We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1868 results
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Decision Reference DRN-4732457
26 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4732457 The complaint Mr O complains that Monzo Bank Ltd won’t refund payments which he has said he didn’t authorise. What happened The detailed background to this complaint is well known to both parties. So, I’ll only provide a brief overview of some of the key events here. On 13 Augu... (3 pages)View decision -
Decision Reference DRN-4622582
26 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4622582 The complaint Mr B has complained that Monzo Bank Ltd won’t refund him for transactions’ he says he didn’t make or authorise totalling just under £3,000. What happened Mr B had a current account with Monzo. On 10 July 2023, three bank transfers were made to a third party which ... (5 pages)View decision -
Decision Reference DRN-4832310
25 Jun 2024 Monzo Bank Ltd Not upheldConsumer CreditDRN-4832310 The complaint Mr T complains that Monzo Bank Ltd rejected his request to write off his loan. What happened In May 2023 Mr T took out a loan with Monzo for £25,000. The loan was repayable by 23 monthly repayments of £1,153. Mr T complained to Monzo. He said the loan shouldn’t ha... (3 pages)View decision -
Decision Reference DRN-4762153
25 Jun 2024 Monzo Bank Ltd UpheldConsumer CreditDRN-4762153 The complaint Miss L complains that Monzo Bank Ltd hasn’t protected her from losing money to a scam. What happened The background to this complaint is well known to both parties, so I won’t repeat everything here. In brief summary, Miss L has explained that in July 2023, she wa... (4 pages)View decision -
Decision Reference DRN-4608790
25 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4608790 The complaint Mr D via a representative complains that Monzo Bank Ltd (“Monzo”) won’t refund the money he lost to a fake job scam. What happened The details of this complaint are well known to both parties, so I won’t repeat everything again here. In brief, Mr D fell victim to ... (3 pages)View decision -
Decision Reference DRN-4729898
25 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4729898 The complaint Mr S complains that Monzo Bank Ltd rejected his chargeback and disputed transaction claim. And they closed his bank account. He’d like a refund and compensation for the impact caused. What happened Mr S had two accounts with Monzo. On 30 June 2023 a payment of jus... (4 pages)View decision -
Decision Reference DRN-4725952
25 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4725952 The complaint Ms O complains that Monzo Bank Ltd did not refund a series of transactions she lost to a scam. What happened Ms O was contacted over the phone by a recruitment company, as she had been looking for work recently. They offered a remote job opportunity that would all... (2 pages)View decision -
Decision Reference DRN-4699692
25 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4699692 The complaint Miss S complains that Monzo Bank Ltd unfairly closed her account and registered a CIFAS marker against her. CIFAS is the UK’s fraud alert service. What happened Miss S held an account with Monzo. In September 2023, a payment of £750 entered Miss S’s account. Miss ... (3 pages)View decision -
Decision Reference DRN-4713731
25 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4713731 The complaint Mr A complains that Monzo Bank Ltd did not refund two payments of £4,600 that he lost to a scam. What happened Mr A was looking to purchase a new vehicle and found a company I’ll call ‘X’ on a social media website. He looked up the company and they were registered... (3 pages)View decision -
Decision Reference DRN-4871020
25 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4871020 The complaint Mrs M complains that Monzo Bank Ltd won’t refund her the money she lost to a scam. Mrs M is professionally represented in bringing her complaint to our service, but for ease of reading I’ll refer to all submissions as made by Mrs M directly. What happened I issued... (4 pages)View decision
