We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1868 results
-
Decision Reference DRN-4722739
20 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4722739 The complaint Miss L complains that Monzo bank Ltd won’t refund the money she lost when she fell victim to a scam. What happened Miss L was contacted on social media by someone who appeared to be a friend, they said they had made good profits from a cryptocurrency investment sc... (4 pages)View decision -
Decision Reference DRN-4355261
20 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4355261 The complaint Mrs K complains that Monzo Bank Ltd won’t refund the money she lost when she was the victim of a scam. What happened Mrs K was the victim of a job task scam after being contacted online by someone who claimed they could offer her work. She was told that she could ... (5 pages)View decision -
Decision Reference DRN-4844338
20 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4844338 The complaint Ms C complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost when she fell victim to an impersonation scam. What happened Ms C says that she sought to sell a book on a second hand marketplace she hadn’t used before. I’ll refer to the marketplace as... (3 pages)View decision -
Decision Reference DRN-4743552
20 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4743552 The complaint Miss H complains that Monzo Bank Ltd (“Monzo”) won’t refund her multiple payments made from her account as the result of an investment scam. What happened In August 2023, Miss H was involved in a scam. She was persuaded to send £5,378.53, over a series of payments... (4 pages)View decision -
Decision Reference DRN-4767103
19 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4767103 The complaint Mr M complains that Monzo Bank Ltd won’t refund the money he lost as a result of a scam. Mr M has used a professional representative to bring this complaint to our service and they have made submissions on his behalf. For consistency, I’ll refer to Mr M throughout... (17 pages)View decision -
Decision Reference DRN-4861742
19 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4861742 The complaint Mr P is unhappy with the service Monzo Bank Ltd provided after he fell victim of an authorised push payment (APP) scam. What happened Mr P says he has been a victim of a cryptocurrency investment scam where he was contacted via social network platform to invest. M... (2 pages)View decision -
Decision Reference DRN-4828888
19 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4828888 The complaint Miss S is unhappy Monzo Bank Ltd (“Monzo”) won’t refund the money she lost as a result of a third-party scam. What happened The circumstances that led to this complaint are well known to both parties, so I won’t repeat them in detail here. But, in summary Miss S f... (6 pages)View decision -
Decision Reference DRN-4859294
19 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4859294 The complaint Miss O complains that Monzo Bank Ltd blocked her account and failed to respond to her request to increase her daily withdrawal limit. What happened In November 2023, prior to going on holiday, Miss O says that she advised Monzo she would be going on holiday and as... (3 pages)View decision -
Decision Reference DRN-4855916
19 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4855916 The complaint Mr P, Mrs B and Mr K complain that Monzo Bank Ltd (‘Monzo’) won’t refund the money that was lost as the result of a scam. What happened The account is in Mr P’s name and he made all of the payments to the scam. However, payment six was funded by Mrs B and payments... (6 pages)View decision -
Decision Reference DRN-4657733
18 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4657733 The complaint Ms M complains that Monzo Bank Ltd didn’t do enough to protect her from the financial harm caused by an investment scam, or to help her recover the money once she’d reported the scam to it. What happened The detailed background to this complaint is well known to b... (6 pages)View decision
