a CIFAS fraud marker against her name. What happened On 19 January 2021, Miss S opened a Monzo account with £0.01, by faster payment. On 21 January, a faster payment for £100 credited the... (4 pages)View decision -
Decision Reference DRN-3487917
19 May 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3487917 The complaint Mr A complains that Monzo Bank Ltd failed to refund a transaction he didn’t recognise. What happened Mr A transferred funds into his Monzo account for a purchase he was due to make. Within a few minutes of receiving the funds, he saw a message from Monzo that a de... (5 pages)View decision -
Decision Reference DRN-3430846
18 May 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3430846 The complaint and what happened Mr A complains Monzo Bank Ltd won’t reimburse money he lost as a result of scam. The full details of this complaint are well known to both parties, so I won’t repeat them here. Instead, I’ll recap the key points and focus on giving reasons for my... (2 pages)View decision -
Decision Reference DRN-3480675
18 May 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3480675 Complaint Mr G is unhappy that Monzo Bank Ltd (“Monzo”) registered a fraud prevention marker against him. Background In January 2021, Mr G received a payment of £300 into his account. The funds were immediately exited from Mr G’s account through a cash machine withdrawal and an... (3 pages)View decision
