We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 2330 results
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Decision Reference DRN-5209728
8 Aug 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5209728 The complaint Ms R complains that Monzo Bank Ltd (“Monzo”) won’t refund her the money she lost after she fell victim to an Authorised Push Payment (‘APP’) scam. What happened The background to this complaint is well known to both parties and has been laid out in detail by o... (4 pages)View decision -
Decision Reference DRN-5617494
8 Aug 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5617494 The complaint Mr S complains that Monzo Bank Ltd (Monzo) have failed him in multiple ways. He says these failures have caused him significant distress and inconvenience and he would like a large amount of compensation to be paid to him. Since the complaint has been with us, ... (3 pages)View decision -
Decision Reference DRN-5267412
7 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5267412 The complaint Mr W complains that Monzo Bank Ltd (“Monzo”) didn’t do enough to protect him when he fell victim to a scam and hasn’t reimbursed him for his losses. What happened The details of this complaint are well known to both parties, so I won’t repeat them in full here.... (4 pages)View decision -
Decision Reference DRN-5247823
7 Aug 2025 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5247823 The complaint Ms B complains about the way Monzo Bank Ltd Plc have treated her in respect of her financial difficulties. What happened The detailed background of this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events h... (4 pages)View decision -
Decision Reference DRN-5740773
7 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5740773 The complaint Mrs S had an account with Monzo Bank Ltd (Monzo). Monzo closed the account and loaded a marker about her at Cifas, the national fraud database. Mrs S is unhappy with the account closure and Cifas loading as she says she was unaware of the conduct on the account... (5 pages)View decision -
Decision Reference DRN-5709185
7 Aug 2025 Monzo Bank Ltd Not upheldConsumer CreditDRN-5709185 Complaint Mr K has complained about personal loans Monzo UK Plc (“Monzo”) provided to him. He says that this loan was unaffordable and shouldn’t have been provided. Background Monzo provided Mr K with a loan for £7,000.00 in January 2023. Mr K’s loan had a term of 48 months... (3 pages)View decision -
Decision Reference DRN-5094143
7 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5094143 The complaint Mr W complains that Monzo Bank Ltd (“Monzo”) won’t refund payments he made as part of a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it in detail here. But in summary, I understand it to be as follows. ... (5 pages)View decision -
Decision Reference DRN-4967718
7 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4967718 The complaint Mr P complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In November 2023, Mr P was looking for a way to earn some extra income and came across an advert on a social media website for an advertising comp... (3 pages)View decision -
Decision Reference DRN-5545648
7 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5545648 The complaint Mr I complains that Monzo Bank Ltd didn’t do enough to prevent him losing money to a job scam. He is also unhappy with the service provided. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide an overvie... (3 pages)View decision -
Decision Reference DRN-5694361
6 Aug 2025 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5694361 The complaint Mr C complains that Monzo Bank Ltd wouldn’t allow him to do a balance transfer to another credit card with a better interest rate. What happened Mr C opened a Monzo Flex account on 1 February 2025 with a credit limit of £5000. The card had a promotional offer o... (2 pages)View decision
