We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1858 results
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Decision Reference DRN-4942821
2 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4942821 The complaint Miss S complains that Monzo Bank Ltd (“Monzo”) won’t refund the money she lost as a result of two investment scams. She’s being supported by a representative. To keep things simple, I’ll refer to Miss S throughout this decision. What happened The background t... (7 pages)View decision -
Decision Reference DRN-4926691
2 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4926691 The complaint Mrs B says Monzo Bank Ltd unfairly reported a default on her credit file in relation to a fee- paid current account. What happened Mrs B opened a ‘Monzo Plus’ account in January 2023. The account attracted a £5 monthly charge, in return for certain benefits. T... (2 pages)View decision -
Decision Reference DRN-4921078
2 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4921078 The complaint Mr F complains that Monzo Bank Ltd (“Monzo”) acted irresponsibly by providing him with a flex running credit account. What happened In May 2023 Monzo granted Mr F an increased credit limit of £5,500. Mr F says that Monzo shouldn’t have granted him the increase... (3 pages)View decision -
Decision Reference DRN-4651571
2 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4651571 The complaint Miss S complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened In early 2023, Miss S saw an advert for a cryptocurrency investment company online. She clicked on the link, filled out an enquiry form on the... (3 pages)View decision -
Decision Reference DRN-4754304
1 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4754304 Complaint Mr K is unhappy that Monzo Bank Ltd didn’t reimburse him after he fell victim to a scam. Background In 2023, Mr K fell victim to an investment scam. He was contacted on social media by someone who offered him an investment opportunity. They put him in contact with ... (4 pages)View decision -
Decision Reference DRN-4898633
1 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4898633 The complaint Miss S complains that Monzo Bank Ltd unfairly recorded a default on her credit file. What happened Miss S had a bank account and £2,000 overdraft with Monzo. In July 2023 Miss S completed an account switch via CASS which completed around 2 August 2023. Around t... (4 pages)View decision -
Decision Reference DRN-4920927
1 Aug 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4920927 The complaint Mr A complains about the service provided by Monzo Bank Ltd (Monzo) when it stopped a payment transfer he wanted to make and blocked his account. To put things right Mr A would like Monzo to pay him substantial financial redress. What happened Mr A tried to t... (3 pages)View decision -
Decision Reference DRN-4887354
1 Aug 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4887354 The complaint Mr L complains that Monzo Bank Ltd won’t refund the money he lost when he was the victim of a scam. What happened In February 2023, Mr L was contacted by someone on a social media platform who said they worked for an investment company. He was told the company... (6 pages)View decision -
Decision Reference DRN-4721433
31 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4721433 The complaint Mr B complains Monzo Bank Ltd (“Monzo”) wont refund payments he’d authorised but later disputed due to issues with the merchants, closed his account, and registered a default against him. Mr B is also unhappy Monzo didn’t send him bank statements as he’d reques... (3 pages)View decision -
Decision Reference DRN-4676397
31 Jul 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4676397 The complaint Mr H is unhappy that Monzo Bank Ltd decided not to refund him, after he was the victim of an investment scam. Mr H is being professionally presented in the complaint he has brought to our service. I’ll refer to his representatives as J. What happened In summa... (6 pages)View decision
