We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2152 results
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Decision Reference DRN-3447237
29 Apr 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3447237 Complaint Mr S is unhappy that Monzo Bank Ltd (“Monzo”) recorded a fraud prevention marker against him. Background In January 2021, Mr S’ account received two credits of £35 and £15 from one payee and a third credit of £25 from another payee. These funds were immediately transf... (3 pages)View decision -
Decision Reference DRN-3450648
28 Apr 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3450648 The complaint Miss G is unhappy that Monzo Bank Ltd won’t refund the money she lost after falling victim to a scam. What happened On 22 January 2021, Miss G saw an advert selling a puppy on a popular pet classifieds website. Miss G said she contacted the seller via the website ... (7 pages)View decision -
Decision Reference DRN-3449417
27 Apr 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3449417 The complaint Mr A is unhappy that Monzo Bank Ltd will not refund all of the money he lost after falling victim to a scam. What happened Mr A was looking for vehicle insurance online. He was unemployed but held a private hire licence, so wanted to get back on his feet by workin... (8 pages)View decision -
Decision Reference DRN-3396472
27 Apr 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3396472 The complaint Mr K and Ms P are unhappy that Monzo Bank Ltd hasn’t reimbursed the money they lost after they fell victim to a safe account scam. Background Both parties are aware of the circumstances of the complaint, so I won’t repeat them all here. But briefly, both parties a... (4 pages)View decision -
Decision Reference DRN-3375758
26 Apr 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3375758 The complaint Mr O complains that Monzo Bank Ltd’s decision to reject his account applications was racially motivated. What happened Mr O says he made three applications for a Monzo account which were declined. He says he believes that the decisions were racially motivated and ... (2 pages)View decision -
Decision Reference DRN-3396803
26 Apr 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3396803 The complaint Mr Z complains that Monzo Bank Ltd (“Monzo”) won’t refund him the money he lost as the result of a scam. What happened The details of this complaint are well known to both parties so I won’t go into too much detail here. However, in summary, Mr Z was the victim of... (6 pages)View decision -
Decision Reference DRN-3283067
25 Apr 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3283067 The complaint Mr A complains that Monzo Bank Ltd (“Monzo”) have failed to refund £350 he says he lost as part of a scam. What happened The details of this complaint are well known to both parties, so I will not repeat everything again here. In summary, Mr A sent £350 to a selle... (2 pages)View decision -
Decision Reference DRN-3376147
25 Apr 2022 Monzo Bank Ltd UpheldBanking and PaymentsDRN-3376147 The complaint Mr B complains that Monzo Bank Ltd will not refund all of the money he lost when he fell victim to a vehicle purchase scam. What happened The circumstances of this complaint are well known to both parties, so I won’t repeat them in detail here. Briefly, Mr B found... (2 pages)View decision -
Decision Reference DRN-3431449
22 Apr 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3431449 The complaint Mr C complains that Monzo Bank Ltd (“Monzo Bank”) blocked a transaction he had made and then, despite him chasing them to resolve this, they kept ignoring him. What happened Mr C attempted to make a payment of £2,000 to his friend but this was blocked by Monzo Ban... (3 pages)View decision -
Decision Reference DRN-3214762
22 Apr 2022 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-3214762 The complaint Mr M complains that Monzo Bank Ltd failed to raise a direct debit indemnity claim for payments taken from his account by direct debit, without his agreement, when he asked them to. He would like them to refund the money taken and he wants compensation for the dist... (2 pages)View decision
