We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1858 results
-
Decision Reference DRN-4999950
12 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4999950 The complaint Mr K has complained that Monzo Bank Ltd acted irresponsibly when it provided him with an overdraft facility on his current account in March 2023. Background Mr K opened a bank account with Monzo in later 2019. At that time, he contacted the bank and asked it to... (3 pages)View decision -
Decision Reference DRN-5005189
12 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-5005189 The complaint Mr L complains that Monzo Bank Ltd have failed to refund £6,056 he says he lost to a crypto investment scam. The details of this complaint are well known to both parties. So, if there’s a submission I’ve not addressed; it isn’t because I’ve ignored the point. I... (2 pages)View decision -
Decision Reference DRN-4994511
12 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4994511 The complaint Ms H complains that Monzo Bank Ltd should’ve done more to prevent her falling victim to a job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat them again here in detail. The facts are not in dispute, so I’ll fo... (2 pages)View decision -
Decision Reference DRN-5017522
12 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5017522 The complaint Mr H complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In mid-2023, Mr H started to receive messages from someone he was in an online message group with, about an opportunity to invest in cryptocurrenc... (7 pages)View decision -
Decision Reference DRN-4891499
11 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4891499 The complaint Mr Y has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in his name. What happened In 2023 Mr Y was told by Monzo that they were closing his account. They also lodged a fraud-related marker on his record with CIFA... (2 pages)View decision -
Decision Reference DRN-4902136
11 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4902136 The complaint Miss H and Miss W complain that Monzo Bank Ltd (Monzo) closed their joint account without notice. It then took Monzo a long time to transfer the money to a new account. This caused them a lot of stress and worry, which they’d like to be compensated for. The det... (2 pages)View decision -
Decision Reference DRN-5013816
10 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-5013816 The complaint Mr H has complained that Monzo Bank Ltd registered a fraud marker against him. What happened In February 2024, Mr H received a £175 bank transfer from another individual. In March 2024, Monzo received an official report from the sending bank, detailing how that... (4 pages)View decision -
Decision Reference DRN-4980461
9 Sep 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4980461 The complaint Mr S complains about issues that he experienced when he switched his account with Monzo Bank Limited to another bank. What happened Mr S had a current account with Monzo and he took out a £21,750 loan from it in January 2023. He agreed to make 59 monthly paymen... (3 pages)View decision -
Decision Reference DRN-4845058
9 Sep 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4845058 The complaint I have reviewed the information provided in this case and I have decided not to uphold Mr D’s complaint. Mr D complains that Monzo Bank Ltd added his name to the CIFAS fraud database. He says this has impacted him emotionally and financially, as other banks ha... (3 pages)View decision -
Decision Reference DRN-4980611
9 Sep 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4980611 The complaint Mr R is unhappy with several aspects of the service provided to him by Monzo Bank Ltd, including that Monzo charged him a £50 fee to cover the cost of a metal debit card, even though he cancelled his account on the same day that it was opened. What happened Mr ... (3 pages)View decision
