We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1868 results
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Decision Reference DRN-4859744
18 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4859744 The complaint Mr T has complained that Monzo Bank Ltd (‘Monzo’) closed his account without notice and placed a Credit Industry Fraud Avoidance System (‘CIFAS’- the UK’s fraud alert service) marker against his name. He says this is preventing him from opening another bank accoun... (5 pages)View decision -
Decision Reference DRN-4814832
18 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4814832 The complaint Mr B complains that Monzo Bank Ltd did not refund a series of payments he lost to a scam. What happened Both parties are aware of the circumstances of the complaint, so I won’t repeat them again in detail here. In summary, Mr B found an investment opportunity onli... (4 pages)View decision -
Decision Reference DRN-4716768
18 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4716768 The complaint Mrs P complains that Monzo Bank Ltd hasn’t refunded her after she fell victim to a scam. What happened The background to this complaint is well-known to all parties, and so I’ll only summarise the key events here. Mrs P was looking for job opportunities and, at th... (6 pages)View decision -
Decision Reference DRN-4858868
18 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4858868 The complaint Mrs K complains that Monzo Bank Ltd (‘Monzo’) won’t refund the money she lost when she fell victim to a scam. What happened Mrs K is represented in this case but for ease I’ll refer to Mrs K throughout my decision. Mrs K says that she was contacted out of the blue... (3 pages)View decision -
Decision Reference DRN-4832609
18 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4832609 The complaint Mr I complains that Monzo Bank Ltd didn’t refund him after he reported falling victim to a scam. What happened The background to this complaint is well-known to all parties, and so I’ll only provide a summary of events here. Mr I says he was asked by a friend to h... (3 pages)View decision -
Decision Reference DRN-4856949
17 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4856949 The complaint Mr D complains that Monzo Bank Ltd (Monzo) won’t refund money he lost in a romance scam. What happened What Mr D says: Mr D met someone online via a dating website in December 2022. He found her to be attractive and was flattered she appeared to be interested in h... (8 pages)View decision -
Decision Reference DRN-4666842
14 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4666842 The complaint Miss F complains that Monzo Bank Ltd (Monzo) is refusing to refund her the amount she lost as the result of a scam. Miss F is being represented by a third party. To keep things simple, I will refer to Miss F throughout my decision. What happened The background of ... (3 pages)View decision -
Decision Reference DRN-4577228
14 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4577228 The complaint Mr A complains that Monzo Bank Ltd (Monzo) is refusing to refund him the amount he lost as the result of a scam. What happened The background of this complaint is well known to all parties, so I won’t repeat what happened in detail. In summary, Mr A had been apply... (3 pages)View decision -
Decision Reference DRN-4530238
14 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4530238 The complaint Mr H complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like Monzo to refund him the money he has lost as a result. What happened Mr H was searching for an additional means of income for... (4 pages)View decision -
Decision Reference DRN-4768772
14 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4768772 The complaint Miss B has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened In 2021 Miss B was told by Monzo that they were closing her account. They also lodged a fraud-related marker on her record with CIF... (2 pages)View decision
