We make decisions based on what we think is fair and reasonable, accounting for the unique circumstances of each case we receive. We anonymise our decisions and write them in a way that prevents the person or small business complaining from being identified.
This database holds all the final decisions we’ve published since 1 April 2013 under the Financial Services and Markets Act 2000, as amended by the Financial Services Act 2012.
Your search returned 1868 results
-
Decision Reference DRN-4802891
14 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4802891 The complaint Mr K complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like Monzo to refund him the money he has lost. What happened Mr K had been looking for part time work when he was contacted via W... (3 pages)View decision -
Decision Reference DRN-4810925
14 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4810925 Complaint Ms J is unhappy that Monzo Bank Ltd didn’t refund her after she told it she’d fallen victim to a scam. Background Ms J was looking to buy a second-hand car. In November 2023, she found one advertised online. Her partner contacted the seller. The seller invited them to... (2 pages)View decision -
Decision Reference DRN-4524388
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4524388 The complaint Mr K complains about Monzo Bank Ltd. He says that Monzo didn’t do enough to protect him when he became the victim of a scam and would like Monzo to refund him the money he has lost as a result. What happened The details of what happened here are well known to all ... (4 pages)View decision -
Decision Reference DRN-4526264
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4526264 The complaint Mr S has complained that Monzo Bank Ltd (“Monzo”) will not refund the money he lost as the result of a scam. What happened Both parties are familiar with the details of the scam so I will provide only a summary here. Mr S discovered an investment firm online that ... (4 pages)View decision -
Decision Reference DRN-4851682
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4851682 The complaint Mr L complains Monzo Bank Ltd (Monzo) won’t refund the money he lost when he fell victim to a scam. What happened Around late 2022, Mr L read an article/advert on social media promoting a cryptocurrency investment platform (“X”). He registered his interest and rec... (4 pages)View decision -
Decision Reference DRN-4825445
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4825445 The complaint Mrs R complains that Monzo Bank Ltd did not refund the £3,025 she lost to a scam. What happened Mrs R was looking to purchase an automatic car and found a suitable one on an online marketplace. After speaking with the company selling the vehicle, they agreed a tot... (3 pages)View decision -
Decision Reference DRN-4602177
13 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4602177 The complaint Mr S has complained that when Monzo Bank Limited asked him to update his personal details, he was provided with a list of occupations to select from. However, Mr S says none of the options were close to what he does for work and Mr S didn’t want to select one that... (2 pages)View decision -
Decision Reference DRN-4758977
13 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4758977 The complaint Mrs O has complained Monzo Bank Ltd lodged a fraud-related marker on the industry fraud database, CIFAS, in her name. What happened In 2023 Mrs O was told by Monzo that they were closing her account. They also lodged a fraud-related marker on her record with CIFAS... (2 pages)View decision -
Decision Reference DRN-4818154
13 Jun 2024 Monzo Bank Ltd UpheldBanking and PaymentsDRN-4818154 The complaint Miss H complains that Monzo Bank Ltd (“Monzo”) won’t refund the money she lost after she fell victim to an Authorised Push Payment (“APP”) scam. What happened The background to this complaint is well known to both parties, so I won’t repeat it all in detail here. ... (4 pages)View decision -
Decision Reference DRN-4804451
12 Jun 2024 Monzo Bank Ltd Not upheldBanking and PaymentsDRN-4804451 The complaint Mr B complains that Monzo Bank Ltd didn’t intervene when he sent payments to a cryptocurrency wallet to then send onto an investment scam. What happened The details of this complaint are well known to both parties, so I will not repeat them again here in detail. T... (4 pages)View decision
